<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
<style type="text/css" style="display:none;"><!-- P {margin-top:0;margin-bottom:0;} --></style>
</head>
<body dir="ltr">
<div id="divtagdefaultwrapper" style="font-size:12pt;color:#000000;font-family:Calibri,Arial,Helvetica,sans-serif;" dir="ltr">
<p><br>
</p>
<p>aha! that will likely do the trick. i did not use that technology. i guess the serial number is not enough to identify it as a BE7K product. </p>
<p><br>
</p>
<p>I will open the next one using that technology selection.</p>
<p><br>
</p>
<p>thanks for the tip!</p>
<p><br>
</p>
<div id="Signature">
<div id="divtagdefaultwrapper" style="font-size:12pt; color:#000000; background-color:#FFFFFF; font-family:Calibri,Arial,Helvetica,sans-serif">
<p></p>
<div>---</div>
<div>Lelio Fulgenzi, B.A.</div>
<div>Senior Analyst, Network Infrastructure</div>
<div>Computing and Communications Services (CCS)</div>
<div>University of Guelph</div>
<div><br>
</div>
<div>519-824-4120 Ext 56354</div>
<div>lelio@uoguelph.ca</div>
<div>www.uoguelph.ca/ccs</div>
<div>Room 037, Animal Science and Nutrition Building</div>
<div>Guelph, Ontario, N1G 2W1</div>
<p></p>
</div>
</div>
<br>
<br>
<div style="color: rgb(0, 0, 0);">
<hr tabindex="-1" style="display:inline-block; width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Ryan Ratliff (rratliff) <rratliff@cisco.com><br>
<b>Sent:</b> Tuesday, January 31, 2017 2:10 PM<br>
<b>To:</b> Lelio Fulgenzi<br>
<b>Cc:</b> cisco-voip voyp list<br>
<b>Subject:</b> Re: [cisco-voip] vmware support on BE7K - painful - tips on reducing ?</font>
<div> </div>
</div>
<div>The trick is when choosing the Technology for the case you must pick "UC Hypervisor and VMware Foundation on Cisco Business Edition Servers (Non ISV1)” under "Voice - Communications Manager”. If you pick any of the Data Center ones they are looking for
your ISV1 contract number.
<div class=""><br class="">
</div>
<div class="">If that’s what you picked and you are still getting pushback send me the SR number please.</div>
<div class=""><br class="">
<div class="">-Ryan </div>
<br class="">
<div>
<div class="">On Jan 31, 2017, at 1:28 PM, Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" class="">lelio@uoguelph.ca</a>> wrote:</div>
<br class="Apple-interchange-newline">
<div class="">
<div id="divtagdefaultwrapper" dir="ltr" class="" style="font-style:normal; font-weight:normal; letter-spacing:normal; orphans:auto; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:auto; word-spacing:0px; font-size:12pt; font-family:Calibri,Arial,Helvetica,sans-serif">
<div class="" style="margin-top:0px; margin-bottom:0px"><br class="Apple-interchange-newline">
I had a few outstanding, but rather simple issues, with our BE7K deployment, so I thought I'd try my luck with TAC. These were specifically vmWare issues, so I was pessimistically optimistic (or optimistically pessimistic) about the whole thing.</div>
<div class="" style="margin-top:0px; margin-bottom:0px"><br class="">
</div>
<div class="" style="margin-top:0px; margin-bottom:0px">Turns out, my expectations of entitlement issues were spot on.</div>
<div class="" style="margin-top:0px; margin-bottom:0px"><br class="">
</div>
<div class="" style="margin-top:0px; margin-bottom:0px">Anyone have any tricks to speed things along?</div>
<div class="" style="margin-top:0px; margin-bottom:0px"><br class="">
</div>
<div class="" style="margin-top:0px; margin-bottom:0px">I provide the serial number which should have the original vmware hypervisor support attached. But they just don't seem to acknowledge that. They're looking for data centre SKUs.</div>
<div class="" style="margin-top:0px; margin-bottom:0px"><br class="">
</div>
<div class="" style="margin-top:0px; margin-bottom:0px">I wish there was html support in the case open tool, I'd write it in big fonts.</div>
<div class="" style="margin-top:0px; margin-bottom:0px"><br class="">
</div>
<div class="" style="margin-top:0px; margin-bottom:0px"><br class="">
</div>
<div class="" style="margin-top:0px; margin-bottom:0px"><br class="">
</div>
<div class="" style="margin-top:0px; margin-bottom:0px"><br class="">
</div>
<div class="" style="margin-top:0px; margin-bottom:0px"><br class="">
</div>
<div id="Signature" class="">
<div id="divtagdefaultwrapper" class="" style="font-size:12pt; background-color:rgb(255,255,255); font-family:Calibri,Arial,Helvetica,sans-serif">
<p class="" style="margin-top:0px; margin-bottom:0px"></p>
<div class="">---</div>
<div class="">Lelio Fulgenzi, B.A.</div>
<div class="">Senior Analyst, Network Infrastructure</div>
<div class="">Computing and Communications Services (CCS)</div>
<div class="">University of Guelph</div>
<div class=""><br class="">
</div>
<div class="">519-824-4120 Ext 56354</div>
<div class=""><a href="mailto:lelio@uoguelph.ca" class="">lelio@uoguelph.ca</a></div>
<div class=""><a href="http://www.uoguelph.ca/ccs" class="">www.uoguelph.ca/ccs</a></div>
<div class="">Room 037, Animal Science and Nutrition Building</div>
<div class="">Guelph, Ontario, N1G 2W1</div>
<p class="" style="margin-top:0px; margin-bottom:0px"></p>
</div>
</div>
</div>
<span class="" style="font-family:LucidaGrande; font-size:12px; font-style:normal; font-weight:normal; letter-spacing:normal; orphans:auto; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:auto; word-spacing:0px; float:none; display:inline!important">_______________________________________________</span><br class="" style="font-family:LucidaGrande; font-size:12px; font-style:normal; font-weight:normal; letter-spacing:normal; orphans:auto; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:auto; word-spacing:0px">
<span class="" style="font-family:LucidaGrande; font-size:12px; font-style:normal; font-weight:normal; letter-spacing:normal; orphans:auto; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:auto; word-spacing:0px; float:none; display:inline!important">cisco-voip
mailing list</span><br class="" style="font-family:LucidaGrande; font-size:12px; font-style:normal; font-weight:normal; letter-spacing:normal; orphans:auto; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:auto; word-spacing:0px">
<a href="mailto:cisco-voip@puck.nether.net" class="" style="font-family:LucidaGrande; font-size:12px; font-style:normal; font-weight:normal; letter-spacing:normal; orphans:auto; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:auto; word-spacing:0px">cisco-voip@puck.nether.net</a><br class="" style="font-family:LucidaGrande; font-size:12px; font-style:normal; font-weight:normal; letter-spacing:normal; orphans:auto; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:auto; word-spacing:0px">
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" class="" style="font-family:LucidaGrande; font-size:12px; font-style:normal; font-weight:normal; letter-spacing:normal; orphans:auto; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:auto; word-spacing:0px">https://puck.nether.net/mailman/listinfo/cisco-voip</a></div>
</div>
<br class="">
</div>
</div>
</div>
</div>
</body>
</html>