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What phones are you using?
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<div class="">In general if your CM groups are configured correctly then yes, phones should fail over to the third server but as others have indicated it requires that:</div>
<div class="">1) The phone have the 3rd sub in its CM group (or CCM will reject the registration attempt)</div>
<div class="">2) The phone knows about the 3rd server so it will even try to use it</div>
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<div class="">If 1 was a problem your phones would have shown registration rejected on the display. CCM traces would confirm this and probably exist today since this is a backup sub.</div>
<div class="">If 2 was a problem then only logs from the phones at the time would have helped, nothing that’s going to exist after the fact. </div>
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<div class="">My recommendation would be to test a single phone now to make sure it can register to the 3rd sub. Make a copy of the CM group and Device Pool, assign it to a single phone and start changing up the CM group to test.</div>
<div class="">You should see on the <u class=""><b class="">phone’s</b></u> web page (make sure to turn it on) all 3 servers listed under network setup. The phone will maintain an active connection to the active and first backup servers (shows as Standby),
see the attached screenshot.</div>
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<div class="">If you don’t see all three servers listed then check Status Messages for an error like “Trust List Update Failed” which means you’ve got an issue with the ITL, a very real possibility if your client is really on UCM 8.5 still. </div>
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<div class="">-Ryan </div>
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<div class="">On Jan 30, 2017, at 7:22 PM, Gary_Bates_Command_Solutions <<a href="mailto:gbates@commandsolutions.com.au" class="">gbates@commandsolutions.com.au</a>> wrote:</div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif;" class="">HI Ryan<o:p class=""></o:p></span></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif;" class="">possible, I wasn’t around wen it was setup.<o:p class=""></o:p></span></div>
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<b class=""><span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif;" class="">From:</span></b><span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span class="Apple-converted-space"> </span>Ryan Huff [<a href="mailto:ryanhuff@outlook.com" style="color: purple; text-decoration: underline;" class="">mailto:ryanhuff@outlook.com</a>]<span class="Apple-converted-space"> </span><br class="">
<b class="">Sent:</b><span class="Apple-converted-space"> </span>Tuesday, 31 January 2017 11:08 AM<br class="">
<b class="">To:</b><span class="Apple-converted-space"> </span>Gary_Bates_Command_Solutions <<a href="mailto:gbates@commandsolutions.com.au" style="color: purple; text-decoration: underline;" class="">gbates@commandsolutions.com.au</a>><br class="">
<b class="">Cc:</b><span class="Apple-converted-space"> </span>Nathan Reeves <<a href="mailto:nathan.a.reeves@gmail.com" style="color: purple; text-decoration: underline;" class="">nathan.a.reeves@gmail.com</a>>; Cisco VoIP List <<a href="mailto:cisco-voip@puck.nether.net" style="color: purple; text-decoration: underline;" class="">cisco-voip@puck.nether.net</a>><br class="">
<b class="">Subject:</b><span class="Apple-converted-space"> </span>Re: [cisco-voip] Cluster setup with 2 Subs - Sub 2 did not pick up the load.<o:p class=""></o:p></span></div>
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Was the third node (the second subscriber) added after the cluster (pub and sub1) was established and phones already registered?<br class="">
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Sent from my iPhone<o:p class=""></o:p></div>
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On Jan 30, 2017, at 7:02 PM, Gary_Bates_Command_Solutions <<a href="mailto:gbates@commandsolutions.com.au" style="color: purple; text-decoration: underline;" class="">gbates@commandsolutions.com.au</a>> wrote:<o:p class=""></o:p></p>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif;" class="">Hi Ryan</span><o:p class=""></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif;" class=""> </span><o:p class=""></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif;" class="">Not using DNS to resolve Hostnames, all server names are IP addresses.</span><o:p class=""></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif;" class="">On Sub 2 , the CM services and TFTP services were checked and no issues.</span><o:p class=""></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif;" class="">One question, how do you check “all registerable nodes are listed in the trust list” ??</span><o:p class=""></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif;" class="">On the phones I am seeing TFTP server 1<span class="Apple-converted-space"> </span></span><span style="font-size: 11pt; font-family: Wingdings;" class="">à</span><span style="font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span class="Apple-converted-space"> </span>Sub
1 and TFTP server 2<span class="Apple-converted-space"> </span></span><span style="font-size: 11pt; font-family: Wingdings;" class="">à</span><span style="font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span class="Apple-converted-space"> </span>Sub
2</span><o:p class=""></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif;" class="">When I manually change TFTP server 1 to point to Sub 2 it asks me to erase the ITL, does that sound right ?</span><o:p class=""></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif;" class="">Thx Gary</span><o:p class=""></o:p></div>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif;" class=""> </span><o:p class=""></o:p></div>
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<b class=""><span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif;" class="">From:</span></b><span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif;" class=""><span class="Apple-converted-space"> </span>Ryan Huff [<a href="mailto:ryanhuff@outlook.com" style="color: purple; text-decoration: underline;" class="">mailto:ryanhuff@outlook.com</a>]<span class="Apple-converted-space"> </span><br class="">
<b class="">Sent:</b><span class="Apple-converted-space"> </span>Monday, 30 January 2017 11:42 PM<br class="">
<b class="">To:</b><span class="Apple-converted-space"> </span>Nathan Reeves <<a href="mailto:nathan.a.reeves@gmail.com" style="color: purple; text-decoration: underline;" class="">nathan.a.reeves@gmail.com</a>><br class="">
