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</o:shapelayout></xml><![endif]--></head><body lang=EN-CA link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Unified FX has a Wallboard function that is quite brilliant and should solve your issue.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><a href="http://www.unifiedfx.com">www.unifiedfx.com</a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Thanks<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Terry<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Terry Oakley</span></b><b><span style='font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D'><o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Telecommunications Coordinator </span><b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#33CC33'>| </span></b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Information Technology Services<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Red Deer College </span></b><b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#33CC33'>|</span></b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>100 College Blvd. </span><b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#33CC33'>|</span></b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#33CC33'> </span><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Box 5005 </span><b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#33CC33'>| </span></b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Red Deer<b> </b></span><b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#33CC33'>|</span></b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#33CC33'> </span><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Alberta </span><b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#33CC33'>| </span></b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>T4N 5H5<b><o:p></o:p></b></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>work (403) 342-<b>3521 </b></span><b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#33CC33'>| </span></b><b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span></b><span style='font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>FAX (403) 343-4034</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Derek Andrew<br><b>Sent:</b> August 2, 2016 2:47 PM<br><b>To:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> [cisco-voip] UCCX 11.0, Phone agent, How many calls in queue?<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>We just upgraded to CCX 11.0 and two of our call centres are upset they no longer can see how many calls are in the queue and how long has the next one been waiting. <o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>I recall someone wrote a small wall board to display on the phone so agents would be able to get that information, but I cannot remember where I heard this. <o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Does anyone on the list have a suggestion where I should look?<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Thanks,<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>d<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><br>-- <o:p></o:p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p class=MsoNormal>Copyright 2016 Derek Andrew (excluding quotations)<br><br>+1 306 966 4808<o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:7.5pt'>Communication and Network Services</span><o:p></o:p></p></div><div><p class=MsoNormal><span style='font-size:7.5pt'>Information and Communications Technology</span><o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:7.5pt'>Infrastructure Services<br></span><b>University of Saskatchewan<br></b><span style='font-size:7.5pt'>Peterson 120; 54 Innovation Boulevard<br>Saskatoon,Saskatchewan,Canada. S7N 2V3<br>Timezone GMT-6<br></span><br>Typed but not read.<br><br><img border=0 width=200 height=15 style='width:2.0833in;height:.1583in' id="_x0000_i1025" src="http://homepage.usask.ca/dfa878/uofs.gif"><o:p></o:p></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></body></html>