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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Garamond",serif;color:#1F497D">Thanks Ed. I’m not savvy with custom reports, but the CLI command mentioned in that thread should do me an equitable amount of good, and if I get the spare time,
maybe throw reporting a bone. I’d rather not put the effort in if we’ll lose that effort going to v11 later on though.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Garamond",serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Garamond",serif;color:#3B3838">Ben Amick<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Garamond",serif;color:#3B3838">Telecom Analyst</span><span style="font-size:9.0pt;font-family:"Garamond",serif;color:#666666"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Garamond",serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Ed Leatherman [mailto:ealeatherman@gmail.com]
<br>
<b>Sent:</b> Tuesday, November 29, 2016 9:51 AM<br>
<b>To:</b> Ben Amick <bamick@HumanArc.com><br>
<b>Cc:</b> James Buchanan <james.buchanan2@gmail.com>; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Does CCX enforce licensing?<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">If you are savvy with doing custom reports, it looks like there might be a stored procedure on UCCX 9 that you might be able to access - reference: <a href="https://supportforums.cisco.com/discussion/12309471/uccx-licenseunit-consumption">https://supportforums.cisco.com/discussion/12309471/uccx-licenseunit-consumption</a><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Otherwise i think you would need to monitor the real time report during your busy period and estimate.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Tue, Nov 29, 2016 at 9:45 AM, Ben Amick <<a href="mailto:bamick@humanarc.com" target="_blank">bamick@humanarc.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Garamond",serif;color:#1F497D">What about on v9 with only the core CCX and Historical Reports? We don’t have CUIC, though we’re looking
to get it when we upgrade</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Garamond",serif;color:#1F497D"> </span><o:p></o:p></p>
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<b><span style="font-size:10.0pt;font-family:"Garamond",serif;color:#3B3838">Ben Amick</span></b><o:p></o:p></p>
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<span style="font-size:9.0pt;font-family:"Garamond",serif;color:#3B3838">Telecom Analyst</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Garamond",serif;color:#666666">Phone: <a href="tel:216-426-3535%20x1104" target="_blank">
216-426-3535 x1104</a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Garamond",serif;color:#666666">1457 East 40th Street | Cleveland, OH 44103</span><o:p></o:p></p>
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<a href="mailto:sbjelanovic@humanarc.com" target="_blank"><span style="font-size:9.0pt;font-family:"Garamond",serif">bamick@HumanArc.com</span></a><span style="font-size:9.0pt;font-family:"Garamond",serif;color:blue">
</span><span style="font-size:9.0pt;font-family:"Garamond",serif;color:#666666">|
</span><a href="http://cp.mcafee.com/d/avndxMscCQm7HIcEToKrKrhhpvpj73AjhOrhhpvpj7ffICQkmnTDNPPXxJ55MQsCzCZXETdAdlBoG2yrqKMSdKndASRtxIrsKrt8fCzB1BV_HYCehho7cIZuVt4QsCzBPC7DD1PzXTbnhIyyGztfBgY-F6lK1FJ4SMrLOb0VVdOXMWVKVI04jrlS6NJOUZeVLZf_pA_yHI0kh4-ndI9FCzAQsCMnWhEwdbtFkJkKpH9oQKCy0eHZ3h092g36y3UeRzrPh0vaTMFa14AroodHfGb4N-x" target="_blank"><span style="font-size:9.0pt;font-family:"Garamond",serif">www.humanarc.com</span></a><span style="font-size:9.0pt;font-family:"Garamond",serif;color:#666666">
</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><img border="0" width="349" height="54" id="m_-3987360614294746105Picture_x0020_1" src="cid:image001.png@01D24A2B.0E7B5AA0" alt="cid:image001.gif@01CEF0F8.9227CA80"></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Garamond",serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Ed Leatherman [mailto:<a href="mailto:ealeatherman@gmail.com" target="_blank">ealeatherman@gmail.com</a>]
<br>
<b>Sent:</b> Tuesday, November 29, 2016 9:41 AM<br>
<b>To:</b> Ben Amick <<a href="mailto:bamick@HumanArc.com">bamick@HumanArc.com</a>><br>
<b>Cc:</b> James Buchanan <<a href="mailto:james.buchanan2@gmail.com" target="_blank">james.buchanan2@gmail.com</a>>;
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a></span><o:p></o:p></p>
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<p class="MsoNormal"><br>
<b>Subject:</b> Re: [cisco-voip] Does CCX enforce licensing?<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">There is a license utilization hourly report in CUIC if you are running a reasonable recent version of UCCX, which shows maximum seats used per time period. Its under the stock
reports Inbound -> System<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Tue, Nov 29, 2016 at 9:29 AM, Ben Amick <<a href="mailto:bamick@humanarc.com" target="_blank">bamick@humanarc.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Garamond",serif;color:#1F497D">So realistically, I’m way overlicensed in my environment then? Right now we have a 1:1 relationship between
agents and licenses for both QM and CCX, with agents working across 2 shifts. </span>
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Garamond",serif;color:#1F497D">Is there any report I can run to see how many concurrent users I have at peak hours?</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Garamond",serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<b><span style="font-size:10.0pt;font-family:"Garamond",serif;color:#3B3838">Ben Amick</span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Garamond",serif;color:#3B3838">Telecom Analyst</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Garamond",serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> James Buchanan [mailto:</span><a href="mailto:james.buchanan2@gmail.com" target="_blank"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">james.buchanan2@gmail.com</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">]
<br>
<b>Sent:</b> Tuesday, November 29, 2016 9:27 AM<br>
<b>To:</b> Ben Amick <</span><a href="mailto:bamick@HumanArc.com" target="_blank"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">bamick@HumanArc.com</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">><br>
<b>Cc:</b> </span><a href="mailto:cisco-voip@puck.nether.net" target="_blank"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">cisco-voip@puck.nether.net</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><br>
<b>Subject:</b> Re: [cisco-voip] Does CCX enforce licensing?</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt">Hello,<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt">UCCX enforces agent licenses by concurrently logged in agents. So, if you have ten licenses and ten agents or supervisors are logged in, the eleventh login will be rejected.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt">Thanks,<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">James<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Tue, Nov 29, 2016 at 9:24 AM, Ben Amick <<a href="mailto:bamick@humanarc.com" target="_blank">bamick@humanarc.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Garamond",serif">I was curious about this, I know QM enforces licensing by not letting you toggle in users for licensing, and I know CUCM and Unity enforce
licensing though PLM, but does UCCX enforce licensing? We’re coming up quick on our license cap right now and I’m debating if I should be scrambling to get licensing or just persist in current state while we’re evaluating upgrade costs.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Garamond",serif"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<b><span style="font-size:10.0pt;font-family:"Garamond",serif;color:#3B3838">Ben Amick</span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.0pt;font-family:"Garamond",serif;color:#3B3838">Telecom Analyst</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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Confidentiality Note: This message is intended for use only by the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">--
<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Ed Leatherman<o:p></o:p></p>
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Confidentiality Note: This message is intended for use only by the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is
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<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p class="MsoNormal">Ed Leatherman<o:p></o:p></p>
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Confidentiality Note: This message is intended for use only by the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. Thank you