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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Is tomcat-ECDSA required in order to use signed certificates on the live data?<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Anthony Holloway<br>
<b>Sent:</b> Tuesday, November 15, 2016 4:44 PM<br>
<b>To:</b> Randall (Randy) Raitz <randy.raitz@readytalk.com><br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] UCCX 11.5 Upgrade Disaster<o:p></o:p></span></p>
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<p class="MsoNormal">It was version 11.5 which brought Tomcat to ECDSA certs and is causing those new challenges, so you wouldn't have seen the same issues as Greg.<o:p></o:p></p>
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<p class="MsoNormal">"Note: When you use UCCX 11.5 and later, there is a new certificate for tomcat-ECDSA. When you use CA signed certificates, ensure that the CSR is downloaded for this certificate as shown previously and the application certificate for tomcat-ECDSA
is uploaded into the tomcat-ECDSA as explained in the previous procedure. This is required for the Live Data functionality which uses Socket IO from UCCX 11.5"<o:p></o:p></p>
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<p class="MsoNormal">Source: <a href="http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118855-configure-uccx-00.html">http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118855-configure-uccx-00.html</a><o:p></o:p></p>
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<p class="MsoNormal">On Tue, Nov 15, 2016 at 1:05 PM, Randall (Randy) Raitz <<a href="mailto:randy.raitz@readytalk.com" target="_blank">randy.raitz@readytalk.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">We didn’t have those failures, though we took call manager , IM&P, and unity connection to 11.5 and UCCX to 11.0.1
several weeks ago. I believe at the time, there was not a compatible version of UCCX to go to 11.5 with, but the 11.0.1.10000-75 was listed as a supported matrix.</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Ayoub,Gregory<br>
<b>Sent:</b> Monday, November 14, 2016 12:53 PM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] UCCX 11.5 Upgrade Disaster</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">We recently attempted to upgrade UCCX 10.5 -- > 11.5. The deployment was HA, and we didn’t see much
risk. The upgrade went fairly smooth, and we hit a finesse bug which required the ECDSA COP file. While minor, it’s still not mentioned in the release notes.</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">The real shocker was 4 hours later when the system stopped accepting calls and just handed out fast
busys. Failing over to the secondary would fix the issue for a few minutes, but then fast busy.</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Our entire contact center, which is HA, was entirely down. Primary down, Secondary Down, and TAC was
unable to resolve after hours and hours. It was a total unmitigated Cisco disaster.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Rolling back fixed the problem. And then rolling forward again to 11.5 the system worked great again
– but only for 4 hours. Then endless fast busys. We rolled back and are on 10.5 working fine. But we are at a loss what could be causing this problem. Cisco TAC is in the same boat.</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">If I had to guess, that seems like more of a licensing failure, because TAC even tried replacing our
license. Anyone have a similar experience?</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thanks Greg.</span><o:p></o:p></p>
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<p><b><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#666666">Disclaimer</span></b><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#666666"><o:p></o:p></span></p>
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