<div dir="ltr">Yeah, the forums have gone down in quality over the last couple of years.  It's too bad, because it use to the be the place to go for help.<div><br></div><div>Anyway, have you seen these guy's product for creating finesse gadgets?</div><div><br></div><div><a href="http://www.novelvox.com/">http://www.novelvox.com/</a><br></div><div><br></div><div>I'm not sure if you meant seeing a ServiceNow gadget or have finesse cross launch Service Now though, so I might be off track with that suggestion.</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Nov 30, 2016 at 12:48 PM, Croft, Keith <span dir="ltr"><<a href="mailto:Keith.Croft@wwt.com" target="_blank">Keith.Croft@wwt.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">





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<p class="MsoNormal"><span class="m_3368153736003381224ngsummary">My team is investigating the integration between Cisco Finesse and Service-Now.
<u></u><u></u></span></p>
<p class="MsoNormal"><span class="m_3368153736003381224ngsummary">The Service-Now Support Forums offer no insight for Cisco UCCX integration and the Cisco Community Support forums were a bust too.</span><br>
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<span class="m_3368153736003381224ngsummary"><u></u><u></u></span></p>
<p class="MsoNormal"><span class="m_3368153736003381224ngsummary">What I would like to see is when our Agent accepts a call from the helpdesk queue, we would like to see a service-now screen pop with the callers information.</span><br>
<span class="m_3368153736003381224ngsummary">Were currently using </span>Cisco Unified CCX 10.6.1.11001-31<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">If anyone has experience or has started a similar effort please  share with us or unicast me.
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<span class="m_3368153736003381224ngsummary">Any suggestions or information would be greatly appreciated.<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Best regards,<u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Keith Croft | Collaboration Engineer<u></u><u></u></span></b></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">World Wide Technology, Inc.
<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
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