<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div><div style="direction: inherit;">Cool, just wanted to verify. Thanks Ankur.</div><br>Sent from an Apple iOS device with very tiny touchscreen input keys. Please excude my typtos.</div><div><br>On Sep 21, 2016, at 10:05 AM, Ankur Srivastava <<a href="mailto:ansrivastava@linkedin.com">ansrivastava@linkedin.com</a>> wrote:<br><br></div><blockquote type="cite"><div><div dir="ltr">Hi Bill,<div><br></div><div>You are correct, you create a screen-pop workflow. More details in below link:</div><div><br></div><div><a href="http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/finesse/white-paper-c11-730904.html">http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/finesse/white-paper-c11-730904.html</a><br></div><div><br></div><div class="gmail_extra"><div><div class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div style="color:rgb(0,0,0);font-family:Calibri,sans-serif;font-size:14px"><div style="font-family:Arial,sans-serif;font-size:12px;color:rgb(0,63,128)">Regards,</div><div style="font-family:Arial,sans-serif;font-size:12px;color:rgb(0,63,128)">Ankur</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
<br><div class="gmail_quote">On Tue, Sep 20, 2016 at 11:02 PM, Bill Talley <span dir="ltr"><<a href="mailto:btalley@gmail.com" target="_blank">btalley@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">To clarify, you're doing something like a get request using a workflow task to pull in data to the Finesse interface from your help desk software? Or are you grabbing the data via the CCX script?</div><div class="HOEnZb"><div class="h5"><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Sep 20, 2016 at 11:59 AM, Ankur Srivastava via cisco-voip <span dir="ltr"><<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div class="gmail_extra"><div><div data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div style="color:rgb(0,0,0);font-family:Calibri,sans-serif;font-size:14px"><div style="font-family:Arial,sans-serif;font-size:12px;color:rgb(0,63,128)">Yep Finesse can do that, we have it working in our company to pull helpdesk ticket information when agent receives the call</div><div style="font-family:Arial,sans-serif;font-size:12px;color:rgb(0,63,128)"><br></div><div style="font-family:Arial,sans-serif;font-size:12px;color:rgb(0,63,128)">Regards,</div><div style="font-family:Arial,sans-serif;font-size:12px;color:rgb(0,63,128)">Ankur</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div>
<br><div class="gmail_quote">On Tue, Sep 20, 2016 at 10:10 PM, Carlo Calabrese via cisco-voip <span dir="ltr"><<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">I have a group that does a web page dip thru CAD. Now I need to get them ready for Finesse,<br>
Can Finesse do the web page dip? trying to find documentation on it.<br>
______________________________<wbr>_________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" rel="noreferrer" target="_blank">https://puck.nether.net/mailma<wbr>n/listinfo/cisco-voip</a><br>
</blockquote></div><br></div></div></div></div>
<br>______________________________<wbr>_________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" rel="noreferrer" target="_blank">https://puck.nether.net/mailma<wbr>n/listinfo/cisco-voip</a><br>
<br></blockquote></div><br></div>
</div></div></blockquote></div><br></div></div>
</div></blockquote></body></html>