<div dir="ltr"><div class="gmail_extra"><div class="gmail_quote"><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">I have a customer that is requesting to have a main Queue, and two overflow queues, and they intend to have the same agents in all three queues with the same skills. I am not very confortable with the user experience but can anyone advice on what would be the best recommendation for this situation?</blockquote><div><br></div><div>Please see below logic</div><div>Caller --- goes to Queue A---35secs delay --->redirected to OverflowQueueAOverflow--5MinutesDelay--->Redirected to QueueAGeneralOverflow--5MinitesDelay------</div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"> </blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div>-- <br>Grace Maximuangu<div><br></div><div align="right"> </div><div>CloudPOP/InvictaCloud</div><div> </div><div><a href="http://www.cloudpop.com/" target="_blank">www.cloudpop.com</a></div><div><br></div></div><div> <em style="font-family:'Open Sans',Verdana,Geneva,sans-serif,sans-serif;font-size:16px;line-height:22.6520004272461px;text-align:-webkit-center">“Go beyond your limits, push yourself, be the best you can be.</em></div><em style="font-family:'Open Sans',Verdana,Geneva,sans-serif,sans-serif;font-size:16px;line-height:22.6520004272461px;text-align:-webkit-center">Experience new cultures, broaden your horizons, stay connected.”</em><div><p><br></p></div></div></div>
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