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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'>HI Ryan<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'>possible, I wasn’t around wen it was setup.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Ryan Huff [mailto:ryanhuff@outlook.com] <br><b>Sent:</b> Tuesday, 31 January 2017 11:08 AM<br><b>To:</b> Gary_Bates_Command_Solutions <gbates@commandsolutions.com.au><br><b>Cc:</b> Nathan Reeves <nathan.a.reeves@gmail.com>; Cisco VoIP List <cisco-voip@puck.nether.net><br><b>Subject:</b> Re: [cisco-voip] Cluster setup with 2 Subs - Sub 2 did not pick up the load.<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>Was the third node (the second subscriber) added after the cluster (pub and sub1) was established and phones already registered?<br><br>Sent from my iPhone<o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><br>On Jan 30, 2017, at 7:02 PM, Gary_Bates_Command_Solutions <<a href="mailto:gbates@commandsolutions.com.au">gbates@commandsolutions.com.au</a>> wrote:<o:p></o:p></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'>Hi Ryan</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'>Not using DNS to resolve Hostnames, all server names are IP addresses.</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'>On Sub 2 , the CM services and TFTP services were checked and no issues.</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'>One question, how do you check “all registerable nodes are listed in the trust list” ??</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'>On the phones I am seeing TFTP server 1 </span><span style='font-size:11.0pt;font-family:Wingdings;mso-fareast-language:EN-US'>à</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'> Sub 1 and TFTP server 2 </span><span style='font-size:11.0pt;font-family:Wingdings;mso-fareast-language:EN-US'>à</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'> Sub 2</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'>When I manually change TFTP server 1 to point to Sub 2 it asks me to erase the ITL, does that sound right ?</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'>Thx Gary</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-fareast-language:EN-US'> </span><o:p></o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Ryan Huff [<a href="mailto:ryanhuff@outlook.com">mailto:ryanhuff@outlook.com</a>] <br><b>Sent:</b> Monday, 30 January 2017 11:42 PM<br><b>To:</b> Nathan Reeves <<a href="mailto:nathan.a.reeves@gmail.com">nathan.a.reeves@gmail.com</a>><br><b>Cc:</b> Gary_Bates_Command_Solutions <<a href="mailto:gbates@commandsolutions.com.au">gbates@commandsolutions.com.au</a>>; Cisco VoIP List <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br><b>Subject:</b> Re: [cisco-voip] Cluster setup with 2 Subs - Sub 2 did not pick up the load.</span><o:p></o:p></p></div></div><p class=MsoNormal> <o:p></o:p></p><div><p class=MsoNormal>I realize you mentioned the IP addresses of the communications manager servers were listed in the phone's trust list however; keep in mind that if DNS/FQDNs are being used, the phones will also have to be able to resolve those FQDNs (otherwise, you'd likely experience something very similar to this).<o:p></o:p></p></div><div id=AppleMailSignature><p class=MsoNormal> <o:p></o:p></p></div><div id=AppleMailSignature><p class=MsoNormal>If you have verified from the individual phone, that all registerable nodes are listed in the trust list, verify those nodes are also in the CM Server Group.<o:p></o:p></p></div><div id=AppleMailSignature><p class=MsoNormal> <o:p></o:p></p></div><div id=AppleMailSignature><p class=MsoNormal>You might also check on this server node that did not except phone registrations, that CM services and TFTP services are enabled.<br><br>-Ryan<o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><br>On Jan 30, 2017, at 2:15 AM, Nathan Reeves <<a href="mailto:nathan.a.reeves@gmail.com">nathan.a.reeves@gmail.com</a>> wrote:<o:p></o:p></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><div><p class=MsoNormal>Which Servers are included in the Server Group which is selected in the Device Pool assigned to the Phones? When you mention 'TFTP Server lists', I'm assuming you mean the IP Addresses included in DHCP Option 150? This is seperate to the CUCM Servers that are pushed to the phones. <o:p></o:p></p><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal>But assuming all servers are included in the CUCM Server Group assigned to the Device Pool, the phones should have failed over upon loss of communication with their primary (and possibly) secondary CUCM Server.<o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal>Take a look at the web page of a phone and under the 'Network Setup' page, see what are set for 'Unified CM 1', 'Unified CM 2' and 'Unified CM 3' are.<o:p></o:p></p></div></div><div><p class=MsoNormal> <o:p></o:p></p><div><p class=MsoNormal>On Mon, Jan 30, 2017 at 2:52 PM, Gary_Bates_Command_Solutions <<a href="mailto:gbates@commandsolutions.com.au" target="_blank">gbates@commandsolutions.com.au</a>> wrote:<o:p></o:p></p><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0cm;margin-bottom:5.0pt'><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>My client had an issue where the 2<sup>nd</sup> sub did not register any phones when the Pub and primary Sub failed.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>This is a 1500 seat call centre so it caused a massive problem.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>All phones have the IP addresses of both subs in their TFTP server lists. Network routing confirmed ok. Call Manager / TFTP service running on both Subs. DB replication status good.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Could someone confirm that if Pub / Sub 1 go down, Sub 2 should allow phone/ device registration and calls to still work ?<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none'><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>Regards</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none'><span style='font-size:10.0pt;font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none'><b><i><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:navy'> Gary Bates</span></i></b><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none'><b><i><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:navy'> Voice and Network Specialist </span></i></b><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none'><b><i><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:navy'> CCIE #53842</span></i></b><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none'><b><i><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:navy'> </span></i></b><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none'><image001.jpg><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none'><span style='font-size:10.0pt;font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none'><span lang=FR style='font-size:10.0pt;font-family:"Arial",sans-serif'> Mobile 0424 229 995 <a href="tel:+61%20424%20229%20995" target="_blank">( + 61 424 229995</a> )</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;font-family:"Arial",sans-serif'> Email: </span><a href="mailto:garycomsolutions@iprimus.com.au" target="_blank"><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>gbates@commandsolutions.com.au</span></a><span style='font-size:10.0pt;font-family:"Arial",sans-serif'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div></div><p class=MsoNormal style='margin-bottom:12.0pt'><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p></blockquote></div><p class=MsoNormal> <o:p></o:p></p></div></div></blockquote><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><p class=MsoNormal>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p></div></blockquote></div></blockquote></div></body></html>