<div dir="ltr">No, I've never heard of them before I just googled it to reply to this thread. Though, I'm curious about it now too.</div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Nov 30, 2016 at 4:40 PM, Ben Amick <span dir="ltr"><<a href="mailto:bamick@humanarc.com" target="_blank">bamick@humanarc.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Garamond",serif;color:#1f497d">Anthony,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Garamond",serif;color:#1f497d">Do you know the ballpark of how much that NovelVox costs? My org is still on CAD, but will likely move to finesse in the next year or so, and I know my programing
skills are lacking, so it sounds like an excellent tool, and it even looks like something I might be able to get in the hands of some of our more savvy business analysts too.<u></u><u></u></span></p>
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<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Garamond",serif;color:#3b3838">Ben Amick<u></u><u></u></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Garamond",serif;color:#3b3838">Telecom Analyst</span><span style="font-size:9.0pt;font-family:"Garamond",serif;color:#666666"><u></u><u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@<wbr>puck.nether.net</a>]
<b>On Behalf Of </b>Anthony Holloway<br>
<b>Sent:</b> Wednesday, November 30, 2016 3:52 PM<br>
<b>To:</b> Croft, Keith <<a href="mailto:Keith.Croft@wwt.com" target="_blank">Keith.Croft@wwt.com</a>><br>
<b>Cc:</b> Cisco VoIP Group <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] UCCX Finesse and Service-now integration<u></u><u></u></span></p><div><div class="h5">
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<p class="MsoNormal">Yeah, the forums have gone down in quality over the last couple of years. It's too bad, because it use to the be the place to go for help.<u></u><u></u></p>
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<p class="MsoNormal">Anyway, have you seen these guy's product for creating finesse gadgets?<u></u><u></u></p>
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<p class="MsoNormal"><a href="http://cp.mcafee.com/d/FZsSd2hJ5xWXX9EVhosdTdEEILIFzxO9EVdEEILIFzDDSjqabbXPUVVZMSyyUqejhPuZQrCO6GOIl1hdJnor6TbCOrqKMSdKndXuPbHbP_nVAttxxPHTbFITvUsMOqenDKEyCJtdmXz7axVZicHs3jq9JcTvHEEzD61RTPhOrKr01gGpYYPkfVv3tFkJkKpH9oKgGT2TQ1iPtyL0QDYu1FIQsI8L6MnWhEwdbtFkJkKpH9oQKCy09ygA0NEw5Vg-Bfd46Mgd40NYjcHunxkMq89gDV6ePBm1JYsrDqbrypOn" target="_blank">http://www.novelvox.com/</a><u></u><u></u></p>
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<p class="MsoNormal">I'm not sure if you meant seeing a ServiceNow gadget or have finesse cross launch Service Now though, so I might be off track with that suggestion.<u></u><u></u></p>
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<p class="MsoNormal">On Wed, Nov 30, 2016 at 12:48 PM, Croft, Keith <<a href="mailto:Keith.Croft@wwt.com" target="_blank">Keith.Croft@wwt.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal"><span class="m_-8300689676022718045m3368153736003381224ngsummary">My team is investigating the integration between Cisco Finesse and Service-Now.
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span class="m_-8300689676022718045m3368153736003381224ngsummary">The Service-Now Support Forums offer no insight for Cisco UCCX integration and the Cisco Community Support forums were a bust too.</span><u></u><u></u></p>
<p class="MsoNormal"><span class="m_-8300689676022718045m3368153736003381224ngsummary">What I would like to see is when our Agent accepts a call from the helpdesk queue, we would like to see a service-now screen pop with
the callers information.</span><br>
<span class="m_-8300689676022718045m3368153736003381224ngsummary">Were currently using </span>Cisco Unified CCX 10.6.1.11001-31<u></u><u></u></p>
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<p class="MsoNormal">If anyone has experience or has started a similar effort please share with us or unicast me.
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<span class="m_-8300689676022718045m3368153736003381224ngsummary">Any suggestions or information would be greatly appreciated.</span><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Best regards,</span><u></u><u></u></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Keith Croft | Collaboration Engineer</span></b><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">World Wide Technology, Inc.
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