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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">We recently began tracking a reported issue where folks with multiple lines on their phones were finding they were missing all softkeys on their phone under the following scenario:<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:38.25pt;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Incoming call comes in on other than the primary line<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:38.25pt;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">User picks up handset (or activates speakerphone).<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:38.25pt;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">User gets dialtone from their primary line at this point<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:38.25pt;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">User presses line key for secondary line which is ringing<o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:38.25pt;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">User is connected successfully to second line but has no softkeys<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">If the user in the situation above presses the ringing line key before picking up the handset or activating speakerphone, softkeys work fine. So far we can only replicate
this on 796X phones – our 88XX phones do not do this.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">We are on CUCM 10.5.2 and the only recent changes were a July update to Device Pack 10.5(2.14076) and firmware 9.4(2)SR2<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Has anyone else run into this – we’re trying to figure out if this is a bug (it seems like it) or the result of some incorrect line pick-up config or similar on our side. We’re
also checking with TAC of course but just wondering if the hidden cause on this is simpler than we’re making it out to be…<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Ken Johnson<br>
Director for Network and Telecommunication Services <br>
Information Technology <br>
</span><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#123B60"><a href="http://www.letu.edu/it"><span style="color:#123B60">www.letu.edu/it</span></a></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"> </span><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">|</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">
</span><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#123B60"><a href="http://twitter.com/letuit"><span style="color:#123B60">twitter.com/letuit</span></a></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><br>
</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><img border="0" width="221" height="73" style="width:2.302in;height:.7604in" id="Picture_x0020_1" src="cid:image001.gif@01D1FEB1.FDEFC230" alt="cid:image001.gif@01CF741A.2769F1A0"></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
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