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<div>Hi Anthony, </div>
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<div>I’ll take these on board on how we can get better at providing access to our partners. The complexity of the labs in Live are usually kept medium-complex deliberately so that we cater to the wider audience, but the BU Tech Summits will be more exhaustive
from a complexity perspective. There is one in BXB, so that can be a good chance for that and we should hopefully get those labs to 11.5 soon. </div>
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<div>But thanks for the suggestions, Anthony. We’ll definitely plan to incorporate this given that it can contribute positively to the CC ecosystem. </div>
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<div><font class="Apple-style-span" color="#000000"><font class="Apple-style-span" face="Calibri">Regards,</font></font></div>
<div><font class="Apple-style-span" color="#000000"><font class="Apple-style-span" face="Calibri">Abhiram Kramadhati</font></font></div>
<div><font class="Apple-style-span" color="#000000"><font class="Apple-style-span" face="Calibri">Technical Solutions Manager, CCBU</font></font></div>
<div>CCIE Collaboration # 40065</div>
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<span style="font-weight:bold">From: </span><<a href="mailto:avholloway@gmail.com">avholloway@gmail.com</a>> on behalf of Anthony Holloway <<a href="mailto:avholloway+cisco-voip@gmail.com">avholloway+cisco-voip@gmail.com</a>><br>
<span style="font-weight:bold">Date: </span>Wednesday, 22 June 2016 at 12:26 AM<br>
<span style="font-weight:bold">To: </span>akramadh <<a href="mailto:akramadh@cisco.com">akramadh@cisco.com</a>><br>
<span style="font-weight:bold">Cc: </span>"<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<span style="font-weight:bold">Subject: </span>Re: [cisco-voip] UCCX 11.0 session at Live 2016<br>
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<div dir="ltr">Thanks for the announcement Abhiram! I wish I could attend, but two things are keeping me:
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<div>1) Most offerings like this are not nearly as technical as originally billed (see the current UCCX v11 Walk through lab as an example), so it's a bit of a gamble if I'll get my money/time worth from it.</div>
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<div>2) Cisco Live is already a sink hole for my money to be thrown into (small business), and these labs are like another $700 or roughly 35% the attendance fee. (not to mention another day of travel cost if taken Sunday)<br>
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<div>Just a thought, but what if instead of only a pay-to-play lab offering, Cisco has an invite only model, where ambassadors of the product can learn the product intimately, and then act as a Champion out in the real world (I.e., support forums, learning
network, twitter, mailing list, blogs, etc.)? A biased request, I know. I think it would get Cisco two things:</div>
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<div>1) Higher likelihood of attendee skill level matched to the learning objectives (allowing Cisco to dive deeper than ever before)</div>
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<div>2) Higher likelihood of attendee taking their knowledge to the field and applying spreading it through blogs, replies to forums questions, support forum documents, etc.</div>
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<div>Just a thought.</div>
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<div>Best of luck to you in your Lab offering!</div>
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<div class="gmail_quote">On Mon, Jun 20, 2016 at 7:09 PM, Abhiram Kramadhati (akramadh)
<span dir="ltr"><<a href="mailto:akramadh@cisco.com" target="_blank">akramadh@cisco.com</a>></span> wrote:<br>
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<div>Hello guys, </div>
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<div style="color:rgb(0,0,0);font-family:Calibri,sans-serif;font-size:14px">For those of you looking to get your hands dirty on UCCX 11.0 and also familiarise yourselves with the express offering, I have a 4hr lab in Cisco Live!, Las Vegas. </div>
<div style="color:rgb(0,0,0);font-family:Calibri,sans-serif;font-size:14px"><span style="font-family:Arial,Verdana,sans-serif;font-size:12.8px;line-height:normal;background-color:rgb(255,255,255)"><b>LTRCCT-2010, Cisco Contact Center Express 11.0 and Beyond:
Feature Design, Deployment, and Troubleshooting</b></span></div>
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<div style="color:rgb(0,0,0);font-family:Calibri,sans-serif;font-size:14px">Broadly, these are the topics being covered:</div>
