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<p>I'd say then, it would be time to pull some logs. I would start with the J4W PRT logs and isolate the section of the jabber.log file around the time of a phone service disconnect and see what it shows you.<br>
</p>
Thanks,<br>
<br>
Ryan<br>
<br>
<div class="moz-cite-prefix">On 07/20/2016 03:39 AM, <a class="moz-txt-link-abbreviated" href="mailto:bertacco.alessandro@alice.it">
bertacco.alessandro@alice.it</a> wrote:<br>
</div>
<blockquote cite="mid:156073f2c3e.bertacco.alessandro@alice.it" type="cite">Ho Ryan,<br>
thenk you for your answer. Here my reply.<br>
<br>
<ul>
<li>Is this issue only with J4W clients or are IP phones and other devices on CCM impacted too?
<i><b>Only J4W!!</b></i><br>
</li><li>Is this an on-prem presence server deployment? <i><b>On-Prem!!</b></i> </li><li>What version of presence and IM server?<!--[if gte mso 9]><xml>
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</span></b></li><li>What version of CCM server?<!--[if gte mso 9]><xml>
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<b><span style="font-size:12.0pt;
font-family:"Calibri",sans-serif;mso-fareast-font-family:Calibri;mso-fareast-theme-font:
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Roman";color:red;mso-ansi-language:
EN-GB;mso-fareast-language:IT;mso-bidi-language:AR-SA" lang="EN-GB">11.0.1.22900-14
</span></b></li><li>What version of Windows? <b><i>Both Win81 and Win10</i></b><br>
</li><li>Is MRA / Expressway involved? <i><b>I've Expressway infrastructure, but not involved because the issue happen also inside corporate netowrk</b></i><br>
</li><li>Can you give an example ingress/egress call flow, and the associated SDI CCM traces (and also the Jabber Client's PRT log for the example call)?
</li><li>What calls fail, onnet, offnet or both?<b><i>Both onnet and offnet, Phone services deregister, and I say Only Phone services, Unity Connection and IM&Presence stay connected!</i></b><br>
</li><li>Is the Jabber client connecting over VPN?<b><i>No!!!, LAN</i></b><br>
</li><li>Does DNS/NTP check out fine for CUCM and IMP clusters (forward/reverse DNS and Stratum 3 or better)?<b><i>Yes, All configured fine, adn witch Jabber versione 11.6.1 the issue not happen</i></b><br>
</li><li>What is the round trip delay between the client and the server it is connecting to when it authenticates (CCM, IMP .. etc)?
<b><i>1 ms, in LAN</i></b><br>
</li></ul>
<br>
<br>
<blockquote>----Messaggio originale----<br>
Da: <a class="moz-txt-link-abbreviated" href="mailto:ryanhuff@outlook.com">ryanhuff@outlook.com</a><br>
Data: 19-lug-2016 22.33<br>
A: "Alessandro Bertacco"<a class="moz-txt-link-rfc2396E" href="mailto:bertacco.alessandro@alice.it"><bertacco.alessandro@alice.it></a>, "cisco-voip voyp list"<a class="moz-txt-link-rfc2396E" href="mailto:cisco-voip@puck.nether.net"><cisco-voip@puck.nether.net></a><br>
Ogg: Re: [cisco-voip] BUG - Cisco Jabber for Windows version 11.6.2<br>
<br>
<!--
-->
<p>Alessandro,</p>
<p>While I'm not aware of any similar behavior I have used J4W 11.6.2 (currently using the 11.7 beta) on my Windows VM and it seemed to work well for me; with regard to your problem description. J4W is one of the few things I use Windows for and I use Jabber
a lot during the day, I'd like to think I would have noticed if it were causing such egregious problems with my calls. It is odd the rolling the client back seems to give you a different experience.<br>
</p>
<ul>
<li>Is this issue only with J4W clients or are IP phones and other devices on CCM impacted too?<br>
</li><li>Is this an on-prem presence server deployment?
<ul>
<li>What version of presence and IM server? </li></ul>
</li><li>What version of CCM server? </li><li>What version of Windows?<br>
</li><li>Is MRA / Expressway involved? </li><li>Can you give an example ingress/egress call flow, and the associated SDI CCM traces (and also the Jabber Client's PRT log for the example call)?
</li><li>What calls fail, onnet, offnet or both? </li><li>Is the Jabber client connecting over VPN? </li><li>Does DNS/NTP check out fine for CUCM and IMP clusters (forward/reverse DNS and Stratum 3 or better)?
</li><li>What is the round trip delay between the client and the server it is connecting to when it authenticates (CCM, IMP .. etc)?<br>
</li></ul>
<p>Thanks,</p>
<p>Ryan<br>
</p>
<div class="moz-cite-prefix">On 07/19/2016 03:01 PM, Alessandro Bertacco wrote:<br>
</div>
<blockquote cite="mid:002501d1e1ef$feb5b690$fc2123b0$@alice.it" type="cite"><!--<!--
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<div class="WordSection1">
<p class="MsoNormal"><span lang="EN-GB">Hi Guys,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"> I think the news Cisco Jabber for Windows version 11.6.2 released on July 2016, has a big bug .<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Often, during the day, Phone services disconnect, also during an active conversation, calls drop and phone services are disconnected.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Downgrading to Version 11.6.1 seem to not present that Issue.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Any one has had the same behaviour ?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Regards<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Alessandro<o:p></o:p></span></p>
</div>
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