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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Our biggest issues stemmed from certificate issues. We’ve been a Call manager customer since version 1.0 when hostnames weren’t cool yet. We have slowly been rebuilding boxes
to use hostnames instead of IPs, but the uccx box was one that was still being referred to by IP address. We ended up changing the hostname and applying a valid certificate to fix some reporting errors in the Finesse client. Other than that, we were ok. Our
apps are pretty simple IVR / call queuing so we didn’t run into many issues other than needing to be onsite for the customer care folks to give them a quick rundown of Finesse.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">We haven’t had any issues (knock on wood) with Finesse itself. In fact, I am overjoyed with the idea of being able to rid our customer care machines of Java. The one area we’ve
been having issues is IP Communicator crashing unexpectedly on Windows 10, thus killing the Finesse session. TAC has been providing us with some special version of the IPCC to isolate the problem, but this is likely unrelated to the Cisco applications and
more so because of our upgrade to Windows 10.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Randy<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Ben Amick [mailto:bamick@HumanArc.com]
<br>
<b>Sent:</b> Friday, December 2, 2016 3:21 PM<br>
<b>To:</b> Randall (Randy) Raitz <randy.raitz@readytalk.com>; 'Pavan K' <pav.ccie@gmail.com>; JASON BURWELL <JASON.BURWELL@foundersfcu.com><br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] CAD vs Finesse Differences<o:p></o:p></span></p>
</div>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Garamond",serif;color:#1F497D">></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> We may or may not have read the release notes<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Sadder words have never been heard.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">That said, did you end up getting your scenarios to work properly with Finesse, or did you go through the arduous process of downgrading? That said, do you have any lessons
learned to share from the transition, other than “read the release nodes”?</span><span style="font-size:11.0pt;font-family:"Garamond",serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Garamond",serif;color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Garamond",serif;color:#3B3838">Ben Amick<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Garamond",serif;color:#3B3838">Telecom Analyst</span><span style="font-size:9.0pt;font-family:"Garamond",serif;color:#666666"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Garamond",serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Randall (Randy) Raitz<br>
<b>Sent:</b> Friday, December 02, 2016 5:13 PM<br>
<b>To:</b> 'Pavan K' <<a href="mailto:pav.ccie@gmail.com">pav.ccie@gmail.com</a>>; JASON BURWELL <<a href="mailto:JASON.BURWELL@foundersfcu.com">JASON.BURWELL@foundersfcu.com</a>><br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] CAD vs Finesse Differences<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">We may or may not have read the release notes when going from 10.5 to 11.0 and found out during that transition that CAD was gone. So it is for sure not an option once you
reach ver 11 and up.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Randy</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Pavan K<br>
<b>Sent:</b> Friday, December 2, 2016 2:54 PM<br>
<b>To:</b> JASON BURWELL <<a href="mailto:JASON.BURWELL@foundersfcu.com">JASON.BURWELL@foundersfcu.com</a>><br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] CAD vs Finesse Differences</span><o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">It will take a couple of revisions for finesse to work like CAD. Till then we are stuck with it.<o:p></o:p></p>
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<div>
<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">I have a lot of customers who have elected to wait on 10.6 for finesse to stabilize.<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">By the way I have nothing against finesse and have several customers on finesse, just not the big ones..<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">On Dec 2, 2016 3:01 PM, "JASON BURWELL" <<a href="mailto:JASON.BURWELL@foundersfcu.com">JASON.BURWELL@foundersfcu.com</a>> wrote:<o:p></o:p></p>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt">
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thanks for the additional information Anthony! What I found interesting was the wording of the introduction
in document. Is there really a decision to be made? I thought 10.6 was the end of the line for CAD?</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">“</span><span lang="EN">By learning how these differences affect your business and agent/supervisor
productivity, you will be able to make a well-informed decision about which solution is best for your business.”</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN" style="font-size:11.0pt;font-family:"Calibri",sans-serif">Jason</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">
<a href="mailto:avholloway@gmail.com" target="_blank">avholloway@gmail.com</a> [mailto:<a href="mailto:avholloway@gmail.com" target="_blank">avholloway@gmail.com</a>]
<b>On Behalf Of </b>Anthony Holloway<br>
<b>Sent:</b> Friday, December 02, 2016 3:02 PM<br>
<b>To:</b> Pavan K <<a href="mailto:pav.ccie@gmail.com" target="_blank">pav.ccie@gmail.com</a>><br>
