<div><br></div>We have been working on this same issue past week or so. We downgraded firmware and it fixed it, since it appeared on a upgrade to 11.5 and phones updated firmware. I was about to post this same question. <div><br></div><div>Thanks for the bug ID! </div><div><br></div><div>Erick <span></span></div><div><br><br>On Friday, August 26, 2016, Johnson, Ken <<a href="mailto:kenjohnson@letu.edu">kenjohnson@letu.edu</a>> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Thank you Brian very much! Your bug search skills are indeed a hidden gem
</span><span style="font-size:11.0pt;font-family:Wingdings">J</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><u></u><u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <a href="javascript:_e(%7B%7D,'cvml','bmeade90@gmail.com');" target="_blank">bmeade90@gmail.com</a> [mailto:<a href="javascript:_e(%7B%7D,'cvml','bmeade90@gmail.com');" target="_blank">bmeade90@gmail.com</a>]
<b>On Behalf Of </b>Brian Meade<br>
<b>Sent:</b> Thursday, August 25, 2016 10:28 AM<br>
<b>To:</b> Johnson, Ken <<a href="javascript:_e(%7B%7D,'cvml','kenjohnson@letu.edu');" target="_blank">kenjohnson@letu.edu</a>><br>
<b>Cc:</b> <a href="javascript:_e(%7B%7D,'cvml','cisco-voip@puck.nether.net');" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Softkeys missing on 796X on secondary line pickup<u></u><u></u></span></p>
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<p class="MsoNormal">Actually that was a duplicate bug. Actual bug- <a href="https://bst.cloudapps.cisco.com/bugsearch/bug/CSCva72381" target="_blank">https://bst.cloudapps.<wbr>cisco.com/bugsearch/bug/<wbr>CSCva72381</a><u></u><u></u></p>
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<p class="MsoNormal">This only applies to 9.4(2)SR2 firmware.<u></u><u></u></p>
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<p class="MsoNormal">On Thu, Aug 25, 2016 at 11:26 AM, Brian Meade <<a href="javascript:_e(%7B%7D,'cvml','bmeade90@vt.edu');" target="_blank">bmeade90@vt.edu</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">It looks like you're hitting this bug which hasn't been fixed yet- <a href="https://bst.cloudapps.cisco.com/bugsearch/bug/CSCva74777" target="_blank">https://bst.cloudapps.<wbr>cisco.com/bugsearch/bug/<wbr>CSCva74777</a><u></u><u></u></p>
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<p class="MsoNormal">Looks like you can do a firmware downgrade or turn off <span style="color:black">
"</span><span style="font-family:"Arial",sans-serif;color:black">Always Use Prime Line"</span><u></u><u></u></p>
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<p class="MsoNormal">On Thu, Aug 25, 2016 at 10:20 AM, Johnson, Ken <<a href="javascript:_e(%7B%7D,'cvml','kenjohnson@letu.edu');" target="_blank">kenjohnson@letu.edu</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">We recently began tracking a reported issue where folks with multiple lines on their phones were finding they were
missing all softkeys on their phone under the following scenario:</span><u></u><u></u></p>
<p style="margin-left:38.25pt"><span style="font-size:11.0pt;font-family:Symbol">·</span><span style="font-size:7.0pt">
</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Incoming call comes in on other than the primary line</span><u></u><u></u></p>
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</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">User picks up handset (or activates speakerphone).</span><u></u><u></u></p>
<p style="margin-left:38.25pt"><span style="font-size:11.0pt;font-family:Symbol">·</span><span style="font-size:7.0pt">
</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">User gets dialtone from their primary line at this point</span><u></u><u></u></p>
<p style="margin-left:38.25pt"><span style="font-size:11.0pt;font-family:Symbol">·</span><span style="font-size:7.0pt">
</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">User presses line key for secondary line which is ringing</span><u></u><u></u></p>
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</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">User is connected successfully to second line but has no softkeys</span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">If the user in the situation above presses the ringing line key before picking up the handset or activating speakerphone,
softkeys work fine. So far we can only replicate this on 796X phones – our 88XX phones do not do this.</span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">We are on CUCM 10.5.2 and the only recent changes were a July update to Device Pack 10.5(2.14076) and firmware 9.4(2)SR2</span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Has anyone else run into this – we’re trying to figure out if this is a bug (it seems like it) or the result of some
incorrect line pick-up config or similar on our side. We’re also checking with TAC of course but just wondering if the hidden cause on this is simpler than we’re making it out to be…</span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Ken Johnson<br>
Director for Network and Telecommunication Services <br>
Information Technology <br>
</span><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#123b60"><a href="http://www.letu.edu/it" target="_blank"><span style="color:#123b60">www.letu.edu/it</span></a></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"> </span><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">|</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">
</span><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#123b60"><a href="http://twitter.com/letuit" target="_blank"><span style="color:#123b60">twitter.com/letuit</span></a></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><br>
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