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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Actually, there is a patch available from TAC which removes the requirement. For some reason, they say it cannot be used on a fresh install. Bug ID is
</span><span style="font-size:11.0pt;font-family:ArialMT">CSCvb46250</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><img width="75" height="75" id="_x0000_i1026" src="cid:image001.png@01D240D0.CCA84240" alt="cid:7B753D54-D81D-480C-A472-B65436D36C6C"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:black">Cliff McGlamry, CCIE Collaboration #24757</span></b><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:#797979"><br>
<b>Master Consultant</b> <br>
(678) 934-0348 direct <br>
(404) 969-9806 mobile <br>
(678) 934-0448 fax <br>
</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><a href="Mailto:cmcglamry@forsythe.com"><span style="font-size:8.5pt;font-family:"Arial","sans-serif"">cmcglamry@forsythe.com</span></a></span><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:#797979">
</span><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:#797979"><o:p></o:p></span></p>
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<br>
<b>Forsythe Technology, Inc.</b><br>
400 Interstate North Parkway </span><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:#797979"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:#797979">Suite 860<br>
Atlanta, GA 30339<br>
</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><a href="http://www.forsythe.com"><span style="font-size:8.5pt;font-family:"Arial","sans-serif"">http://www.forsythe.com</span></a></span><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:#797979">
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Anthony Holloway<br>
<b>Sent:</b> Wednesday, November 16, 2016 2:43 PM<br>
<b>To:</b> Heim, Dennis<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] UCCX 11.5 Upgrade Disaster<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">According to the quote I replied with: "<span style="font-size:9.5pt">This is required for the Live Data functionality", it would seem so.</span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:9.5pt">Also, this forum post says the same.</span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><a href="https://supportforums.cisco.com/discussion/13141166/uccx-115-do-you-need-both-tomcat-and-tomcat-ecdsa-certificates">https://supportforums.cisco.com/discussion/13141166/uccx-115-do-you-need-both-tomcat-and-tomcat-ecdsa-certificates</a><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Though I have not played with 11.5 just yet.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Tue, Nov 15, 2016 at 7:06 PM, Heim, Dennis <<a href="mailto:Dennis.Heim@wwt.com" target="_blank">Dennis.Heim@wwt.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Is tomcat-ECDSA required in order to use signed certificates on the live data?</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a name="m_6624914824074907846__MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span></a><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Anthony Holloway<br>
<b>Sent:</b> Tuesday, November 15, 2016 4:44 PM<br>
<b>To:</b> Randall (Randy) Raitz <<a href="mailto:randy.raitz@readytalk.com" target="_blank">randy.raitz@readytalk.com</a>><br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] UCCX 11.5 Upgrade Disaster</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">It was version 11.5 which brought Tomcat to ECDSA certs and is causing those new challenges, so you wouldn't have seen the same issues as Greg.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">"Note: When you use UCCX 11.5 and later, there is a new certificate for tomcat-ECDSA. When you use CA signed certificates, ensure that the CSR is downloaded for this certificate
as shown previously and the application certificate for tomcat-ECDSA is uploaded into the tomcat-ECDSA as explained in the previous procedure. This is required for the Live Data functionality which uses Socket IO from UCCX 11.5"<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Source: <a href="http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118855-configure-uccx-00.html" target="_blank">http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118855-configure-uccx-00.html</a><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Tue, Nov 15, 2016 at 1:05 PM, Randall (Randy) Raitz <<a href="mailto:randy.raitz@readytalk.com" target="_blank">randy.raitz@readytalk.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">We didn’t have those failures, though we took call manager , IM&P, and unity connection to 11.5 and UCCX to 11.0.1
several weeks ago. I believe at the time, there was not a compatible version of UCCX to go to 11.5 with, but the 11.0.1.10000-75 was listed as a supported matrix.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Ayoub,Gregory<br>
<b>Sent:</b> Monday, November 14, 2016 12:53 PM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] UCCX 11.5 Upgrade Disaster</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">We recently attempted to upgrade UCCX 10.5 -- > 11.5. The deployment was HA, and we didn’t see much
risk. The upgrade went fairly smooth, and we hit a finesse bug which required the ECDSA COP file. While minor, it’s still not mentioned in the release notes.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">The real shocker was 4 hours later when the system stopped accepting calls and just handed out fast
busys. Failing over to the secondary would fix the issue for a few minutes, but then fast busy.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Our entire contact center, which is HA, was entirely down. Primary down, Secondary Down, and TAC
was unable to resolve after hours and hours. It was a total unmitigated Cisco disaster.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Rolling back fixed the problem. And then rolling forward again to 11.5 the system worked great again
– but only for 4 hours. Then endless fast busys. We rolled back and are on 10.5 working fine. But we are at a loss what could be causing this problem. Cisco TAC is in the same boat.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">If I had to guess, that seems like more of a licensing failure, because TAC even tried replacing
our license. Anyone have a similar experience?</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Thanks Greg.</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"> <o:p></o:p></p>
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