<b>Cc:</b> JASON BURWELL <<a href="mailto:JASON.BURWELL@foundersfcu.com" target="_blank">JASON.BURWELL@foundersfcu.com</a>>; Cisco VoIP Group <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Subject:</b> Re: [cisco-voip] CAD vs Finesse Differences</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I was about to blast that document for being really old, but then I clicked it, and I now see that it was updated last month. That's encouraging. At least Spark hasn't stolen
the UCCX documentation team away from us.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">The document is still missing a few key things though.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">As one example, CAD use to show the bread crumb trail for the call, so if you wanted to know which number they dialed, queue they arrived to you from, and if they spoke to any other
agents, or were in any other CSQs, that was all in CAD by default. Finesse doesn't have this. So, you need to fake it with Enterprise Data Fields, and it's still not as good, plus you have to have some complex scripting using session variables, etc. It's
not really practical to expect us Engineers to just boiler plate that in to every Finesse greenfield.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Then, there's probably other things you need to consider too, which are not exactly a comparison of clients, but rather a list of items which need to be addressed on Finesse. For
example, if you're a Supervisor and a Reporting person, your Finesse Live Data gadgets will now show every single Agent and CSQ, instead of just those for which you supervise. You'll need to follow
<a href="http://cp.mcafee.com/d/k-Kr3xEgdEIfn7nud7dTPtPqadPhOqemnAS7PqadPhOqemnCkrCQkkrLfCzAsepdEEEEI3zhOUeodyeQH3y3sj7DDwFSHs4fzhSPvbCTqJMg-d7rdYKrd7ara2b3P_nVyX2aoUtRXBQSjhOZMVxd6WpEVVqWtAklrTjVkffGhBrwqrhdI6XCXCM0lFkJnBYJDMNKCkrmmH6u8lJjbdQDlnUBXlffQxmePBm6dMAXbQ2ZGMDJFBXv2vNb-7Hh-BchhuujpbP-Ne5p-nrJofbTLMedWp9RffGoQI2y8DOVIQsI3AjobZ8Qg6BKQGmGncRAIqnjh0920sq83d3h0bOxZauq80WjHLN-5LEropdP0sJqybbzTu_" target="_blank">
this reference</a> to have that corrected.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Fri, Dec 2, 2016 at 8:55 AM, Pavan K <<a href="mailto:pav.ccie@gmail.com" target="_blank">pav.ccie@gmail.com</a>> wrote:<o:p></o:p></p>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt">
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="http://cp.mcafee.com/d/5fHCNAi3zqb3RNRTzhPtYTsSyzsQsCzBBVdxYSyzsQsCzBBVB6VJ556XPVEV73Cjqaaab0UQsK3C3ozJaMUwT4NVVUatGT13UQtITOVJSHs4fzhSPvbCPhOCOwyMY_R-oKMyCe7tuVtdAQsLseojhKCqeumKDp55mZQ-l3PWApmU6CQPr1KVKVI05qlblVvbpYcrFyQqEdSDjblffSvNQ_bdQDlnUBXlffQxmePBm6eOxZavxwDavBRJm-9uOa9ssPtVVDwsrQOjGuvkNFo54hfBPpEVo78CMnWhEwdbtFkJkKpH9oQKCy0i40UQg6q6y0nB3WkYQg1QDnvzYbvgSMOr1l9V" target="_blank">http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/finesse/white-paper-c11-730883.html</a><o:p></o:p></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Dec 2, 2016 8:47 AM, "JASON BURWELL" <<a href="mailto:JASON.BURWELL@foundersfcu.com" target="_blank">JASON.BURWELL@foundersfcu.com</a>> wrote:<o:p></o:p></p>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt">
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<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Is there a summary or matrix that shows the feature differences between CAD and Finesse that would be on UCCX 10.6x? I have seen threads mentioning some feature deficiencies with
earlier versions of Finesse but would like to know the overall differences on current versions. Thanks, Jason<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
</div>
</div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><br>
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<a href="http://cp.mcafee.com/d/k-Kr4x8SyMZsttUQsTvdTdEETd79EVpujovdEETd79EVpuphKrhhhKY-qehMVASyyyyMed7bwVwS8XiIe8dNcuuu2DqJMg-d7rdYKrtGT13UQtITOVIQsFIE8IffZvCbI8FzxTnKnjpd7bT3C4QrFCzDBHFShhlLtfBgY-F6lK1FJASMrKrKr9PCJhbcmrIlU6A_zMdMjlS67OFek7qVqlblbCqOmdWp9RffGoQI2y8DOVIQsI3AjobZ8Qg6BKQGmGncRAIqnjh0920sq83d3h0bOxZauq80WjHLN-5LEropdXB1tMhy8" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p>
</blockquote>
</div>
</div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><br>
_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="http://cp.mcafee.com/d/5fHCN0pdEIfn7nud7dTPtPqadPhOqemnAS7PqadPhOqemnCkrCQkkrLfCzAsepdEEEEI3zhOUeodyeQH3y3sj7DDwFSHs4fzhSPvbCTqJMg-d7rdYKrd7ara2b3P_nVyX2aoUtRXBQSjhOZMVxd6WpEVVqWtAklrTjVkffGhBrwqrodI6XCXCOsVHkiP5CX5u1FfUY3s4RtxxYGjB1SKmBiRiVCIBzuCitjPWCdb0Ey9YKrd7b0V4S2_id41FrJaBGBPdpb6BQQg2gw76y0PgQg2YEviDCy0eAWXYvxrW6S6jvNLXkWkE4qjT" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p>
</blockquote>
</div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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</blockquote>
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<p><b><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#666666">Disclaimer</span></b><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#666666"><o:p></o:p></span></p>
<p><span style="font-size:8.0pt;font-family:"Verdana",sans-serif;color:#666666">The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not
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Confidentiality Note: This message is intended for use only by the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is
not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received
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<br /><br /><p style="font-family: Verdana; font-size:10pt; color:#666666;"><b>Disclaimer</b></p><p style="font-family: Verdana; font-size:8pt; color:#666666;">The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be unlawful.<br /><br />This email has been scanned for viruses and malware, and may have been automatically archived.</p></body></html>