<div dir="ltr">Oh, I see. Unfortunately, my memory escapes me on the one time I used it 9 years ago :-).<br></div><div class="gmail_extra"><br><div class="gmail_quote">On Thu, Aug 11, 2016 at 11:13 PM, Anthony Holloway <span dir="ltr"><<a href="mailto:avholloway+cisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">I was talking about IPPA and not FIPPA being configured correctly.<div><br></div><div>As in, if you think FIPPA is somehow worse than IPPA, then you probably didn't use IPPA correctly, because it was always taking over the phone screen at every turn.</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Thu, Aug 11, 2016 at 7:15 PM, James Buchanan <span dir="ltr"><<a href="mailto:james.buchanan2@gmail.com" target="_blank">james.buchanan2@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Yes, actually it was configured perfectly. The customer just didn't like it.<br></div><div><div><div class="gmail_extra"><br><div class="gmail_quote">On Thu, Aug 11, 2016 at 8:06 PM, NateCCIE <span dir="ltr"><<a href="mailto:nateccie@gmail.com" target="_blank">nateccie@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="auto"><div>It sure sounds like he did configure it correctly and he does not like the behavior for non-dedicated inbound agents, where you see it as a good thing. </div><div><br></div><div>Not that I have a horse in the race, I have never seen or deployed FIPPA, just remaking about the similar behaviors but the difference in enjoyment of the paradigm. </div><div><br><div>Sent from my iPhone</div></div><div><br>On Aug 11, 2016, at 5:24 PM, Anthony Holloway <<a href="mailto:avholloway+cisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.c<wbr>om</a>> wrote:<br><br></div><blockquote type="cite"><div><div dir="ltr">In all fairness, if you configured IPPA correctly, it took would always try to take over your screen. I found that a lot of people did not configure it correctly, and it caused Agents to have to go hunt for the IPPA screen between calls. But properly configured, it would try it's best to stay on top of the call dialog.<div><br></div><div>Example: Notice how the IPPA screen overwrites the call dialog just after I answer, and I didn't push any buttons to make that happen. It was automatic. And then when I hang up, IPPA is there again, and I cannot, for example, use the New Call softkey, without first closing IPPA.</div><div><a href="https://www.youtube.com/watch?v=4QCWNbmJSlk" target="_blank">https://www.youtube.com/watch?<wbr>v=4QCWNbmJSlk</a><br></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Thu, Aug 11, 2016 at 11:30 AM, James Buchanan <span dir="ltr"><<a href="mailto:james.buchanan2@gmail.com" target="_blank">james.buchanan2@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div><div><div><div>Hello,<br><br></div>Ugly according to the one customer I tried it with. Their complain was that there were too many pop-ups from it. For example, it was next to impossible to make an outbound call without first going Not Ready. You could exit all the pop-ups, but they'd come right back. Now, if that's what you really want from Finesse, it's perfectly fine. All the Reason Codes and Wrap Up codes work the way you'd expect. Like I said, it was just the excess of pop-ups for that one customer.<br><br></div>Also, I ended up having to associate the phones with the Application User I created for FIPPA (and you must give it its own Application User). If you don't, you end up with a weird error message at the end of every call.<br><br></div>Thanks,<br><br></div>James<br></div><div class="gmail_extra"><br><div class="gmail_quote"><div><div>On Thu, Aug 11, 2016 at 12:26 PM, Erick Wellnitz <span dir="ltr"><<a href="mailto:ewellnitzvoip@gmail.com" target="_blank">ewellnitzvoip@gmail.com</a>></span> wrote:<br></div></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div><div dir="ltr"><div>Has anyone used the Finesse IP Phone Agent yet? Good, bad, ugly? Does it look and feel similar to legacy IPPA?</div><div><br></div><div>Thanks!</div><span><font color="#888888"><div><br></div><div>-E</div></font></span></div>
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