<div dir="ltr">It uploads the WAV file as a prompt so it should be persistent across reboots/upgrades.</div><div class="gmail_extra"><br><div class="gmail_quote">On Sun, Jan 1, 2017 at 10:44 PM, Andrew Grech <span dir="ltr"><<a href="mailto:agrech88@gmail.com" target="_blank">agrech88@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><p dir="ltr">Been awhile since I checked, but I have a feeling the directory where that example emergency script stores it's file is not persistent on reboot/upgrade</p><div class="HOEnZb"><div class="h5">
<br><div class="gmail_quote"><div dir="ltr">On Mon, 2 Jan 2017, 1:42 PM Terry Oakley <<a href="mailto:Terry.Oakley@rdc.ab.ca" target="_blank">Terry.Oakley@rdc.ab.ca</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div lang="EN-CA" link="blue" vlink="purple" class="m_-9105020542056677598gmail_msg"><div class="m_-9105020542056677598m_-6931846425566020108WordSection1 m_-9105020542056677598gmail_msg"><p class="MsoNormal m_-9105020542056677598gmail_msg"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d" class="m_-9105020542056677598gmail_msg">Thanks Ray. Some very good examples and some great assistance. Thank you.<u class="m_-9105020542056677598gmail_msg"></u><u class="m_-9105020542056677598gmail_msg"></u></span></p><p class="MsoNormal m_-9105020542056677598gmail_msg"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d" class="m_-9105020542056677598gmail_msg"><u class="m_-9105020542056677598gmail_msg"></u> <u class="m_-9105020542056677598gmail_msg"></u></span></p><p class="MsoNormal m_-9105020542056677598gmail_msg"><b class="m_-9105020542056677598gmail_msg"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif" class="m_-9105020542056677598gmail_msg">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif" class="m_-9105020542056677598gmail_msg"> Ray Maslanka [mailto:<a href="mailto:ray.maslanka@gmail.com" class="m_-9105020542056677598gmail_msg" target="_blank">ray.maslanka@gmail.com</a><wbr>] <br class="m_-9105020542056677598gmail_msg"><b class="m_-9105020542056677598gmail_msg">Sent:</b> December 31, 2016 12:35 PM<br class="m_-9105020542056677598gmail_msg"><b class="m_-9105020542056677598gmail_msg">To:</b> Terry Oakley <<a href="mailto:Terry.Oakley@rdc.ab.ca" class="m_-9105020542056677598gmail_msg" target="_blank">Terry.Oakley@rdc.ab.ca</a>><br class="m_-9105020542056677598gmail_msg"><b class="m_-9105020542056677598gmail_msg">Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" class="m_-9105020542056677598gmail_msg" target="_blank">cisco-voip@puck.nether.net</a><br class="m_-9105020542056677598gmail_msg"><b class="m_-9105020542056677598gmail_msg">Subject:</b> Re: [cisco-voip] UCCX script question<u class="m_-9105020542056677598gmail_msg"></u><u class="m_-9105020542056677598gmail_msg"></u></span></p></div></div><div lang="EN-CA" link="blue" vlink="purple" class="m_-9105020542056677598gmail_msg"><div class="m_-9105020542056677598m_-6931846425566020108WordSection1 m_-9105020542056677598gmail_msg"><p class="MsoNormal m_-9105020542056677598gmail_msg"><u class="m_-9105020542056677598gmail_msg"></u> <u class="m_-9105020542056677598gmail_msg"></u></p><div class="m_-9105020542056677598gmail_msg"><div class="m_-9105020542056677598gmail_msg"><div class="m_-9105020542056677598gmail_msg"><div class="m_-9105020542056677598gmail_msg"><div class="m_-9105020542056677598gmail_msg"><div class="m_-9105020542056677598gmail_msg"><p class="MsoNormal m_-9105020542056677598gmail_msg" style="margin-bottom:12.0pt">Terry,<u class="m_-9105020542056677598gmail_msg"></u><u class="m_-9105020542056677598gmail_msg"></u></p></div><p class="MsoNormal m_-9105020542056677598gmail_msg" style="margin-bottom:12.0pt">You can find good examples of scripts that will help you with this in Cisco's script repository. You can download what I believe is the latest here: <a href="http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip" class="m_-9105020542056677598gmail_msg" target="_blank">http://www.cisco.com/c/dam/en/<wbr>us/td/docs/voice_ip_comm/cust_<wbr>contact/contact_center/crs/<wbr>express_9_02/design/guide/<wbr>script_repository_902.zip</a><u class="m_-9105020542056677598gmail_msg"></u><u class="m_-9105020542056677598gmail_msg"></u></p></div><p class="MsoNormal m_-9105020542056677598gmail_msg" style="margin-bottom:12.0pt">Check out the BaseLinePrompt.aef script as an example of a way to allow users the ability to record prompts via a TUI. You can give users the ability to record and / or rerecord a prompt that's referenced in your script over the phone as necessary (i.e. "email is down" vs. "internet is down", etc.) without a UCCX administrator's assistance.