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The trick is when choosing the Technology for the case you must pick "UC Hypervisor and VMware Foundation on Cisco Business Edition Servers (Non ISV1)” under "Voice - Communications Manager”. If you pick any of the Data Center ones they are looking for your
ISV1 contract number.
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<div class="">If that’s what you picked and you are still getting pushback send me the SR number please.</div>
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<div class="">-Ryan </div>
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<div class="">On Jan 31, 2017, at 1:28 PM, Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" class="">lelio@uoguelph.ca</a>> wrote:</div>
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I had a few outstanding, but rather simple issues, with our BE7K deployment, so I thought I'd try my luck with TAC. These were specifically vmWare issues, so I was pessimistically optimistic (or optimistically pessimistic) about the whole thing.</div>
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<div style="margin-top: 0px; margin-bottom: 0px;" class="">Turns out, my expectations of entitlement issues were spot on.</div>
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<div style="margin-top: 0px; margin-bottom: 0px;" class="">Anyone have any tricks to speed things along?</div>
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<div style="margin-top: 0px; margin-bottom: 0px;" class="">I provide the serial number which should have the original vmware hypervisor support attached. But they just don't seem to acknowledge that. They're looking for data centre SKUs.</div>
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<div style="margin-top: 0px; margin-bottom: 0px;" class="">I wish there was html support in the case open tool, I'd write it in big fonts.</div>
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<div class="">Lelio Fulgenzi, B.A.</div>
<div class="">Senior Analyst, Network Infrastructure</div>
<div class="">Computing and Communications Services (CCS)</div>
<div class="">University of Guelph</div>
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<div class="">519-824-4120 Ext 56354</div>
<div class=""><a href="mailto:lelio@uoguelph.ca" class="">lelio@uoguelph.ca</a></div>
<div class=""><a href="http://www.uoguelph.ca/ccs" class="">www.uoguelph.ca/ccs</a></div>
<div class="">Room 037, Animal Science and Nutrition Building</div>
<div class="">Guelph, Ontario, N1G 2W1</div>
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mailing list</span><br style="font-family: LucidaGrande; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class="">
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