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</o:shapelayout></xml><![endif]--></head><body bgcolor=white lang=PL link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Hi </span><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Abhiram,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Many thanks for pics – quite usefull.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'>If tomcat cert is signed using Internal CA with RSA and same Internal CA don’t support ECDSA what are possibilities (use external CA for ECDSA signing) ?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Where we can find cop to disable ECDSA? Are there any risks doing it? Is there rollback when ECDSA will be offered by Internal CA ?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Many thanks,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Lukasz<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Abhiram Kramadhati (akramadh)<br><b>Sent:</b> Thursday, November 17, 2016 7:00 PM<br><b>To:</b> Clifford McGlamry <cmcglamry@forsythe.com>; Anthony Holloway <avholloway+cisco-voip@gmail.com>; Heim, Dennis <Dennis.Heim@wwt.com><br><b>Cc:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] UCCX 11.5 Upgrade Disaster<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Hi all, <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'>This is from a document I created internally for the teams. Hope it clarifies few of the questions below, but feel free to let me know if there are any other questions about the certificate:<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'><img width=1137 height=576 style='width:11.8437in;height:6.0in' id="Picture_x0020_1" src="cid:image001.png@01D2411B.50B4E300"><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><u><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Customers moving from a self-signed environment to 11.0:<o:p></o:p></span></u></p><p class=MsoNormal><span lang=EN-US><img width=342 height=600 style='width:3.5625in;height:6.25in' id="Picture_x0020_2" src="cid:image002.png@01D2411B.50B4E300" alt="creen Shot 2016-10-06 at 11.23.41 AM.png"><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><u><span lang=EN-US style='font-family:"Calibri",sans-serif'>Customers moving from a CA signed environment to 11.5:<o:p></o:p></span></u></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US><img width=287 height=670 style='width:2.9895in;height:6.9791in' id="Picture_x0020_3" src="cid:image003.png@01D2411B.50B4E300" alt="creen Shot 2016-10-06 at 11.22.41 AM.png"><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-family:"Calibri",sans-serif'>This is not to be treated as a Cisco document, but more for purposes of sharing information only. Thanks. <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:black'>Regards,<o:p></o:p></span></p><div><p class=MsoNormal><span lang=EN-US style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:black'>Abhiram Kramadhati<o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=EN-US style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:black'>Technical Solutions Manager, CCBU<o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-US style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:black'>CCIE Collaboration # 40065</span><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-family:"Calibri",sans-serif;color:black'>From: </span></b><span lang=EN-US style='font-family:"Calibri",sans-serif;color:black'>cisco-voip <<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>> on behalf of Clifford McGlamry <<a href="mailto:cmcglamry@forsythe.com">cmcglamry@forsythe.com</a>><br><b>Date: </b>Thursday, 17 November 2016 at 11:17 PM<br><b>To: </b>Anthony Holloway <<a href="mailto:avholloway+cisco-voip@gmail.com">avholloway+cisco-voip@gmail.com</a>>, "Heim, Dennis" <<a href="mailto:Dennis.Heim@wwt.com">Dennis.Heim@wwt.com</a>><br><b>Cc: </b>"<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br><b>Subject: </b>Re: [cisco-voip] UCCX 11.5 Upgrade Disaster<o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p></div><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Actually, there is a patch available from TAC which removes the requirement. For some reason, they say it cannot be used on a fresh install. Bug ID is </span><span lang=EN-US style='font-size:11.0pt;font-family:"Arial",sans-serif'>CSCvb46250</span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><img border=0 width=75 height=75 style='width:.7812in;height:.7812in' id="_x0000_i1028" src="cid:image004.png@01D2411B.50B4E300" alt="id:7B753D54-D81D-480C-A472-B65436D36C6C"></span><span lang=EN-US><o:p></o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><b><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:black'>Cliff McGlamry, CCIE Collaboration #24757</span></b><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#797979'><br><b>Master Consultant</b> <br>(678) 934-0348 direct <br>(404) 969-9806 mobile <br>(678) 934-0448 fax <br></span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><a href="Mailto:cmcglamry@forsythe.com"><span style='font-size:8.5pt;font-family:"Arial",sans-serif'>cmcglamry@forsythe.com</span></a></span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#797979'> </span><o:p></o:p></p></td><td style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#797979'><br><br><b>Forsythe Technology, Inc.</b><br>400 Interstate North Parkway </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#797979'>Suite 860<br>Atlanta, GA 30339<br></span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><a href="http://www.forsythe.com"><span style='font-size:8.5pt;font-family:"Arial",sans-serif'>http://www.forsythe.com</span></a></span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#797979'> </span><o:p></o:p></p></td><td style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#797979'> </span><o:p></o:p></p></td></tr><tr><td style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#797979'> </span><o:p></o:p></p></td><td style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#797979'> </span><o:p></o:p></p></td><td style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#797979'> </span><o:p></o:p></p></td></tr><tr><td style='padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#505050'><img border=0 width=210 height=41 style='width:2.1875in;height:.427in' id="Picture_x005f_x0020_1" src="cid:image005.gif@01D2411B.50B4E300" alt="id:image002.gif@01CF4639.53D2D540"></span><o:p></o:p></p></td><td style='padding:0cm 0cm 0cm 0cm'></td><td style='padding:0cm 0cm 0cm 0cm'></td></tr></table><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma",sans-serif'> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Anthony Holloway<br><b>Sent:</b> Wednesday, November 16, 2016 2:43 PM<br><b>To:</b> Heim, Dennis<br><b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b> Re: [cisco-voip] UCCX 11.5 Upgrade Disaster</span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US> <o:p></o:p></span></p><div><p class=MsoNormal><span lang=EN-US>According to the quote I replied with: "</span><span lang=EN-US style='font-size:9.5pt'>This is required for the Live Data functionality", it would seem so.