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<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:#1F497D">I have this from a prior document our partner sent us. Please note that some of these do still require additional investment, such as outbound IVR and WFO, among others.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt">Cisco Unified Contact Center Express 11 Feature Availability with CUCM 11<o:p></o:p></span></b></p>
<table class="MsoNormalTable" border="0" cellpadding="0" summary="Specifications at a Glance">
<thead>
<tr>
<td width="285" style="width:213.75pt;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%"><b>Feature</b><b><span style="font-size:11.0pt;line-height:105%"><o:p></o:p></span></b></p>
</td>
<td width="123" style="width:92.4pt;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%"><b>Premium<o:p></o:p></b></p>
</td>
<td width="61" style="width:46.05pt;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" align="center" style="text-align:center;line-height:105%"><b>Enhanced<o:p></o:p></b></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" align="center" style="text-align:center;line-height:105%"><b>Standard<o:p></o:p></b></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" align="center" style="text-align:center;line-height:105%"><b>Optional<o:p></o:p></b></p>
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</thead>
<tbody>
<tr>
<td width="285" style="width:213.75pt;background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Inbound voice<o:p></o:p></p>
</td>
<td width="123" style="width:92.4pt;background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Yes<o:p></o:p></p>
</td>
<td width="61" style="width:46.05pt;background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Yes<o:p></o:p></p>
</td>
<td style="background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Yes<o:p></o:p></p>
</td>
<td style="background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">No<o:p></o:p></p>
</td>
</tr>
<tr>
<td width="285" style="width:213.75pt;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Blended Preview Outbound Dialer<o:p></o:p></p>
</td>
<td width="123" style="width:92.4pt;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Yes<o:p></o:p></p>
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<td width="61" style="width:46.05pt;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">No<o:p></o:p></p>
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<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">No<o:p></o:p></p>
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<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">No<o:p></o:p></p>
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</tr>
<tr>
<td width="285" style="width:213.75pt;background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Predictive and Progressive Outbound Dialer<o:p></o:p></p>
</td>
<td width="123" style="width:92.4pt;background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Yes with Finesse<o:p></o:p></p>
</td>
<td width="61" style="width:46.05pt;background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">No<o:p></o:p></p>
</td>
<td style="background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">No<o:p></o:p></p>
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<td style="background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Yes<o:p></o:p></p>
</td>
</tr>
<tr>
<td width="285" style="width:213.75pt;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Outbound IVR<o:p></o:p></p>
</td>
<td width="123" style="width:92.4pt;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Yes<o:p></o:p></p>
</td>
<td width="61" style="width:46.05pt;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">No<o:p></o:p></p>
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<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">No<o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Yes<o:p></o:p></p>
</td>
</tr>
<tr>
<td width="285" style="width:213.75pt;background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Agent E-Mail<o:p></o:p></p>
</td>
<td width="123" style="width:92.4pt;background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Yes<o:p></o:p></p>
</td>
<td width="61" style="width:46.05pt;background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">No<o:p></o:p></p>
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<td style="background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">No<o:p></o:p></p>
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<td style="background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">No<o:p></o:p></p>
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<td width="285" style="width:213.75pt;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Web Chat<o:p></o:p></p>
</td>
<td width="123" style="width:92.4pt;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Yes<o:p></o:p></p>
</td>
<td width="61" style="width:46.05pt;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">No<o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">No<o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">No<o:p></o:p></p>
</td>
</tr>
<tr>
<td width="285" style="width:213.75pt;background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Inbound Voice High-Availability Option<o:p></o:p></p>
</td>
<td width="123" style="width:92.4pt;background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Yes<o:p></o:p></p>
</td>
<td width="61" style="width:46.05pt;background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Yes<o:p></o:p></p>
</td>
<td style="background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">No<o:p></o:p></p>
</td>
<td style="background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Yes<o:p></o:p></p>
</td>
</tr>
<tr>
<td width="285" style="width:213.75pt;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Outbound Voice<o:p></o:p></p>
