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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:Calibri">Hi Anthony,
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:Calibri"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:Calibri">This is the one: CSCvc72933<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:Calibri"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Calibri;color:black">Regards,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Calibri;color:black">Abhiram Kramadhati<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Calibri;color:black">Technical Solutions Manager, CCBU<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:Calibri;color:black">CCIE Collaboration # 40065</span><span style="font-size:11.0pt;font-family:Calibri"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-family:Calibri;color:black">From: </span>
</b><span style="font-family:Calibri;color:black">cisco-voip <cisco-voip-bounces@puck.nether.net> on behalf of Anthony Holloway <avholloway+cisco-voip@gmail.com><br>
<b>Date: </b>Thursday, 19 January 2017 at 12:36 AM<br>
<b>To: </b>"Ayoub, Gregory" <gea@ufl.edu>, "cisco-voip@puck.nether.net" <cisco-voip@puck.nether.net><br>
<b>Subject: </b>Re: [cisco-voip] UCCX 11.5 Upgrade Disaster -- SOLVED<o:p></o:p></span></p>
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<p class="MsoNormal">Thanks for the follow up and good job guessing the root cause.
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What's the bug ID?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Wed, Jan 18, 2017 at 6:32 AM Ayoub,Gregory <<a href="mailto:gea@ufl.edu">gea@ufl.edu</a>> wrote:<o:p></o:p></p>
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<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span class="gmailmsg"><span style="font-size:11.0pt;font-family:Calibri;color:#1F497D">Just in case anyone is curious, the cause of our 11.5 IPCC failure was finally solved by Cisco
TAC. </span></span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span class="gmailmsg"><span style="font-size:11.0pt;font-family:Calibri;color:#1F497D"> </span></span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span class="gmailmsg"><span style="font-size:11.0pt;font-family:Calibri;color:#1F497D">The license file issued to us after the upgrade did not contain proper licensing for outbound
dialing. Because there was no outbound licensing, and because</span></span><span style="font-size:11.0pt;font-family:Calibri;color:#1F497D"><br>
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<span class="gmailmsg">the campaign was carried forward by the upgrade from 10.6, it was still able to run even though it appeared as if the outbound campaign was not installed (you have to have outbound license to even see the outbound campaign menu). When
the outbound campaign</span><br>
<br>
<span class="gmailmsg">kicked off, this caused a lock on all of the inbound CTI ports which resulted in the busy signals. Because of the severity of this failure scenario, a bug ID was created to track resolution so the outbound campaign will check for proper
licensing before</span><br>
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<span class="gmailmsg">starting.</span></span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span class="gmailmsg"><span style="font-size:11.0pt;font-family:Calibri;color:#1F497D"> </span></span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span class="gmailmsg"><span style="font-size:11.0pt;font-family:Calibri;color:#1F497D">The bright side was that my guess as to the source of the failure was correct :-)</span></span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span class="gmailmsg"><span style="font-size:11.0pt;font-family:Calibri;color:#1F497D"> </span></span><o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span class="gmailmsg"><b><span style="font-size:10.0pt;font-family:Tahoma">From:</span></b></span><span class="gmailmsg"><span style="font-size:10.0pt;font-family:Tahoma"> Ayoub,Gregory</span></span><span style="font-size:10.0pt;font-family:Tahoma"><br>
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<span class="gmailmsg"><b>Sent:</b> Monday, November 14, 2016 2:53 PM</span><br>
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<br>
<span class="gmailmsg"><b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">
cisco-voip@puck.nether.net</a></span><br>
<br>
<br>
<span class="gmailmsg"><b>Subject:</b> UCCX 11.5 Upgrade Disaster</span></span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span class="gmailmsg"><span style="font-size:11.0pt;font-family:Calibri;color:#1F497D">We recently attempted to upgrade UCCX 10.5 -- > 11.5. The deployment was HA, and we didn’t
see much risk. The upgrade went fairly smooth, and we hit a finesse</span></span><span style="font-size:11.0pt;font-family:Calibri;color:#1F497D"><br>
<br>
<span class="gmailmsg">bug which required the ECDSA COP file. While minor, it’s still not mentioned in the release notes.</span></span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span class="gmailmsg"><span style="font-size:11.0pt;font-family:Calibri;color:#1F497D"> </span></span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span class="gmailmsg"><span style="font-size:11.0pt;font-family:Calibri;color:#1F497D">The real shocker was 4 hours later when the system stopped accepting calls and just handed
out fast busys. Failing over to the secondary would fix the issue</span></span><span style="font-size:11.0pt;font-family:Calibri;color:#1F497D"><br>
<br>
<span class="gmailmsg">for a few minutes, but then fast busy.</span></span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span class="gmailmsg"><span style="font-size:11.0pt;font-family:Calibri;color:#1F497D"> </span></span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span class="gmailmsg"><span style="font-size:11.0pt;font-family:Calibri;color:#1F497D">Our entire contact center, which is HA, was entirely down. Primary down, Secondary Down,
and TAC was unable to resolve after hours and hours. It was a total</span></span><span style="font-size:11.0pt;font-family:Calibri;color:#1F497D"><br>
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<span class="gmailmsg">unmitigated Cisco disaster.</span></span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span class="gmailmsg"><span style="font-size:11.0pt;font-family:Calibri;color:#1F497D"> </span></span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span class="gmailmsg"><span style="font-size:11.0pt;font-family:Calibri;color:#1F497D">Rolling back fixed the problem. And then rolling forward again to 11.5 the system worked
great again – but only for 4 hours. Then endless fast busys. We</span></span><span style="font-size:11.0pt;font-family:Calibri;color:#1F497D"><br>
<br>
<span class="gmailmsg">rolled back and are on 10.5 working fine. But we are at a loss what could be causing this problem. Cisco TAC is in the same boat.</span></span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span class="gmailmsg"><span style="font-size:11.0pt;font-family:Calibri;color:#1F497D"> </span></span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span class="gmailmsg"><span style="font-size:11.0pt;font-family:Calibri;color:#1F497D">If I had to guess, that seems like more of a licensing failure, because TAC even tried replacing
our license. Anyone have a similar experience?</span></span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span class="gmailmsg"><span style="font-size:11.0pt;font-family:Calibri;color:#1F497D"> </span></span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span class="gmailmsg"><span style="font-size:11.0pt;font-family:Calibri;color:#1F497D">Thanks Greg.</span></span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span class="gmailmsg"><span style="font-size:11.0pt;font-family:Calibri;color:#1F497D"> </span></span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span class="gmailmsg"><span style="font-size:11.0pt;font-family:Calibri;color:#1F497D"> </span></span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span class="gmailmsg"><span style="font-size:11.0pt;font-family:Calibri;color:#1F497D"> </span></span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span class="gmailmsg"><span style="font-size:11.0pt;font-family:Calibri;color:#1F497D"> </span></span><o:p></o:p></p>
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