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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Just in case anyone is curious, the cause of our 11.5 IPCC failure was finally solved by Cisco TAC.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">The license file issued to us after the upgrade did not contain proper licensing for outbound dialing. Because there was no outbound licensing, and because
the campaign was carried forward by the upgrade from 10.6, it was still able to run even though it appeared as if the outbound campaign was not installed (you have to have outbound license to even see the outbound campaign menu). When the outbound campaign
kicked off, this caused a lock on all of the inbound CTI ports which resulted in the busy signals. Because of the severity of this failure scenario, a bug ID was created to track resolution so the outbound campaign will check for proper licensing before
starting.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">The bright side was that my guess as to the source of the failure was correct :-)<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Ayoub,Gregory
<br>
<b>Sent:</b> Monday, November 14, 2016 2:53 PM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> UCCX 11.5 Upgrade Disaster<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">We recently attempted to upgrade UCCX 10.5 -- > 11.5. The deployment was HA, and we didn’t see much risk. The upgrade went fairly smooth, and we hit a finesse
bug which required the ECDSA COP file. While minor, it’s still not mentioned in the release notes.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">The real shocker was 4 hours later when the system stopped accepting calls and just handed out fast busys. Failing over to the secondary would fix the issue
for a few minutes, but then fast busy.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Our entire contact center, which is HA, was entirely down. Primary down, Secondary Down, and TAC was unable to resolve after hours and hours. It was a total
unmitigated Cisco disaster.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Rolling back fixed the problem. And then rolling forward again to 11.5 the system worked great again – but only for 4 hours. Then endless fast busys. We
rolled back and are on 10.5 working fine. But we are at a loss what could be causing this problem. Cisco TAC is in the same boat.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">If I had to guess, that seems like more of a licensing failure, because TAC even tried replacing our license. Anyone have a similar experience?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Thanks Greg.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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