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<body class='hmmessage'><div dir='ltr'>Anthony,<br><br>If you work for a partner (I think you do) check out the SRE Team's offering. These are free labs (for partners) that focus on pre and post sales. We have a ton of deployment labs on Collab, Data center and enterprise networking. I have wrote several iWAN labs and will be presenting a iWAN PfR lab at Cisco Live.<br><br>Use your partner login for this Link: https://communities.cisco.com/docs/DOC-28201<br><br><div><hr id="stopSpelling">From: avholloway+cisco-voip@gmail.com<br>Date: Tue, 21 Jun 2016 09:26:24 -0500<br>To: akramadh@cisco.com<br>Subject: Re: [cisco-voip] UCCX 11.0 session at Live 2016<br>CC: cisco-voip@puck.nether.net<br><br><div dir="ltr">Thanks for the announcement Abhiram! I wish I could attend, but two things are keeping me:<div><br></div><div>1) Most offerings like this are not nearly as technical as originally billed (see the current UCCX v11 Walk through lab as an example), so it's a bit of a gamble if I'll get my money/time worth from it.</div><div><br></div><div>2) Cisco Live is already a sink hole for my money to be thrown into (small business), and these labs are like another $700 or roughly 35% the attendance fee. (not to mention another day of travel cost if taken Sunday)<br><div><br></div><div>Just a thought, but what if instead of only a pay-to-play lab offering, Cisco has an invite only model, where ambassadors of the product can learn the product intimately, and then act as a Champion out in the real world (I.e., support forums, learning network, twitter, mailing list, blogs, etc.)? A biased request, I know. I think it would get Cisco two things:</div></div><div><br></div><div>1) Higher likelihood of attendee skill level matched to the learning objectives (allowing Cisco to dive deeper than ever before)</div><div><br></div><div>2) Higher likelihood of attendee taking their knowledge to the field and applying spreading it through blogs, replies to forums questions, support forum documents, etc.</div><div><br></div><div>Just a thought.</div><div><br></div><div>Best of luck to you in your Lab offering!</div></div><div class="ecxgmail_extra"><br><div class="ecxgmail_quote">On Mon, Jun 20, 2016 at 7:09 PM, Abhiram Kramadhati (akramadh) <span dir="ltr"><<a href="mailto:akramadh@cisco.com" target="_blank">akramadh@cisco.com</a>></span> wrote:<br><blockquote class="ecxgmail_quote" style="border-left:1px #ccc solid;padding-left:1ex;">
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For those of you looking to get your hands dirty on UCCX 11.0 and also familiarise yourselves with the express offering, I have a 4hr lab in Cisco Live!, Las Vegas. </div>
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<span style="font-family:Arial,Verdana,sans-serif;font-size:12.8px;line-height:normal;background-color:rgb(255,255,255);"><b>LTRCCT-2010, Cisco Contact Center Express 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting</b></span></div>
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Broadly, these are the topics being covered:</div>
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<span style="font-size:10.5pt;font-family:Calibri,sans-serif;">FIPPA<u></u><u></u></span></li><li class="ecxMsoNormal" style="font-size:12pt;font-family:'Times New Roman',serif;">
<span style="font-size:10.5pt;font-family:Calibri,sans-serif;">Finesse email and chat, including SM integration <u></u><u></u></span></li><li class="ecxMsoNormal" style="font-size:12pt;font-family:'Times New Roman',serif;">
<span style="font-size:10.5pt;font-family:Calibri,sans-serif;">CUIC :<u></u><u></u></span>
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<li class="ecxMsoNormal" style="font-size:12pt;"><span style="font-size:10.5pt;font-family:Calibri,sans-serif;">Custom report creation <u></u><u></u></span></li><li class="ecxMsoNormal" style="font-size:12pt;"><span style="font-size:10.5pt;font-family:Calibri,sans-serif;">Dashboards<u></u><u></u></span></li><li class="ecxMsoNormal" style="font-size:12pt;"><span style="font-size:10.5pt;font-family:Calibri,sans-serif;">Permalink <u></u><u></u></span></li><li class="ecxMsoNormal" style="font-size:12pt;"><span style="font-size:10.5pt;font-family:Calibri,sans-serif;">Modify live data reports<u></u><u></u></span></li><li class="ecxMsoNormal" style="font-size:12pt;"><span style="font-size:10.5pt;font-family:Calibri,sans-serif;">Standalone CUIC integration<u></u><u></u></span></li></ul>
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<span style="font-size:10.5pt;font-family:Calibri,sans-serif;">MediaSense:<u></u><u></u></span>
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<li class="ecxMsoNormal" style="font-size:12pt;"><span style="font-size:10.5pt;font-family:Calibri,sans-serif;">Integration with UCCX<u></u><u></u></span></li><li class="ecxMsoNormal" style="font-size:12pt;"><span style="font-size:10.5pt;font-family:Calibri,sans-serif;">Setup for configuration with UCCX – including CUCM, MS and Finesse config<u></u><u></u></span></li><li class="ecxMsoNormal" style="font-size:12pt;"><span style="font-size:10.5pt;font-family:Calibri,sans-serif;">Integrate Search and Play Gadget into Finesse<u></u><u></u></span></li><li class="ecxMsoNormal" style="font-size:12pt;"><span style="font-size:10.5pt;font-family:Calibri,sans-serif;">Integrate the AgentInfo gadget into Finesse <u></u><u></u></span></li></ul>
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<span style="font-size:10.5pt;font-family:Calibri,sans-serif;">Remote Expert Mobile:<u></u><u></u></span>
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<li class="ecxMsoNormal" style="font-size:12pt;"><span style="font-size:10.5pt;font-family:Calibri,sans-serif;">Explore REM including co-browsing and remote agent control<u></u><u></u></span></li><li class="ecxMsoNormal" style="font-size:12pt;"><span style="font-size:10.5pt;font-family:Calibri,sans-serif;">Integration with UCCX<u></u><u></u></span></li><li class="ecxMsoNormal" style="font-size:12pt;"><span style="font-size:10.5pt;font-family:Calibri,sans-serif;">Setup expert and supervisor<u></u><u></u></span></li><li class="ecxMsoNormal" style="font-size:12pt;"><span style="font-size:10.5pt;font-family:Calibri,sans-serif;">Setup supervisor links<u></u><u></u></span></li><li class="ecxMsoNormal" style="font-size:12pt;"><span style="font-size:10.5pt;font-family:Calibri,sans-serif;"> Integrate REM desktops into UCCX Finesse <u></u><u></u></span></li></ul>
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<span style="font-size:10.5pt;font-family:Calibri,sans-serif;">Troubleshooting</span></li></ul>
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<div><font face="Calibri,sans-serif">I</font><font face="Calibri,sans-serif">ts almost full, but there are a couple of spots left still. If you know of anybody who could benefit from this session, send them along!</font></div>
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<div><font face="Calibri,sans-serif">There are also tons of other great sessions on Contact Centre this time including the new Context Service, Finesse and many more; so do drop in. Hoping to catch up with many of you!</font></div>
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<div><font face="Calibri,sans-serif">C</font><font face="Calibri,sans-serif">heers,</font></div>
<div><font face="Calibri,sans-serif">Abhiram </font><font face="Calibri,sans-serif">Kramadhati</font></div>
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