<div dir="ltr">It was version 11.5 which brought Tomcat to ECDSA certs and is causing those new challenges, so you wouldn't have seen the same issues as Greg.<div><br></div><div>"Note: When you use UCCX 11.5 and later, there is a new certificate for tomcat-ECDSA. When you use CA signed certificates, ensure that the CSR is downloaded for this certificate as shown previously and the application certificate for tomcat-ECDSA is uploaded into the tomcat-ECDSA as explained in the previous procedure. This is required for the Live Data functionality which uses Socket IO from UCCX 11.5"</div><div><br></div><div>Source: <a href="http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118855-configure-uccx-00.html">http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118855-configure-uccx-00.html</a></div><div><br></div><div><br></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Nov 15, 2016 at 1:05 PM, Randall (Randy) Raitz <span dir="ltr"><<a href="mailto:randy.raitz@readytalk.com" target="_blank">randy.raitz@readytalk.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">We didn’t have those failures, though we took call manager , IM&P, and unity connection to 11.5 and UCCX to 11.0.1 several weeks ago. I believe at the time, there was not a
compatible version of UCCX to go to 11.5 with, but the 11.0.1.10000-75 was listed as a supported matrix.<u></u><u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@<wbr>puck.nether.net</a>]
<b>On Behalf Of </b>Ayoub,Gregory<br>
<b>Sent:</b> Monday, November 14, 2016 12:53 PM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] UCCX 11.5 Upgrade Disaster<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">We recently attempted to upgrade UCCX 10.5 -- > 11.5. The deployment was HA, and we didn’t see much risk. The upgrade went fairly smooth, and we hit a finesse
bug which required the ECDSA COP file. While minor, it’s still not mentioned in the release notes.<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">The real shocker was 4 hours later when the system stopped accepting calls and just handed out fast busys. Failing over to the secondary would fix the issue
for a few minutes, but then fast busy.<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Our entire contact center, which is HA, was entirely down. Primary down, Secondary Down, and TAC was unable to resolve after hours and hours. It was a total
unmitigated Cisco disaster.<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Rolling back fixed the problem. And then rolling forward again to 11.5 the system worked great again – but only for 4 hours. Then endless fast busys. We rolled
back and are on 10.5 working fine. But we are at a loss what could be causing this problem. Cisco TAC is in the same boat.<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">If I had to guess, that seems like more of a licensing failure, because TAC even tried replacing our license. Anyone have a similar experience?<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Thanks Greg.<u></u><u></u></span></p>
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