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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Garamond",serif;color:#1F497D">Anthony,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Garamond",serif;color:#1F497D">Do you know the ballpark of how much that NovelVox costs? My org is still on CAD, but will likely move to finesse in the next year or so, and I know my programing
skills are lacking, so it sounds like an excellent tool, and it even looks like something I might be able to get in the hands of some of our more savvy business analysts too.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Garamond",serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Garamond",serif;color:#3B3838">Ben Amick<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Garamond",serif;color:#3B3838">Telecom Analyst</span><span style="font-size:9.0pt;font-family:"Garamond",serif;color:#666666"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Garamond",serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Anthony Holloway<br>
<b>Sent:</b> Wednesday, November 30, 2016 3:52 PM<br>
<b>To:</b> Croft, Keith <Keith.Croft@wwt.com><br>
<b>Cc:</b> Cisco VoIP Group <cisco-voip@puck.nether.net><br>
<b>Subject:</b> Re: [cisco-voip] UCCX Finesse and Service-now integration<o:p></o:p></span></p>
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<p class="MsoNormal">Yeah, the forums have gone down in quality over the last couple of years. It's too bad, because it use to the be the place to go for help.<o:p></o:p></p>
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<p class="MsoNormal">Anyway, have you seen these guy's product for creating finesse gadgets?<o:p></o:p></p>
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<p class="MsoNormal"><a href="http://cp.mcafee.com/d/FZsSd2hJ5xWXX9EVhosdTdEEILIFzxO9EVdEEILIFzDDSjqabbXPUVVZMSyyUqejhPuZQrCO6GOIl1hdJnor6TbCOrqKMSdKndXuPbHbP_nVAttxxPHTbFITvUsMOqenDKEyCJtdmXz7axVZicHs3jq9JcTvHEEzD61RTPhOrKr01gGpYYPkfVv3tFkJkKpH9oKgGT2TQ1iPtyL0QDYu1FIQsI8L6MnWhEwdbtFkJkKpH9oQKCy09ygA0NEw5Vg-Bfd46Mgd40NYjcHunxkMq89gDV6ePBm1JYsrDqbrypOn">http://www.novelvox.com/</a><o:p></o:p></p>
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<p class="MsoNormal">I'm not sure if you meant seeing a ServiceNow gadget or have finesse cross launch Service Now though, so I might be off track with that suggestion.<o:p></o:p></p>
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<p class="MsoNormal">On Wed, Nov 30, 2016 at 12:48 PM, Croft, Keith <<a href="mailto:Keith.Croft@wwt.com" target="_blank">Keith.Croft@wwt.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span class="m3368153736003381224ngsummary">My team is investigating the integration between Cisco Finesse and Service-Now.
</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span class="m3368153736003381224ngsummary">The Service-Now Support Forums offer no insight for Cisco UCCX integration and the Cisco Community Support forums were a bust too.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span class="m3368153736003381224ngsummary">What I would like to see is when our Agent accepts a call from the helpdesk queue, we would like to see a service-now screen pop with
the callers information.</span><br>
<span class="m3368153736003381224ngsummary">Were currently using </span>Cisco Unified CCX 10.6.1.11001-31<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">If anyone has experience or has started a similar effort please share with us or unicast me.
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<span class="m3368153736003381224ngsummary">Any suggestions or information would be greatly appreciated.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Best regards,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Keith Croft | Collaboration Engineer</span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">World Wide Technology, Inc.
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