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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Garamond",serif;color:#1F497D">So realistically, I’m way overlicensed in my environment then? Right now we have a 1:1 relationship between agents and licenses for both QM and CCX, with agents working
across 2 shifts. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Garamond",serif;color:#1F497D">Is there any report I can run to see how many concurrent users I have at peak hours?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Garamond",serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Garamond",serif;color:#3B3838">Ben Amick<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Garamond",serif;color:#3B3838">Telecom Analyst</span><span style="font-size:9.0pt;font-family:"Garamond",serif;color:#666666"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Garamond",serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> James Buchanan [mailto:james.buchanan2@gmail.com]
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<b>Sent:</b> Tuesday, November 29, 2016 9:27 AM<br>
<b>To:</b> Ben Amick <bamick@HumanArc.com><br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Does CCX enforce licensing?<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Hello,<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">UCCX enforces agent licenses by concurrently logged in agents. So, if you have ten licenses and ten agents or supervisors are logged in, the eleventh login will be rejected.<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Thanks,<o:p></o:p></p>
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<p class="MsoNormal">James<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Tue, Nov 29, 2016 at 9:24 AM, Ben Amick <<a href="mailto:bamick@humanarc.com" target="_blank">bamick@humanarc.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Garamond",serif">I was curious about this, I know QM enforces licensing by not letting you toggle in users for licensing, and I know CUCM and Unity enforce
licensing though PLM, but does UCCX enforce licensing? We’re coming up quick on our license cap right now and I’m debating if I should be scrambling to get licensing or just persist in current state while we’re evaluating upgrade costs.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Garamond",serif"> </span><o:p></o:p></p>
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<b><span style="font-size:10.0pt;font-family:"Garamond",serif;color:#3B3838">Ben Amick</span></b><o:p></o:p></p>
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<span style="font-size:9.0pt;font-family:"Garamond",serif;color:#3B3838">Telecom Analyst</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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