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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I applied the cop file to 3 customers over the weekend and can confirm that it is a quick fix. There are no service restarts, reboots, or anything, so there
is absolutely no reason to wait until afterhours. If you are a partner or work with multiple customers, you better grab the cop file and keep it handy for a while as you’ll likely need it as customers are going to call you when they try to run the CUIC reports
that contains dates beyond 9/9 and run into that error. It affects all releases of UCCX 8/9/10/11.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Kevin</span><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Stephen Welsh<br>
<b>Sent:</b> Monday, September 12, 2016 2:36 PM<br>
<b>To:</b> Brian Meade <bmeade90@vt.edu><br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] UCCX CUIC Reports Stopped Working After Certain Date<o:p></o:p></span></p>
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<p class="MsoNormal">Brian,<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Thank you for this, we had an customer install our WallboardFX product and co-incdently hit this issue and thought our product may have been to blame (not technically possibly anyway), however not only could we clarify that it was a co-incidence
this helps the customer to get to the bottom of the issue a lot quicker.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Your Cisco TAC Bug search skills are truly legendary, if we get the chance to cross paths at Cisco Live you get our best swag ;)<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Kind Regards<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Stephen Welsh<o:p></o:p></p>
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<p class="MsoNormal">CTO<o:p></o:p></p>
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<p class="MsoNormal">UnifiedFX<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On 12 Sep 2016, at 20:24, Brian Meade <<a href="mailto:bmeade90@vt.edu">bmeade90@vt.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">This issue seems to be affecting everyone. <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Bug ID is <span style="font-size:11.0pt;font-family:"Cambria",serif">CSCvb27878 but not publicly visible yet.</span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Cambria",serif">There is a COP file fix available from TAC that doesn't require a reboot or anything.</span><o:p></o:p></p>
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<p class="MsoNormal">I'm sure there's a field notice coming soon. I'm guessing the COP file will be on
<a href="http://cisco.com/">cisco.com</a> soon as well if you don't mind waiting.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">More discussion- <a href="https://supportforums.cisco.com/discussion/13118806/cuic-uccx-dataset-status-failed-database-error">https://supportforums.cisco.com/discussion/13118806/cuic-uccx-dataset-status-failed-database-error</a><o:p></o:p></p>
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<p class="MsoNormal">_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p>
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