<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=utf-8"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--></head><body lang=EN-CA link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Thanks Ray. Some very good examples and some great assistance. Thank you.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Ray Maslanka [mailto:ray.maslanka@gmail.com] <br><b>Sent:</b> December 31, 2016 12:35 PM<br><b>To:</b> Terry Oakley <Terry.Oakley@rdc.ab.ca><br><b>Cc:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> Re: [cisco-voip] UCCX script question<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><div><div><div><div><div><p class=MsoNormal style='margin-bottom:12.0pt'>Terry,<o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'>You can find good examples of scripts that will help you with this in Cisco's script repository. You can download what I believe is the latest here: <a href="http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip">http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip</a><o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'>Check out the BaseLinePrompt.aef script as an example of a way to allow users the ability to record prompts via a TUI. You can give users the ability to record and / or rerecord a prompt that's referenced in your script over the phone as necessary (i.e. "email is down" vs. "internet is down", etc.) without a UCCX administrator's assistance.<o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'>Then you can use the logic found in the sample emergency.aef and emergencyCheck.aef scripts to allow the same TUI user to indicate that that newly recorded "emergency" prompt should be played, rather than your normal "all services are working" prompt.<o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'>Hope that helps.<o:p></o:p></p></div><p class=MsoNormal>Ray Maslanka<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>On Sat, Dec 31, 2016 at 12:19 AM, Terry Oakley <<a href="mailto:Terry.Oakley@rdc.ab.ca" target="_blank">Terry.Oakley@rdc.ab.ca</a>> wrote:<o:p></o:p></p><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-right:0cm'><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Does anyone have an example of a UCCX script that has the ability for a call centre or service desk to change a prompt?<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>An example would be based on our ServiceDesk wanting to change the welcome prompt to inform the caller that ‘all services are working’ to ‘email is down’ etc. I was hoping that someone would have an example of a script that would allow the call centre staff to change the script without having to load prompts or edit the script. <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Terry<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='color:#1F497D'>Terry Oakley</span></b><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;color:#1F497D'>Telecommunications Coordinator </span><b><span style='font-size:10.0pt;color:#33CC33'>| </span></b><span style='font-size:10.0pt;color:#1F497D'>Information Technology Services</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:10.0pt;color:#1F497D'>Red Deer College </span></b><b><span style='font-size:10.0pt;color:#33CC33'>|</span></b><span style='font-size:10.0pt;color:#1F497D'>100 College Blvd. </span><b><span style='font-size:10.0pt;color:#33CC33'>|</span></b><span style='font-size:10.0pt;color:#33CC33'> </span><span style='font-size:10.0pt;color:#1F497D'>Box 5005 </span><b><span style='font-size:10.0pt;color:#33CC33'>| </span></b><span style='font-size:10.0pt;color:#1F497D'>Red Deer<b> </b></span><b><span style='font-size:10.0pt;color:#33CC33'>|</span></b><span style='font-size:10.0pt;color:#33CC33'> </span><span style='font-size:10.0pt;color:#1F497D'>Alberta </span><b><span style='font-size:10.0pt;color:#33CC33'>| </span></b><span style='font-size:10.0pt;color:#1F497D'>T4N 5H5</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;color:#1F497D'>work (403) 342-<b>3521 </b></span><b><span style='font-size:10.0pt;color:#33CC33'>| </span></b><b><span style='font-size:10.0pt;color:#1F497D'> </span></b><span style='font-size:10.0pt;color:#1F497D'>FAX <a href="tel:(403)%20343-4034" target="_blank">(403) 343-4034</a></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div></div><p class=MsoNormal style='margin-bottom:12.0pt'><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p></blockquote></div><p class=MsoNormal><o:p> </o:p></p></div></div></body></html>