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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040">I should mention that while I said CUC in my previous message, most of the reports should still be available in Unity. Also, if I recall correctly, the Notifier
service works very similar in Unity as it does with Unity Connection.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040">Also, affecting Unity 8.0:
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040"><a href="https://bst.cloudapps.cisco.com/bugsearch/bug/CSCtf46676">https://bst.cloudapps.cisco.com/bugsearch/bug/CSCtf46676</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040"><o:p> </o:p></span></p>
<p class="MsoNormal" style="line-height:12.0pt;vertical-align:top"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040">“</span><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#444444">Symptom:</span></b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#444444"><br>
MWI stays ON or does not turn OFF as expected.<br>
<br>
<br>
<b>Conditions:</b><br>
Unity Connection running 7.1.3 and when user does not have any any new message.<br>
<br>
</span><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:red">Also seen with unity 8.0.x</span></b><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#444444">”<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040">- Dan<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Daniel Pagan<br>
<b>Sent:</b> Friday, August 05, 2016 10:36 AM<br>
<b>To:</b> James Buchanan <james.buchanan2@gmail.com>; David Zhars <dzhars@gmail.com><br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] MWI Light UCM 8<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">One of the quickest ways to determine if it’s CUC or CUCM (for MWI delay or failure) is to recreate a scenario where your MWI should turn on or off then run a “user phone login
and MWI” report from CUC. The report should give you a timestamp for when your MWI on/off request was generated, or if it was generated at all. The report, while not very detailed, should give you a hint as to where your troubleshooting should begin. Taking
this further…<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">If you have a SIP integration, you can pull CCM SDL traces and search for the SIP NOTIFY request associated to the MWI. Search your traces for:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">NOTIFY
<a href="sip:%3cdn">sip:<i><span style="font-weight:normal"><dn</span></i></a></span></b><i><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">></span></i><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> where “dn” is your extension.
Do you see a 200 OK in response to the NOTIFY? The Call-ID header of the NOTIFY should match the final response. If you don’t see a 200 OK in response to the NOTIFY, but a 4XX response, then your issue is the integration configuration between CUCM and CUC.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Regardless of the integration type, you can also pull Notifier traces off CUC covering a failed MWI event. Search for NOTIFYQ and you should see the results of MWI actions
for specific mailboxes. If you see Notifier sending a MWI event to the queue, you can reference CUC Conversation Manager traces for signaling to CUCM depending on the level of logging configured. Successful MWI actions will be logged to Notifier traces, reported
by the queue (NOTIFYQ).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Another question to consider is how many ports do you have assigned for dialout MWI? Any chance you have unread messages in your mailbox that is preventing the MWI event? Have
you restarted Notifier (not that I recommend restarting services instead of RCA...)? Again, using the User Phone Login and MWI report in combination with User Message Activity report should help identify where the problem resides. Not the root cause of course,
but should shed additional light on the situation at hand.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Hope this helps.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">- Dan<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#404040"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>James Buchanan<br>
<b>Sent:</b> Friday, August 05, 2016 10:09 AM<br>
<b>To:</b> David Zhars <<a href="mailto:dzhars@gmail.com">dzhars@gmail.com</a>><br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] MWI Light UCM 8<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I remember having to restart the Unity services back in the day. Not rebooting the server, but rather restarting the services. I do not remember which service this is, but I'd restart them all and try the resync again.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Fri, Aug 5, 2016 at 10:01 AM, David Zhars <<a href="mailto:dzhars@gmail.com" target="_blank">dzhars@gmail.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Unity. 8.0<o:p></o:p></p>
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<p class="MsoNormal">Just one Unity. Two UCMs. Version 8.0 as well.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Fri, Aug 5, 2016 at 10:00 AM, James Buchanan <<a href="mailto:james.buchanan2@gmail.com" target="_blank">james.buchanan2@gmail.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Are you running Unity or Unity Connection? Do you have a cluster or just a single server?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Fri, Aug 5, 2016 at 9:53 AM, Brian Meade <<a href="mailto:bmeade90@vt.edu" target="_blank">bmeade90@vt.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">That's only used for pulling in CUCM users via AXL. Under the Port Group configuration, you want to have multiple CUCM servers listed for redundancy but the others are only used in the case of the primary being down.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Fri, Aug 5, 2016 at 9:40 AM, David Zhars <<a href="mailto:dzhars@gmail.com" target="_blank">dzhars@gmail.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">I am wondering if it has anything to do with this:<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">We have two UCMs and one Unity. When I go into Unity, Telephony Integration, Phone System, Edit AXL Server, I only show the IP address of one UCM (the one currently in Standby). Does Unity need to know about
both?<o:p></o:p></p>
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<p class="MsoNormal">Dave<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Wed, Aug 3, 2016 at 10:34 AM, Cannizzaro, Vince <<a href="mailto:Vince.Cannizzaro@hamilton.ca" target="_blank">Vince.Cannizzaro@hamilton.ca</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">David,</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Also if it’s Unity Connection, I’ve had some success in the past restarting the Notifier
service</span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span lang="EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif"> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Charles Goldsmith<br>
<b>Sent:</b> August-03-16 10:05 AM<br>
<b>To:</b> David Zhars<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] MWI Light UCM 8</span><span lang="EN-CA"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA">David, if you are on Unity Connection, then its under Telephony Integrations > Phone System. There is a button labeled Run to Synchronize all MWIs on this phone
system.<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA">It's been many moons since I've had to touch Unity, and don't remember the menu system, nor do I have access to one.<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA">On Tue, Aug 2, 2016 at 7:28 PM, David Zhars <<a href="mailto:dzhars@gmail.com" target="_blank">dzhars@gmail.com</a>> wrote:<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span lang="EN-CA">Getting multiple reports from users that the MWI light is being mischievous....staying on when they have no messages, and not coming on when they do have messages.<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span lang="EN-CA">I understand there is some sort of system refresh I can do, but can't find it. We use UCM and Unity 8.0<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span lang="EN-CA">This just started happening after years of perfect behavior....<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA">Dave<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span lang="EN-CA"><br>
_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-CA"> <o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p>
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