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<span style="font-size:10.5pt;font-family:Calibri,sans-serif">FIPPA<u></u><u></u></span></li><li class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif">
<span style="font-size:10.5pt;font-family:Calibri,sans-serif">Finesse email and chat, including SM integration <u></u><u></u></span></li><li class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif">
<span style="font-size:10.5pt;font-family:Calibri,sans-serif">CUIC :<u></u><u></u></span>
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<li class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:12pt"><span style="font-size:10.5pt;font-family:Calibri,sans-serif">Custom report creation <u></u><u></u></span></li><li class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:12pt"><span style="font-size:10.5pt;font-family:Calibri,sans-serif">Dashboards<u></u><u></u></span></li><li class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:12pt"><span style="font-size:10.5pt;font-family:Calibri,sans-serif">Permalink <u></u><u></u></span></li><li class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:12pt"><span style="font-size:10.5pt;font-family:Calibri,sans-serif">Modify live data reports<u></u><u></u></span></li><li class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:12pt"><span style="font-size:10.5pt;font-family:Calibri,sans-serif">Standalone CUIC integration<u></u><u></u></span></li></ul>
</li><li class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif">
<span style="font-size:10.5pt;font-family:Calibri,sans-serif">MediaSense:<u></u><u></u></span>
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<li class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:12pt"><span style="font-size:10.5pt;font-family:Calibri,sans-serif">Integration with UCCX<u></u><u></u></span></li><li class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:12pt"><span style="font-size:10.5pt;font-family:Calibri,sans-serif">Setup for configuration with UCCX – including CUCM, MS and Finesse config<u></u><u></u></span></li><li class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:12pt"><span style="font-size:10.5pt;font-family:Calibri,sans-serif">Integrate Search and Play Gadget into Finesse<u></u><u></u></span></li><li class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:12pt"><span style="font-size:10.5pt;font-family:Calibri,sans-serif">Integrate the AgentInfo gadget into Finesse <u></u><u></u></span></li></ul>
</li><li class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif">
<span style="font-size:10.5pt;font-family:Calibri,sans-serif">Remote Expert Mobile:<u></u><u></u></span>
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<li class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:12pt"><span style="font-size:10.5pt;font-family:Calibri,sans-serif">Explore REM including co-browsing and remote agent control<u></u><u></u></span></li><li class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:12pt"><span style="font-size:10.5pt;font-family:Calibri,sans-serif">Integration with UCCX<u></u><u></u></span></li><li class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:12pt"><span style="font-size:10.5pt;font-family:Calibri,sans-serif">Setup expert and supervisor<u></u><u></u></span></li><li class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:12pt"><span style="font-size:10.5pt;font-family:Calibri,sans-serif">Setup supervisor links<u></u><u></u></span></li><li class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:12pt"><span style="font-size:10.5pt;font-family:Calibri,sans-serif"> Integrate REM desktops into UCCX Finesse <u></u><u></u></span></li></ul>
</li><li class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:12pt;font-family:'Times New Roman',serif">
<span style="font-size:10.5pt;font-family:Calibri,sans-serif">Troubleshooting</span></li></ul>
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<div><font face="Calibri,sans-serif">I</font><font face="Calibri,sans-serif">ts almost full, but there are a couple of spots left still. If you know of anybody who could benefit from this session, send them along!</font></div>
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<div><font face="Calibri,sans-serif">There are also tons of other great sessions on Contact Centre this time including the new Context Service, Finesse and many more; so do drop in. Hoping to catch up with many of you!</font></div>
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<div><font face="Calibri,sans-serif">C</font><font face="Calibri,sans-serif">heers,</font></div>
<div><font face="Calibri,sans-serif">Abhiram </font><font face="Calibri,sans-serif">Kramadhati</font></div>
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