</td>
<td width="123" style="width:92.4pt;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Yes<o:p></o:p></p>
</td>
<td width="61" style="width:46.05pt;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">No<o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">No<o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">No<o:p></o:p></p>
</td>
</tr>
<tr>
<td width="285" style="width:213.75pt;background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Database Integration<o:p></o:p></p>
</td>
<td width="123" style="width:92.4pt;background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Yes<o:p></o:p></p>
</td>
<td width="61" style="width:46.05pt;background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">No<o:p></o:p></p>
</td>
<td style="background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">No<o:p></o:p></p>
</td>
<td style="background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">No<o:p></o:p></p>
</td>
</tr>
<tr>
<td width="285" style="width:213.75pt;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">WFO: Call Recording<o:p></o:p></p>
</td>
<td width="123" style="width:92.4pt;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Yes<o:p></o:p></p>
</td>
<td width="61" style="width:46.05pt;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Yes<o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Yes<o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Yes<o:p></o:p></p>
</td>
</tr>
<tr>
<td width="285" style="width:213.75pt;background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">WFO: Quality Management<o:p></o:p></p>
</td>
<td width="123" style="width:92.4pt;background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Yes<o:p></o:p></p>
</td>
<td width="61" style="width:46.05pt;background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Yes<o:p></o:p></p>
</td>
<td style="background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">No<o:p></o:p></p>
</td>
<td style="background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Yes<o:p></o:p></p>
</td>
</tr>
<tr>
<td width="285" style="width:213.75pt;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">WFO: Advanced Quality Management<o:p></o:p></p>
</td>
<td width="123" style="width:92.4pt;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Yes<o:p></o:p></p>
</td>
<td width="61" style="width:46.05pt;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Yes<o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">No<o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Yes<o:p></o:p></p>
</td>
</tr>
<tr>
<td width="285" style="width:213.75pt;background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">WFO: Workforce Management<o:p></o:p></p>
</td>
<td width="123" style="width:92.4pt;background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Yes<o:p></o:p></p>
</td>
<td width="61" style="width:46.05pt;background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Yes<o:p></o:p></p>
</td>
<td style="background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">No<o:p></o:p></p>
</td>
<td style="background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Yes<o:p></o:p></p>
</td>
</tr>
<tr>
<td width="285" style="width:213.75pt;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Finesse Agent and Supervisor Desktop<o:p></o:p></p>
</td>
<td width="123" style="width:92.4pt;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Yes<o:p></o:p></p>
</td>
<td width="61" style="width:46.05pt;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Yes<o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">No<o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">No<o:p></o:p></p>
</td>
</tr>
<tr>
<td width="285" style="width:213.75pt;background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Finesse IP Phone Agent<o:p></o:p></p>
</td>
<td width="123" style="width:92.4pt;background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Yes<o:p></o:p></p>
</td>
<td width="61" style="width:46.05pt;background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Yes<o:p></o:p></p>
</td>
<td style="background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Yes<o:p></o:p></p>
</td>
<td style="background:#F1F4F7;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">No<o:p></o:p></p>
</td>
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<tr>
<td width="285" style="width:213.75pt;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Context Service Support<o:p></o:p></p>
</td>
<td width="123" style="width:92.4pt;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Yes<o:p></o:p></p>
</td>
<td width="61" style="width:46.05pt;padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">Yes<o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">No<o:p></o:p></p>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<p class="MsoNormal" style="line-height:105%">No<o:p></o:p></p>
</td>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Garamond",serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Garamond",serif;color:#3B3838">Ben Amick<o:p></o:p></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Garamond",serif;color:#3B3838">Telecom Analyst</span><span style="font-size:9.0pt;font-family:"Garamond",serif;color:#666666"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Garamond",serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Jose Colon II<br>
<b>Sent:</b> Thursday, January 19, 2017 1:48 PM<br>
<b>To:</b> Cisco VOIP <cisco-voip@puck.nether.net><br>
<b>Subject:</b> [cisco-voip] UCCX Premium vs Enhanced<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">Does anyone already have a bullet point sheet they would be willing to share that covers what the advantages of premium over enhanced is for UCCX?<o:p></o:p></p>
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