<b class="">Cc:</b><span class="Apple-converted-space"> </span>Gary_Bates_Command_Solutions <<a href="mailto:gbates@commandsolutions.com.au" style="color: purple; text-decoration: underline;" class="">gbates@commandsolutions.com.au</a>>; Cisco VoIP List <<a href="mailto:cisco-voip@puck.nether.net" style="color: purple; text-decoration: underline;" class="">cisco-voip@puck.nether.net</a>><br class="">
<b class="">Subject:</b><span class="Apple-converted-space"> </span>Re: [cisco-voip] Cluster setup with 2 Subs - Sub 2 did not pick up the load.</span><o:p class=""></o:p></div>
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I realize you mentioned the IP addresses of the communications manager servers were listed in the phone's trust list however; keep in mind that if DNS/FQDNs are being used, the phones will also have to be able to resolve those FQDNs (otherwise, you'd likely
experience something very similar to this).<o:p class=""></o:p></div>
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If you have verified from the individual phone, that all registerable nodes are listed in the trust list, verify those nodes are also in the CM Server Group.<o:p class=""></o:p></div>
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You might also check on this server node that did not except phone registrations, that CM services and TFTP services are enabled.<br class="">
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-Ryan<o:p class=""></o:p></div>
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On Jan 30, 2017, at 2:15 AM, Nathan Reeves <<a href="mailto:nathan.a.reeves@gmail.com" style="color: purple; text-decoration: underline;" class="">nathan.a.reeves@gmail.com</a>> wrote:<o:p class=""></o:p></p>
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Which Servers are included in the Server Group which is selected in the Device Pool assigned to the Phones? When you mention 'TFTP Server lists', I'm assuming you mean the IP Addresses included in DHCP Option 150? This is seperate to the CUCM Servers that
are pushed to the phones.<span class="Apple-converted-space"> </span><o:p class=""></o:p></div>
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But assuming all servers are included in the CUCM Server Group assigned to the Device Pool, the phones should have failed over upon loss of communication with their primary (and possibly) secondary CUCM Server.<o:p class=""></o:p></div>
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Take a look at the web page of a phone and under the 'Network Setup' page, see what are set for 'Unified CM 1', 'Unified CM 2' and 'Unified CM 3' are.<o:p class=""></o:p></div>
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On Mon, Jan 30, 2017 at 2:52 PM, Gary_Bates_Command_Solutions <<a href="mailto:gbates@commandsolutions.com.au" target="_blank" style="color: purple; text-decoration: underline;" class="">gbates@commandsolutions.com.au</a>> wrote:<o:p class=""></o:p></div>
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My client had an issue where the 2<sup class="">nd</sup><span class="Apple-converted-space"> </span>sub did not register any phones when the Pub and primary Sub failed.<o:p class=""></o:p></div>
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This is a 1500 seat call centre so it caused a massive problem.<o:p class=""></o:p></div>
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All phones have the IP addresses of both subs in their TFTP server lists. Network routing confirmed ok. Call Manager / TFTP service running on both Subs. DB replication status good.<o:p class=""></o:p></div>
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Could someone confirm that if Pub / Sub 1 go down, Sub 2 should allow phone/ device registration and calls to still work ?<o:p class=""></o:p></div>
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<span style="font-size: 10pt; font-family: Arial, sans-serif;" class="">Regards</span><o:p class=""></o:p></div>
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<span style="font-size: 10pt; font-family: Arial, sans-serif;" class=""> </span><o:p class=""></o:p></div>
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<b class=""><i class=""><span style="font-size: 10pt; font-family: Arial, sans-serif; color: navy;" class=""> Gary Bates</span></i></b><o:p class=""></o:p></div>
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<b class=""><i class=""><span style="font-size: 10pt; font-family: Arial, sans-serif; color: navy;" class=""> Voice and Network Specialist<span class="Apple-converted-space"> </span></span></i></b><o:p class=""></o:p></div>
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<b class=""><i class=""><span style="font-size: 10pt; font-family: Arial, sans-serif; color: navy;" class=""> CCIE #53842</span></i></b><o:p class=""></o:p></div>
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<b class=""><i class=""><span style="font-size: 10pt; font-family: Arial, sans-serif; color: navy;" class=""> </span></i></b><o:p class=""></o:p></div>
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<image001.jpg><o:p class=""></o:p></div>
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<span lang="FR" style="font-size: 10pt; font-family: Arial, sans-serif;" class=""> Mobile 0424 229 995<span class="Apple-converted-space"> </span><a href="tel:+61%20424%20229%20995" target="_blank" style="color: purple; text-decoration: underline;" class="">(
+ 61 424 229995</a><span class="Apple-converted-space"> </span>)</span><o:p class=""></o:p></div>
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<span style="font-size: 10pt; font-family: Arial, sans-serif;" class=""> Email:<span class="Apple-converted-space"> </span></span><a href="mailto:garycomsolutions@iprimus.com.au" target="_blank" style="color: purple; text-decoration: underline;" class=""><span style="font-size: 10pt; font-family: Arial, sans-serif;" class="">gbates@commandsolutions.com.au</span></a><span style="font-size: 10pt; font-family: Arial, sans-serif;" class=""> <span class="Apple-converted-space"> </span></span><o:p class=""></o:p></div>
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mailing list</span><br style="font-family: LucidaGrande; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class="">
<a href="mailto:cisco-voip@puck.nether.net" style="color: purple; text-decoration: underline; font-family: LucidaGrande; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;" class="">cisco-voip@puck.nether.net</a><br style="font-family: LucidaGrande; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class="">
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" style="color: purple; text-decoration: underline; font-family: LucidaGrande; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px;" class="">https://puck.nether.net/mailman/listinfo/cisco-voip</a></div>
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