</span><span lang=EN-US><o:p></o:p></span></p><div><p class=MsoNormal><span lang=EN-US> <o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=EN-US style='font-size:9.5pt'>Also, this forum post says the same.</span><span lang=EN-US><o:p></o:p></span></p><div><p class=MsoNormal><span lang=EN-US> <o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=EN-US><a href="https://supportforums.cisco.com/discussion/13141166/uccx-115-do-you-need-both-tomcat-and-tomcat-ecdsa-certificates">https://supportforums.cisco.com/discussion/13141166/uccx-115-do-you-need-both-tomcat-and-tomcat-ecdsa-certificates</a><o:p></o:p></span></p></div></div><div><p class=MsoNormal><span lang=EN-US> <o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=EN-US>Though I have not played with 11.5 just yet.<o:p></o:p></span></p></div></div><div><p class=MsoNormal><span lang=EN-US> <o:p></o:p></span></p><div><p class=MsoNormal><span lang=EN-US>On Tue, Nov 15, 2016 at 7:06 PM, Heim, Dennis <<a href="mailto:Dennis.Heim@wwt.com" target="_blank">Dennis.Heim@wwt.com</a>> wrote:<o:p></o:p></span></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Is tomcat-ECDSA required in order to use signed certificates on the live data?</span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a name="m_6624914824074907846__MailEndCompose"><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span></a><span style='mso-bookmark:m_6624914824074907846__MailEndCompose'></span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Anthony Holloway<br><b>Sent:</b> Tuesday, November 15, 2016 4:44 PM<br><b>To:</b> Randall (Randy) Raitz <<a href="mailto:randy.raitz@readytalk.com" target="_blank">randy.raitz@readytalk.com</a>><br><b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><b>Subject:</b> Re: [cisco-voip] UCCX 11.5 Upgrade Disaster</span><span lang=EN-US><o:p></o:p></span></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US> <o:p></o:p></span></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US>It was version 11.5 which brought Tomcat to ECDSA certs and is causing those new challenges, so you wouldn't have seen the same issues as Greg.<o:p></o:p></span></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US> <o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US>"Note: When you use UCCX 11.5 and later, there is a new certificate for tomcat-ECDSA. When you use CA signed certificates, ensure that the CSR is downloaded for this certificate as shown previously and the application certificate for tomcat-ECDSA is uploaded into the tomcat-ECDSA as explained in the previous procedure. This is required for the Live Data functionality which uses Socket IO from UCCX 11.5"<o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US> <o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US>Source: <a href="http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118855-configure-uccx-00.html" target="_blank">http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118855-configure-uccx-00.html</a><o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US> <o:p></o:p></span></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US> <o:p></o:p></span></p></div></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US> <o:p></o:p></span></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US>On Tue, Nov 15, 2016 at 1:05 PM, Randall (Randy) Raitz <<a href="mailto:randy.raitz@readytalk.com" target="_blank">randy.raitz@readytalk.com</a>> wrote:<o:p></o:p></span></p><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0cm;margin-bottom:5.0pt'><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'>We didn’t have those failures, though we took call manager , IM&P, and unity connection to 11.5 and UCCX to 11.0.1 several weeks ago. I believe at the time, there was not a compatible version of UCCX to go to 11.5 with, but the 11.0.1.10000-75 was listed as a supported matrix.</span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'> </span><span lang=EN-US><o:p></o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Ayoub,Gregory<br><b>Sent:</b> Monday, November 14, 2016 12:53 PM<br><b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><b>Subject:</b> [cisco-voip] UCCX 11.5 Upgrade Disaster</span><span lang=EN-US><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US> <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>We recently attempted to upgrade UCCX 10.5 -- > 11.5. The deployment was HA, and we didn’t see much risk. The upgrade went fairly smooth, and we hit a finesse bug which required the ECDSA COP file. While minor, it’s still not mentioned in the release notes.</span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>The real shocker was 4 hours later when the system stopped accepting calls and just handed out fast busys. Failing over to the secondary would fix the issue for a few minutes, but then fast busy.</span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Our entire contact center, which is HA, was entirely down. Primary down, Secondary Down, and TAC was unable to resolve after hours and hours. It was a total unmitigated Cisco disaster.</span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Rolling back fixed the problem. And then rolling forward again to 11.5 the system worked great again – but only for 4 hours. Then endless fast busys. We rolled back and are on 10.5 working fine. But we are at a loss what could be causing this problem. Cisco TAC is in the same boat.</span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>If I had to guess, that seems like more of a licensing failure, because TAC even tried replacing our license. Anyone have a similar experience?</span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Thanks Greg.</span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><span lang=EN-US><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'> </span><span lang=EN-US><o:p></o:p></span></p></div></div></div><p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'><span lang=EN-US> <o:p></o:p></span></p><p><b><span lang=EN-US style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:#666666'>Disclaimer</span></b><span lang=EN-US><o:p></o:p></span></p><p><span lang=EN-US style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:#666666'>The information contained in this communication from the sender is confidential. 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