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<div>The amount of time an agent phone rings before RNA is determined by the timeout value on the ‘Select Resource’ step and that is per script. Are all the agents selected via the same script? Or maybe this agent has auto-answer settings that might be affecting
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<span style="font-weight:bold">From: </span>cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>> on behalf of Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>><br>
<span style="font-weight:bold">Date: </span>Thursday, 14 July 2016 at 7:54 AM<br>
<span style="font-weight:bold">To: </span>Scott Voll <<a href="mailto:svoll.voip@gmail.com">svoll.voip@gmail.com</a>>, "<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<span style="font-weight:bold">Subject: </span>Re: [cisco-voip] UCCx Ring time?<br>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Hmm, presuming it doesn’t happen for regular calls, that’s one where I’d restart CCX Engine and CTI Services. I can’t think of any other way to individualize that setting.<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Scott Voll [<a href="mailto:svoll.voip@gmail.com">mailto:svoll.voip@gmail.com</a>]
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<b>Sent:</b> Wednesday, July 13, 2016 2:41 PM<br>
<b>To:</b> Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>>;
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] UCCx Ring time?<o:p></o:p></span></p>
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<p class="MsoNormal">Already checked that.<o:p></o:p></p>
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<p class="MsoNormal">Scott<o:p></o:p></p>
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<p class="MsoNormal">On Wed, Jul 13, 2016 at 2:09 PM, Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Well her line in CUCM could have a specific RNA timer programmed, couldn’t it?</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a name="m_-762665819590783055__MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span></a><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Scott Voll<br>
<b>Sent:</b> Wednesday, July 13, 2016 1:54 PM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] UCCx Ring time?</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">can a single agent have a ring time different than other agents? I have one complaining that she only gets two rings while others have 4. UCCx 10<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">TIA<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Scott<o:p></o:p></p>
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