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<div>It also tends to stop progress on system wide improvements. :(<br>
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Sent from my iPhone</div>
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On Dec 28, 2016, at 12:07 PM, Ryan Huff <<a href="mailto:ryanhuff@outlook.com">ryanhuff@outlook.com</a>> wrote:<br>
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<div>While that may be; that is where unmanageable environments and solutions come from ;).<br>
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-R</div>
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On Dec 28, 2016, at 10:56 AM, Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>> wrote:<br>
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<div id="AppleMailSignature">I think you've hit the nail I the head Ryan. Although I tend to refer to them as 'workflow' issues :)</div>
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<div id="AppleMailSignature">While I agree in principle that it is not technology's responsibility to resolve these issues, we're entrusted by our clients to 'make things work'. And we find ourselves having to come up with custom solutions to resolve them.
For a while, I tried the 'if it's not easily reproducible (for other clients) or scalable or manageable, shoulder be doing it at all?' approach, but it seems to not have had the impact lately. </div>
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<div id="AppleMailSignature">It doesn't help that out department has been traditionally seen as a technology solution provider, not a business solution provider (although that's changing!) so it's difficult to approach clients with the premise that maybe it's
because the staff are not pleased with the proposed solution and that's why it's not working. Perhaps a partnership with HR might be the right approach? Who knows. </div>
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<div id="AppleMailSignature">And don't get me started with documentation issues. I'd say 95% of our trouble tickets after hours are due to incorrectly followed documentation. Including the troubleshooting and checking your steps. </div>
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<div id="AppleMailSignature">*sigh*<br>
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Sent from my iPhone</div>
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On Dec 27, 2016, at 3:18 PM, Ryan Huff <<a href="mailto:ryanhuff@outlook.com">ryanhuff@outlook.com</a>> wrote:<br>
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<div>IMO; this is a human/HR problem and isn't something UCCX is suited to solve.<br>
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<div id="AppleMailSignature">-R</div>
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On Dec 27, 2016, at 3:07 PM, Ben Amick <<a href="mailto:bamick@HumanArc.com">bamick@HumanArc.com</a>> wrote:<br>
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<p class="MsoNormal"><span style="font-family:"Garamond",serif">So I received a request from some of my supervisors – they’re irritated that they constantly have to police users when they go over on time for breaks, lunches, etc. I’m looking for a way to have
it so that after 15 minutes, CAD will alert either the user or the supervisor that X should be back from break, but they aren’t, so on and so forth, or even just shove them back into ready status after a timer expires (like the work timer, but for a not-ready
status). I tried creating this, but the only method I could find was the a command that while accomplished the goal, it also seems to accomplish the function of “lock CAD up for the entire duration and make it able to do absolutely nothing”
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Garamond",serif">Anyone have any ideas?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Garamond",serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Garamond",serif;color:#3B3838">Ben Amick<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Garamond",serif;color:#3B3838">Telecom Analyst</span><span style="font-size:9.0pt;font-family:"Garamond",serif;color:#666666"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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