<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
</head>
<body dir="auto">
<div>I would also bounce the conversation manager services if you haven't already; CUC primary requires strata 3 or better and HA syncs to primary for strata 4 or better<br>
<br>
Sent from my iPhone</div>
<div><br>
On Nov 2, 2016, at 3:09 PM, Jason Aarons (AM) <<a href="mailto:jason.aarons@dimensiondata.com">jason.aarons@dimensiondata.com</a>> wrote:<br>
<br>
</div>
<blockquote type="cite">
<div>
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
span.EmailStyle18
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
<div class="WordSection1">
<p class="MsoNormal">The ntp server was a 6509 with “ntp master 10” setup. However the delay/offset/jitter are both high to that 6509. I changed it to ntp master 2 and will monitor RTMT for syslog alerts.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Ryan Huff [<a href="mailto:ryanhuff@outlook.com">mailto:ryanhuff@outlook.com</a>]
<br>
<b>Sent:</b> Wednesday, November 2, 2016 14:52<br>
<b>To:</b> Jason Aarons (AM) <<a href="mailto:jason.aarons@dimensiondata.com">jason.aarons@dimensiondata.com</a>><br>
<b>Cc:</b> cisco-voip (<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>) <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] CXN 9.1.2.14900-661 Garbled Messages<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal">Jason,<o:p></o:p></p>
</div>
<div id="AppleMailSignature">
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div id="AppleMailSignature">
<p class="MsoNormal">Fix NTP then restart conversation manager primary first, the HA.<o:p></o:p></p>
</div>
<div id="AppleMailSignature">
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div id="AppleMailSignature">
<p class="MsoNormal">Find a IOS router for now, if you can, and host a local ntp master at Strata 2 for the primary.<br>
<br>
Sent from my iPhone<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
On Nov 2, 2016, at 2:45 PM, Jason Aarons (AM) <<a href="mailto:jason.aarons@dimensiondata.com">jason.aarons@dimensiondata.com</a>> wrote:<o:p></o:p></p>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal">Customer is complaining they have to reboot Unity Connection at least twice a week, messages are being clipped, garbled etc.
<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">G711 recording format, SIP integrated with CUCM 9.1.2.14900-14<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Any known bugs?<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">I did notice via RTMT syslog alert that NTP is Stratum 10 and am working to have them open a firewall port for NTP for public stratum2 ntp server, or buy a GPS NTP box etc.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">-jason<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><br>
<br>
This email and all contents are subject to the following disclaimer:<br>
</span><a href="http://www.dimensiondata.com/Global/Policies/Pages/Email-Disclaimer.aspx" target="_blank"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">"http://www.dimensiondata.com/emaildisclaimer"</span></a><span style="font-size:12.0pt;font-family:"Times New Roman",serif">
<o:p></o:p></span></p>
</div>
</blockquote>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">_______________________________________________<br>
cisco-voip mailing list<br>
</span><a href="mailto:cisco-voip@puck.nether.net"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">cisco-voip@puck.nether.net</span></a><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><br>
</span><a href="https://puck.nether.net/mailman/listinfo/cisco-voip"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">https://puck.nether.net/mailman/listinfo/cisco-voip</span></a><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p></o:p></span></p>
</div>
</blockquote>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><br>
<br>
<span style="color:white">itevomcid</span> <o:p></o:p></span></p>
</div>
</div>
</blockquote>
</body>
</html>