<html><head><meta http-equiv="Content-Type" content="text/html charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class="">Anthony, <div class="">Thanks for the information and the explanation of the different pieces in WFO.</div><div class="">I have stepped through the documentation.</div><div class="">I have installed Server 2012 R2 with all the updates.</div><div class="">I have installed SQL Server Express 2012.</div><div class="">Created a user in SQL and set the permissions to dbcreator as the document requires.</div><div class="">I have loaded the .iso image for Cisco_Quality_Management_10.5.1 in Virtual DVD.</div><div class="">Run setup_MonRec_1051.</div><div class="">When I get to the Database information and fill in the details for either the ip address or hostname, it comes back with Connection refused: connect.</div><div class=""><br class=""></div><div class="">I can’t work out what’s going on…..</div><div class=""><br class=""></div><div class="">Is there a base server config that needs to be installed first.</div><div class=""><br class=""></div><div class=""><br class=""><div class="">
<div class="">Andy</div><div class=""><a href="mailto:andy.carse@gmail.com" class="">andy.carse@gmail.com</a></div><div class=""><br class=""></div><br class="Apple-interchange-newline">
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<br class=""><div><blockquote type="cite" class=""><div class="">On 15 Jun 2016, at 19:00, Anthony Holloway <<a href="mailto:avholloway+cisco-voip@gmail.com" class="">avholloway+cisco-voip@gmail.com</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div dir="ltr" class="">Maybe you didn't see the installation guides on the WFO support page? I'll link the hierarchy for your convenience. You're going to want all of these documents at your disposal as you build this out.<div class=""><br class=""></div><div class="">For yours and anyone else's benefit, WFO = Work Force Optimization and is an umbrella term for two products: Work Force Management (Resource Forecasting) and Quality Manager (Call Recording). A lot of people get that confused, especially WFO vs WFM.<br class=""><div class=""><br class=""></div><div class="">WFO Support Page</div><div class=""><a href="http://www.cisco.com/c/en/us/support/customer-collaboration/unified-workforce-optimization/tsd-products-support-series-home.html" class="">http://www.cisco.com/c/en/us/support/customer-collaboration/unified-workforce-optimization/tsd-products-support-series-home.html</a><br class=""></div><div class=""><blockquote style="margin:0 0 0 40px;border:none;padding:0px" class=""><div class=""><br class=""></div><div class="">WFO Installation Guides</div><div class=""><a href="http://www.cisco.com/c/en/us/support/customer-collaboration/unified-workforce-optimization/products-installation-guides-list.html" class="">http://www.cisco.com/c/en/us/support/customer-collaboration/unified-workforce-optimization/products-installation-guides-list.html</a></div></blockquote></div><blockquote style="margin:0 0 0 40px;border:none;padding:0px" class=""><div class=""><blockquote style="margin:0 0 0 40px;border:none;padding:0px" class=""><div class=""><br class=""></div></blockquote></div><div class=""><blockquote style="margin:0 0 0 40px;border:none;padding:0px" class=""><div class="">QM 10.5 Installation Guide</div></blockquote></div><div class=""><blockquote style="margin:0 0 0 40px;border:none;padding:0px" class=""><div class=""><a href="http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_10_5/installation/guide/qm-installation-guide-cisco-ccx-105.pdf" class="">http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_10_5/installation/guide/qm-installation-guide-cisco-ccx-105.pdf</a></div></blockquote></div></blockquote><div class=""><br class=""></div></div></div><div class="gmail_extra"><br class=""><div class="gmail_quote">On Wed, Jun 15, 2016 at 9:00 AM, Andy <span dir="ltr" class=""><<a href="mailto:andy.carse@gmail.com" target="_blank" class="">andy.carse@gmail.com</a>></span> wrote:<br class=""><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Does anyone have a step by step install guide for Unified Workforce Optimisation Quality Management or a url?<br class="">
I am trying to setup in my lab a small UCCX setup which is ok, but the whole Workforce Optimization piece is giving me a headache.<br class="">
Having to setup Micro$oft servers is something which I’ve always steered clear of, but it would seem that the “devil has risen again”.<br class="">
<br class="">
I’m “only” interested in getting the call recording version 10.5 working if that is any help.<br class="">
<br class="">
The cisco doc’s I have seen miss out the SQL server setup ;)<br class="">
<br class="">
Andy<br class="">
<a href="mailto:andy.carse@gmail.com" class="">andy.carse@gmail.com</a><br class="">
<br class="">
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