<u class="m_-9105020542056677598gmail_msg"></u><u class="m_-9105020542056677598gmail_msg"></u></p></div><p class="MsoNormal m_-9105020542056677598gmail_msg" style="margin-bottom:12.0pt">Then you can use the logic found in the sample emergency.aef and emergencyCheck.aef scripts to allow the same TUI user to indicate that that newly recorded "emergency" prompt should be played, rather than your normal "all services are working" prompt.<u class="m_-9105020542056677598gmail_msg"></u><u class="m_-9105020542056677598gmail_msg"></u></p></div><p class="MsoNormal m_-9105020542056677598gmail_msg" style="margin-bottom:12.0pt">Hope that helps.<u class="m_-9105020542056677598gmail_msg"></u><u class="m_-9105020542056677598gmail_msg"></u></p></div><p class="MsoNormal m_-9105020542056677598gmail_msg">Ray Maslanka<u class="m_-9105020542056677598gmail_msg"></u><u class="m_-9105020542056677598gmail_msg"></u></p></div><div class="m_-9105020542056677598gmail_msg"><p class="MsoNormal m_-9105020542056677598gmail_msg"><u class="m_-9105020542056677598gmail_msg"></u> <u class="m_-9105020542056677598gmail_msg"></u></p><div class="m_-9105020542056677598gmail_msg"><p class="MsoNormal m_-9105020542056677598gmail_msg">On Sat, Dec 31, 2016 at 12:19 AM, Terry Oakley <<a href="mailto:Terry.Oakley@rdc.ab.ca" class="m_-9105020542056677598gmail_msg" target="_blank">Terry.Oakley@rdc.ab.ca</a>> wrote:<u class="m_-9105020542056677598gmail_msg"></u><u class="m_-9105020542056677598gmail_msg"></u></p><blockquote style="border:none;border-left:solid #cccccc 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-right:0cm" class="m_-9105020542056677598gmail_msg"><div class="m_-9105020542056677598gmail_msg"><div class="m_-9105020542056677598gmail_msg"><p class="MsoNormal m_-9105020542056677598gmail_msg">Does anyone have an example of a UCCX script that has the ability for a call centre or service desk to change a prompt?<u class="m_-9105020542056677598gmail_msg"></u><u class="m_-9105020542056677598gmail_msg"></u></p><p class="MsoNormal m_-9105020542056677598gmail_msg"> <u class="m_-9105020542056677598gmail_msg"></u><u class="m_-9105020542056677598gmail_msg"></u></p><p class="MsoNormal m_-9105020542056677598gmail_msg">An example would be based on our ServiceDesk wanting to change the welcome prompt to inform the caller that ‘all services are working’ to ‘email is down’ etc. I was hoping that someone would have an example of a script that would allow the call centre staff to change the script without having to load prompts or edit the script. <u class="m_-9105020542056677598gmail_msg"></u><u class="m_-9105020542056677598gmail_msg"></u></p><p class="MsoNormal m_-9105020542056677598gmail_msg"> <u class="m_-9105020542056677598gmail_msg"></u><u class="m_-9105020542056677598gmail_msg"></u></p><p class="MsoNormal m_-9105020542056677598gmail_msg">Thanks<u class="m_-9105020542056677598gmail_msg"></u><u class="m_-9105020542056677598gmail_msg"></u></p><p class="MsoNormal m_-9105020542056677598gmail_msg"> <u class="m_-9105020542056677598gmail_msg"></u><u class="m_-9105020542056677598gmail_msg"></u></p><p class="MsoNormal m_-9105020542056677598gmail_msg">Terry<u class="m_-9105020542056677598gmail_msg"></u><u class="m_-9105020542056677598gmail_msg"></u></p><p class="MsoNormal m_-9105020542056677598gmail_msg"> <u class="m_-9105020542056677598gmail_msg"></u><u class="m_-9105020542056677598gmail_msg"></u></p><p class="MsoNormal m_-9105020542056677598gmail_msg"><b class="m_-9105020542056677598gmail_msg"><span style="color:#1f497d" class="m_-9105020542056677598gmail_msg">Terry Oakley</span></b><u class="m_-9105020542056677598gmail_msg"></u><u class="m_-9105020542056677598gmail_msg"></u></p><p class="MsoNormal 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