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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal>Anyone had problems with EM ?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><ul style='margin-top:0cm' type=disc><li class=MsoListParagraph style='margin-left:0cm;mso-list:l0 level1 lfo1'>Last week all phone users could not log into their phones / the Call centre users could not log into their queues.<o:p></o:p></li><li class=MsoListParagraph style='margin-left:0cm;mso-list:l0 level1 lfo1'>Error message: “Host not found”<o:p></o:p></li><li class=MsoListParagraph style='margin-left:0cm;mso-list:l0 level1 lfo1'>checked EM feature was installed and service running and confirmed all ok.<o:p></o:p></li><li class=MsoListParagraph style='margin-left:0cm;mso-list:l0 level1 lfo1'>checked Tomcat service running<o:p></o:p></li><li class=MsoListParagraph style='margin-left:0cm;mso-list:l0 level1 lfo1'>Selected “updated subscriptions” and after 15 minutes of updating ( there are 1200 users ) all started working again.<o:p></o:p></li></ul><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Anyone experienced this ?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-AU'>Regards<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;mso-fareast-language:EN-AU'><o:p> </o:p></span></p><p class=MsoNormal style='text-autospace:none'><b><i><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:navy;mso-fareast-language:EN-AU'> Gary Bates<o:p></o:p></span></i></b></p><p class=MsoNormal style='text-autospace:none'><b><i><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:navy;mso-fareast-language:EN-AU'> CCIE #53842 <o:p></o:p></span></i></b></p><p class=MsoNormal style='text-autospace:none'><b><i><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:navy;mso-fareast-language:EN-AU'><o:p> </o:p></span></i></b></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>