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<div class="">Good suggestions Anthony, I would expect these labs are hosted on dCloud already, making them available post-event for self run sessions would be good.</div>
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<div class="">Also, Anthony, pop round to our stand (T2 in world of solutions) when you get a chance, got some cool swag for you ;)</div>
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<div class="">Kind Regards</div>
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Stephen Welsh</div>
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CTO</div>
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<div class="">On 21 Jun 2016, at 15:26, Anthony Holloway <<a href="mailto:avholloway+cisco-voip@gmail.com" class="">avholloway+cisco-voip@gmail.com</a>> wrote:</div>
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<div dir="ltr" class="">Thanks for the announcement Abhiram! I wish I could attend, but two things are keeping me:
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<div class="">1) Most offerings like this are not nearly as technical as originally billed (see the current UCCX v11 Walk through lab as an example), so it's a bit of a gamble if I'll get my money/time worth from it.</div>
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<div class="">2) Cisco Live is already a sink hole for my money to be thrown into (small business), and these labs are like another $700 or roughly 35% the attendance fee. (not to mention another day of travel cost if taken Sunday)<br class="">
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<div class="">Just a thought, but what if instead of only a pay-to-play lab offering, Cisco has an invite only model, where ambassadors of the product can learn the product intimately, and then act as a Champion out in the real world (I.e., support forums,
learning network, twitter, mailing list, blogs, etc.)? A biased request, I know. I think it would get Cisco two things:</div>
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<div class="">1) Higher likelihood of attendee skill level matched to the learning objectives (allowing Cisco to dive deeper than ever before)</div>
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<div class="">2) Higher likelihood of attendee taking their knowledge to the field and applying spreading it through blogs, replies to forums questions, support forum documents, etc.</div>
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<div class="">Just a thought.</div>
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<div class="">Best of luck to you in your Lab offering!</div>
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<div class="gmail_quote">On Mon, Jun 20, 2016 at 7:09 PM, Abhiram Kramadhati (akramadh)
<span dir="ltr" class=""><<a href="mailto:akramadh@cisco.com" target="_blank" class="">akramadh@cisco.com</a>></span> wrote:<br class="">
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<div class="">Hello guys, </div>
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<div style="font-family: Calibri, sans-serif; font-size: 14px;" class="">For those of you looking to get your hands dirty on UCCX 11.0 and also familiarise yourselves with the express offering, I have a 4hr lab in Cisco Live!, Las Vegas. </div>
<div style="font-family: Calibri, sans-serif; font-size: 14px;" class=""><span style="font-family:Arial,Verdana,sans-serif;font-size:12.8px;line-height:normal;background-color:rgb(255,255,255)" class=""><b class="">LTRCCT-2010, Cisco Contact Center Express
11.0 and Beyond: Feature Design, Deployment, and Troubleshooting</b></span></div>
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<div style="font-family: Calibri, sans-serif; font-size: 14px;" class="">Broadly, these are the topics being covered:</div>
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<span style="font-size:10.5pt;font-family:Calibri,sans-serif" class="">FIPPA<u class=""></u><u class=""></u></span></li><li class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif">
<span style="font-size:10.5pt;font-family:Calibri,sans-serif" class="">Finesse email and chat, including SM integration <u class=""></u><u class=""></u></span></li><li class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif">
<span style="font-size:10.5pt;font-family:Calibri,sans-serif" class="">CUIC :<u class=""></u><u class=""></u></span>
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<li class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:12pt"><span style="font-size:10.5pt;font-family:Calibri,sans-serif" class="">Custom report creation <u class=""></u><u class=""></u></span></li><li class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:12pt"><span style="font-size:10.5pt;font-family:Calibri,sans-serif" class="">Dashboards<u class=""></u><u class=""></u></span></li><li class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:12pt"><span style="font-size:10.5pt;font-family:Calibri,sans-serif" class="">Permalink <u class=""></u><u class=""></u></span></li><li class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:12pt"><span style="font-size:10.5pt;font-family:Calibri,sans-serif" class="">Modify live data reports<u class=""></u><u class=""></u></span></li><li class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:12pt"><span style="font-size:10.5pt;font-family:Calibri,sans-serif" class="">Standalone CUIC integration<u class=""></u><u class=""></u></span></li></ul>
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<span style="font-size:10.5pt;font-family:Calibri,sans-serif" class="">MediaSense:<u class=""></u><u class=""></u></span>
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<li class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:12pt"><span style="font-size:10.5pt;font-family:Calibri,sans-serif" class="">Integration with UCCX<u class=""></u><u class=""></u></span></li><li class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:12pt"><span style="font-size:10.5pt;font-family:Calibri,sans-serif" class="">Setup for configuration with UCCX – including CUCM, MS and Finesse config<u class=""></u><u class=""></u></span></li><li class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:12pt"><span style="font-size:10.5pt;font-family:Calibri,sans-serif" class="">Integrate Search and Play Gadget into Finesse<u class=""></u><u class=""></u></span></li><li class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:12pt"><span style="font-size:10.5pt;font-family:Calibri,sans-serif" class="">Integrate the AgentInfo gadget into Finesse <u class=""></u><u class=""></u></span></li></ul>
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<span style="font-size:10.5pt;font-family:Calibri,sans-serif" class="">Remote Expert Mobile:<u class=""></u><u class=""></u></span>
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<li class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:12pt"><span style="font-size:10.5pt;font-family:Calibri,sans-serif" class="">Explore REM including co-browsing and remote agent control<u class=""></u><u class=""></u></span></li><li class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:12pt"><span style="font-size:10.5pt;font-family:Calibri,sans-serif" class="">Integration with UCCX<u class=""></u><u class=""></u></span></li><li class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:12pt"><span style="font-size:10.5pt;font-family:Calibri,sans-serif" class="">Setup expert and supervisor<u class=""></u><u class=""></u></span></li><li class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:12pt"><span style="font-size:10.5pt;font-family:Calibri,sans-serif" class="">Setup supervisor links<u class=""></u><u class=""></u></span></li><li class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:12pt"><span style="font-size:10.5pt;font-family:Calibri,sans-serif" class=""> Integrate REM desktops into UCCX Finesse <u class=""></u><u class=""></u></span></li></ul>
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<span style="font-size:10.5pt;font-family:Calibri,sans-serif" class="">Troubleshooting</span></li></ul>
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<div class=""><font face="Calibri,sans-serif" class="">I</font><font face="Calibri,sans-serif" class="">ts almost full, but there are a couple of spots left still. If you know of anybody who could benefit from this session, send them along!</font></div>
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<div class=""><font face="Calibri,sans-serif" class="">There are also tons of other great sessions on Contact Centre this time including the new Context Service, Finesse and many more; so do drop in. Hoping to catch up with many of you!</font></div>
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<div class=""><font face="Calibri,sans-serif" class="">C</font><font face="Calibri,sans-serif" class="">heers,</font></div>
<div class=""><font face="Calibri,sans-serif" class="">Abhiram </font><font face="Calibri,sans-serif" class="">Kramadhati</font></div>
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