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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:Calibri">They were present in our partner summit recently and shared this video with the participants:
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:Calibri"><a href="https://www.youtube.com/watch?v=Qsrwn8ebX8w">https://www.youtube.com/watch?v=Qsrwn8ebX8w</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:Calibri"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:Calibri">Contact: Abhinav Soni
<a href="mailto:asoni@novelvox.com">asoni@novelvox.com</a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Calibri;color:black">Hope that helps!<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Calibri;color:black">Regards,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Calibri;color:black">Abhiram Kramadhati<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Calibri;color:black">Technical Solutions Manager, CCBU<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Calibri;color:black">CCIE Collaboration # 40065</span><span style="font-size:11.0pt;font-family:Calibri"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-family:Calibri;color:black">From: </span>
</b><span style="font-family:Calibri;color:black">cisco-voip <cisco-voip-bounces@puck.nether.net> on behalf of Anthony Holloway <avholloway+cisco-voip@gmail.com><br>
<b>Date: </b>Thursday, 1 December 2016 at 2:08 PM<br>
<b>To: </b>Ben Amick <bamick@humanarc.com><br>
<b>Cc: </b>Cisco VoIP Group <cisco-voip@puck.nether.net><br>
<b>Subject: </b>Re: [cisco-voip] UCCX Finesse and Service-now integration<o:p></o:p></span></p>
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<p class="MsoNormal">No, I've never heard of them before I just googled it to reply to this thread. Though, I'm curious about it now too.<o:p></o:p></p>
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<p class="MsoNormal">On Wed, Nov 30, 2016 at 4:40 PM, Ben Amick <<a href="mailto:bamick@humanarc.com" target="_blank">bamick@humanarc.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:Garamond;color:#1F497D">Anthony,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:Garamond;color:#1F497D">Do you know the ballpark of how much that NovelVox costs? My org is still on CAD, but will likely move to finesse
in the next year or so, and I know my programing skills are lacking, so it sounds like an excellent tool, and it even looks like something I might be able to get in the hands of some of our more savvy business analysts too.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:Garamond;color:#1F497D"> </span><o:p></o:p></p>
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<b><span style="font-size:10.0pt;font-family:Garamond;color:#3B3838">Ben Amick</span></b><o:p></o:p></p>
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<span style="font-size:9.0pt;font-family:Garamond;color:#3B3838">Telecom Analyst</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:Garamond;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:Calibri">From:</span></b><span style="font-size:11.0pt;font-family:Calibri"> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Anthony Holloway<br>
<b>Sent:</b> Wednesday, November 30, 2016 3:52 PM<br>
<b>To:</b> Croft, Keith <<a href="mailto:Keith.Croft@wwt.com" target="_blank">Keith.Croft@wwt.com</a>><br>
<b>Cc:</b> Cisco VoIP Group <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] UCCX Finesse and Service-now integration</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Yeah, the forums have gone down in quality over the last couple of years. It's too bad, because it use to the be the place to go for help.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Anyway, have you seen these guy's product for creating finesse gadgets?<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="http://cp.mcafee.com/d/FZsSd2hJ5xWXX9EVhosdTdEEILIFzxO9EVdEEILIFzDDSjqabbXPUVVZMSyyUqejhPuZQrCO6GOIl1hdJnor6TbCOrqKMSdKndXuPbHbP_nVAttxxPHTbFITvUsMOqenDKEyCJtdmXz7axVZicHs3jq9JcTvHEEzD61RTPhOrKr01gGpYYPkfVv3tFkJkKpH9oKgGT2TQ1iPtyL0QDYu1FIQsI8L6MnWhEwdbtFkJkKpH9oQKCy09ygA0NEw5Vg-Bfd46Mgd40NYjcHunxkMq89gDV6ePBm1JYsrDqbrypOn" target="_blank">http://www.novelvox.com/</a><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I'm not sure if you meant seeing a ServiceNow gadget or have finesse cross launch Service Now though, so I might be off track with that suggestion.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Wed, Nov 30, 2016 at 12:48 PM, Croft, Keith <<a href="mailto:Keith.Croft@wwt.com" target="_blank">Keith.Croft@wwt.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span class="m-8300689676022718045m3368153736003381224ngsummary">My team is investigating the integration between Cisco Finesse and Service-Now.
</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span class="m-8300689676022718045m3368153736003381224ngsummary">The Service-Now Support Forums offer no insight for Cisco UCCX integration and the Cisco Community Support forums were
a bust too.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span class="m-8300689676022718045m3368153736003381224ngsummary">What I would like to see is when our Agent accepts a call from the helpdesk queue, we would like to see a service-now
screen pop with the callers information.</span><br>
<span class="m-8300689676022718045m3368153736003381224ngsummary">Were currently using
</span>Cisco Unified CCX 10.6.1.11001-31<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">If anyone has experience or has started a similar effort please share with us or unicast me.
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<span class="m-8300689676022718045m3368153736003381224ngsummary">Any suggestions or information would be greatly appreciated.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:Calibri;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:Calibri;color:#1F497D">Best regards,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:Calibri;color:#1F497D">Keith Croft | Collaboration Engineer</span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:Calibri;color:#1F497D">World Wide Technology, Inc.
</span><o:p></o:p></p>
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_______________________________________________<br>
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