Ho Ryan,<br> thenk you for your answer. Here my reply.<br><br><ul><li>Is this issue only with J4W clients or are IP phones and other devices on CCM impacted too? <i><b>Only J4W!!</b></i><br>
</li><li>Is this an on-prem presence server deployment? <i><b>On-Prem!!</b></i></li><li>What version of presence and IM server? <!--[if gte mso 9]><xml>
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<m:defJc m:val="centerGroup"/>
<m:wrapIndent m:val="1440"/>
<m:intLim m:val="subSup"/>
<m:naryLim m:val="undOvr"/>
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font-family:"Calibri",sans-serif;mso-fareast-font-family:Calibri;mso-fareast-theme-font:
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EN-GB;mso-fareast-language:IT;mso-bidi-language:AR-SA" lang="EN-GB">11.0.1.11900-4 </span></b></li><li>What version of CCM server? <!--[if gte mso 9]><xml>
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<w:Zoom>0</w:Zoom>
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<w:TrackFormatting/>
<w:HyphenationZone>14</w:HyphenationZone>
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<w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText>
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<w:EnableOpenTypeKerning/>
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<m:brkBin m:val="before"/>
<m:brkBinSub m:val="--"/>
<m:smallFrac m:val="off"/>
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<m:lMargin m:val="0"/>
<m:rMargin m:val="0"/>
<m:defJc m:val="centerGroup"/>
<m:wrapIndent m:val="1440"/>
<m:intLim m:val="subSup"/>
<m:naryLim m:val="undOvr"/>
</m:mathPr></w:WordDocument>
</xml><![endif]--><b><span style="font-size:12.0pt;
font-family:"Calibri",sans-serif;mso-fareast-font-family:Calibri;mso-fareast-theme-font:
minor-latin;mso-bidi-font-family:"Times New Roman";color:red;mso-ansi-language:
EN-GB;mso-fareast-language:IT;mso-bidi-language:AR-SA" lang="EN-GB">11.0.1.22900-14 </span></b></li><li>What version of Windows? <b><i>Both Win81 and Win10</i></b><br>
</li><li>Is MRA / Expressway involved? <i><b>I've Expressway infrastructure, but not involved because the issue happen also inside corporate netowrk</b></i><br></li><li>Can you give an example
ingress/egress call flow, and the associated SDI CCM traces (and also
the Jabber Client's PRT log for the example call)?
</li><li>What calls fail, onnet, offnet or both?<b><i>Both onnet and offnet, Phone services deregister, and I say Only Phone services, Unity Connection and IM&Presence stay connected!</i></b><br></li><li>Is the Jabber client connecting over VPN?<b><i>No!!!, LAN</i></b><br></li><li>Does DNS/NTP check out fine for CUCM and IMP clusters (forward/reverse DNS and Stratum 3 or better)?<b><i>Yes, All configured fine, adn witch Jabber versione 11.6.1 the issue not happen</i></b><br></li><li>What is the round trip delay between the client and the server it is connecting to when it authenticates (CCM, IMP .. etc)? <b><i>1 ms, in LAN</i></b><br></li></ul><br>
<br>
<blockquote>
----Messaggio originale----<br>
Da: ryanhuff@outlook.com<br>
Data: 19-lug-2016 22.33<br>
A: "Alessandro Bertacco"<bertacco.alessandro@alice.it>, "cisco-voip voyp list"<cisco-voip@puck.nether.net><br>
Ogg: Re: [cisco-voip] BUG - Cisco Jabber for Windows version 11.6.2<br>
<br>
<!--
-->
<p>Alessandro,</p>
<p>While I'm not aware of any similar behavior I have used J4W 11.6.2 (currently using the 11.7 beta) on my Windows VM and it seemed to work well for me; with regard to your problem description. J4W is one of the few things I use Windows for and I use Jabber
a lot during the day, I'd like to think I would have noticed if it were causing such egregious problems with my calls. It is odd the rolling the client back seems to give you a different experience.<br>
</p>
<ul>
<li>Is this issue only with J4W clients or are IP phones and other devices on CCM impacted too?<br>
</li><li>Is this an on-prem presence server deployment?
<ul>
<li>What version of presence and IM server? </li></ul>
</li><li>What version of CCM server? </li><li>What version of Windows?<br>
</li><li>Is MRA / Expressway involved? </li><li>Can you give an example ingress/egress call flow, and the associated SDI CCM traces (and also the Jabber Client's PRT log for the example call)?
</li><li>What calls fail, onnet, offnet or both? </li><li>Is the Jabber client connecting over VPN? </li><li>Does DNS/NTP check out fine for CUCM and IMP clusters (forward/reverse DNS and Stratum 3 or better)?
</li><li>What is the round trip delay between the client and the server it is connecting to when it authenticates (CCM, IMP .. etc)?<br>
</li></ul>
<p>Thanks,</p>
<p>Ryan<br>
</p>
<div class="moz-cite-prefix">On 07/19/2016 03:01 PM, Alessandro Bertacco wrote:<br>
</div>
<blockquote cite="mid:002501d1e1ef$feb5b690$fc2123b0$@alice.it" type="cite">
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<div class="WordSection1">
<p class="MsoNormal"><span lang="EN-GB">Hi Guys,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"> I think the news Cisco Jabber for Windows version 11.6.2 released on July 2016, has a big bug .<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Often, during the day, Phone services disconnect, also during an active conversation, calls drop and phone services are disconnected.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Downgrading to Version 11.6.1 seem to not present that Issue.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Any one has had the same behaviour ?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Regards<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Alessandro<o:p></o:p></span></p>
</div>
<br>
<fieldset class="mimeAttachmentHeader"></fieldset> <br>
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</blockquote>
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<br>
</blockquote><br>