<div dir="ltr">Was your CPU really high on UCCX?<div><br></div><div>If so, it could be the browsers sinking the server with a ton of HTTP connections for Live Data.</div><div><a href="https://communities.cisco.com/thread/65762?start=0&tstart=0">https://communities.cisco.com/thread/65762?start=0&tstart=0</a><br></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Mon, Nov 14, 2016 at 1:52 PM, Ayoub,Gregory <span dir="ltr"><<a href="mailto:gea@ufl.edu" target="_blank">gea@ufl.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">We recently attempted to upgrade UCCX 10.5 -- > 11.5. The deployment was HA, and we didn’t see much risk. The upgrade went fairly smooth, and we hit a finesse
bug which required the ECDSA COP file. While minor, it’s still not mentioned in the release notes.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">The real shocker was 4 hours later when the system stopped accepting calls and just handed out fast busys. Failing over to the secondary would fix the issue
for a few minutes, but then fast busy.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Our entire contact center, which is HA, was entirely down. Primary down, Secondary Down, and TAC was unable to resolve after hours and hours. It was a total
unmitigated Cisco disaster.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Rolling back fixed the problem. And then rolling forward again to 11.5 the system worked great again – but only for 4 hours. Then endless fast busys. We
rolled back and are on 10.5 working fine. But we are at a loss what could be causing this problem. Cisco TAC is in the same boat.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">If I had to guess, that seems like more of a licensing failure, because TAC even tried replacing our license. Anyone have a similar experience?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Thanks Greg.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
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