<div dir="ltr">If you are savvy with doing custom reports, it looks like there might be a stored procedure on UCCX 9 that you might be able to access - reference: <a href="https://supportforums.cisco.com/discussion/12309471/uccx-licenseunit-consumption">https://supportforums.cisco.com/discussion/12309471/uccx-licenseunit-consumption</a><div><br></div><div>Otherwise i think you would need to monitor the real time report during your busy period and estimate.</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Nov 29, 2016 at 9:45 AM, Ben Amick <span dir="ltr"><<a href="mailto:bamick@humanarc.com" target="_blank">bamick@humanarc.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Garamond",serif;color:#1f497d">What about on v9 with only the core CCX and Historical Reports? We don’t have CUIC, though we’re looking to get it when we upgrade<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Garamond",serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Garamond",serif;color:#3b3838">Ben Amick<u></u><u></u></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Garamond",serif;color:#3b3838">Telecom Analyst</span><span style="font-size:9.0pt;font-family:"Garamond",serif;color:#767171"><u></u><u></u></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Garamond",serif;color:#666666">Phone: <a href="tel:216-426-3535%20x1104" value="+12164263535" target="_blank">216-426-3535 x1104</a><u></u><u></u></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Garamond",serif;color:#666666">1457 East 40th Street | Cleveland, OH 44103<u></u><u></u></span></p>
<p class="MsoNormal" style="text-autospace:none"><a href="mailto:sbjelanovic@humanarc.com" target="_blank"><span style="font-size:9.0pt;font-family:"Garamond",serif">bamick@HumanArc.com</span></a><span style="font-size:9.0pt;font-family:"Garamond",serif;color:blue">
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</span><a href="http://www.humanarc.com%20" target="_blank"><span style="font-size:9.0pt;font-family:"Garamond",serif">www.humanarc.com</span></a><span style="font-size:9.0pt;font-family:"Garamond",serif;color:#666666">
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Ed Leatherman [mailto:<a href="mailto:ealeatherman@gmail.com" target="_blank">ealeatherman@gmail.com</a><wbr>]
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<b>Sent:</b> Tuesday, November 29, 2016 9:41 AM<br>
<b>To:</b> Ben Amick <bamick@HumanArc.com><br>
<b>Cc:</b> James Buchanan <<a href="mailto:james.buchanan2@gmail.com" target="_blank">james.buchanan2@gmail.com</a>>; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a></span></p><div><div class="h5"><br>
<b>Subject:</b> Re: [cisco-voip] Does CCX enforce licensing?<u></u><u></u></div></div><p></p><div><div class="h5">
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">There is a license utilization hourly report in CUIC if you are running a reasonable recent version of UCCX, which shows maximum seats used per time period. Its under the stock reports Inbound -> System<u></u><u></u></p>
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<p class="MsoNormal">On Tue, Nov 29, 2016 at 9:29 AM, Ben Amick <<a href="mailto:bamick@humanarc.com" target="_blank">bamick@humanarc.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Garamond",serif;color:#1f497d">So realistically, I’m way overlicensed in my environment then? Right now we have a 1:1 relationship between
agents and licenses for both QM and CCX, with agents working across 2 shifts. </span>
<u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Garamond",serif;color:#1f497d">Is there any report I can run to see how many concurrent users I have at peak hours?</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Garamond",serif;color:#1f497d"> </span><u></u><u></u></p>
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<b><span style="font-size:10.0pt;font-family:"Garamond",serif;color:#3b3838">Ben Amick</span></b><u></u><u></u></p>
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<span style="font-size:9.0pt;font-family:"Garamond",serif;color:#3b3838">Telecom Analyst</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Garamond",serif;color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> James Buchanan [mailto:</span><a href="mailto:james.buchanan2@gmail.com" target="_blank"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">james.buchanan2@gmail.<wbr>com</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">]
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<b>Sent:</b> Tuesday, November 29, 2016 9:27 AM<br>
<b>To:</b> Ben Amick <</span><a href="mailto:bamick@HumanArc.com" target="_blank"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">bamick@HumanArc.com</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">><br>
<b>Cc:</b> </span><a href="mailto:cisco-voip@puck.nether.net" target="_blank"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">cisco-voip@puck.nether.net</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><br>
<b>Subject:</b> Re: [cisco-voip] Does CCX enforce licensing?</span><u></u><u></u></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Hello,<u></u><u></u></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">UCCX enforces agent licenses by concurrently logged in agents. So, if you have ten licenses and ten agents or supervisors are logged in, the eleventh login will be rejected.<u></u><u></u></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Thanks,<u></u><u></u></p>
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<p class="MsoNormal">James<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">On Tue, Nov 29, 2016 at 9:24 AM, Ben Amick <<a href="mailto:bamick@humanarc.com" target="_blank">bamick@humanarc.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal"><span style="font-family:"Garamond",serif">I was curious about this, I know QM enforces licensing by not letting you toggle in users for licensing, and I know CUCM and Unity enforce
licensing though PLM, but does UCCX enforce licensing? We’re coming up quick on our license cap right now and I’m debating if I should be scrambling to get licensing or just persist in current state while we’re evaluating upgrade costs.</span><u></u><u></u></p>
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<b><span style="font-size:10.0pt;font-family:"Garamond",serif;color:#3b3838">Ben Amick</span></b><u></u><u></u></p>
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<span style="font-size:9.0pt;font-family:"Garamond",serif;color:#3b3838">Telecom Analyst</span><u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">-- <u></u><u></u></p>
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<p class="MsoNormal">Ed Leatherman<u></u><u></u></p>
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