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<p>We're looking for error level. Right now, pretty sure it's set to verbose/informational.</p>
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<p>The TAC sent me the first link you sent, but the file is read only. </p>
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<p>Not seen the second link. Will review in a bit.</p>
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<p>The biggest issue was that the TAC couldn't confirm why the GUI settings were not taking affect and whether the file would be overwritten by the GUI after I edited it, etc.</p>
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<p>They're doing some research to figure things out.</p>
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<div>Lelio Fulgenzi, B.A.</div>
<div>Senior Analyst, Network Infrastructure</div>
<div>Computing and Communications Services (CCS)</div>
<div>University of Guelph</div>
<div><br>
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<div>519-824-4120 Ext 56354</div>
<div>lelio@uoguelph.ca</div>
<div>www.uoguelph.ca/ccs</div>
<div>Room 037, Animal Science and Nutrition Building</div>
<div>Guelph, Ontario, N1G 2W1</div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Ryan Ratliff (rratliff) <rratliff@cisco.com><br>
<b>Sent:</b> Wednesday, February 1, 2017 12:05 PM<br>
<b>To:</b> Lelio Fulgenzi<br>
<b>Cc:</b> Heim, Dennis; cisco-voip voyp list<br>
<b>Subject:</b> Re: [cisco-voip] vmware support on BE7K - painful - tips on reducing ?</font>
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<div>What syslog level are you trying to set? The main esxi syslog is a collector, debug levels are set at the individual service in vSphere.<br class="">
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VMware vSphere ESXi 5.0 and higher hosts run a syslog service (vmsyslogd) that provides a standard mechanism for logging messages from the VMkernel and other sy</div>
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ESXi and vCenter Server 5 Documentation VMware vSphere ESXi and vCenter Server 5 Documentation VMware vSphere Basics VMware vSphere and Virtualizing the IT ...</div>
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<div class="">-Ryan </div>
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<div class="">On Feb 1, 2017, at 11:52 AM, Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" class="">lelio@uoguelph.ca</a>> wrote:</div>
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Once the entitlement was confirmed, it's not been so bad.</div>
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Then again, I'm still trying to get them to help me set syslog level to error and they have no idea how to do that.<span class="Apple-converted-space"> </span><span id="cid:98aaa1ff-4606-4ed1-b950-f3f5839d2ee7"><OutlookEmoji-☹.png></span></div>
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<div class="">Lelio Fulgenzi, B.A.</div>
<div class="">Senior Analyst, Network Infrastructure</div>
<div class="">Computing and Communications Services (CCS)</div>
<div class="">University of Guelph</div>
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<div class="">519-824-4120 Ext 56354</div>
<div class=""><a href="mailto:lelio@uoguelph.ca" class="">lelio@uoguelph.ca</a></div>
<div class=""><a href="http://www.uoguelph.ca/ccs" class="">www.uoguelph.ca/ccs</a></div>
<div class="">Room 037, Animal Science and Nutrition Building</div>
<div class="">Guelph, Ontario, N1G 2W1</div>
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<div id="divRplyFwdMsg" dir="ltr" class=""><font face="Calibri, sans-serif" class="" style="font-size:11pt"><b class="">From:</b><span class="Apple-converted-space"> </span>Heim, Dennis <<a href="mailto:Dennis.Heim@wwt.com" class="">Dennis.Heim@wwt.com</a>><br class="">
<b class="">Sent:</b><span class="Apple-converted-space"> </span>Wednesday, February 1, 2017 9:02 AM<br class="">
<b class="">To:</b><span class="Apple-converted-space"> </span>Lelio Fulgenzi; Ryan Ratliff (rratliff)<br class="">
<b class="">Cc:</b><span class="Apple-converted-space"> </span>cisco-voip voyp list<br class="">
<b class="">Subject:</b><span class="Apple-converted-space"> </span>RE: [cisco-voip] vmware support on BE7K - painful - tips on reducing ?</font>
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<span class="" style="font-size:11pt; font-family:Calibri,sans-serif; color:rgb(31,73,125)">VMware support is a total joke.</span></div>
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<b class=""><span class="" style="font-size:11pt; font-family:Calibri,sans-serif">From:</span></b><span class="" style="font-size:11pt; font-family:Calibri,sans-serif"><span class="Apple-converted-space"> </span>cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net" class="">mailto:cisco-voip-bounces@puck.nether.net</a>]<span class="Apple-converted-space"> </span><b class="">On
 Behalf Of<span class="Apple-converted-space"> </span></b>Lelio Fulgenzi<br class="">
<b class="">Sent:</b><span class="Apple-converted-space"> </span>Tuesday, January 31, 2017 2:35 PM<br class="">
<b class="">To:</b><span class="Apple-converted-space"> </span>Ryan Ratliff (rratliff) <<a href="mailto:rratliff@cisco.com" class="">rratliff@cisco.com</a>><br class="">
<b class="">Cc:</b><span class="Apple-converted-space"> </span>cisco-voip voyp list <<a href="mailto:cisco-voip@puck.nether.net" class="">cisco-voip@puck.nether.net</a>><br class="">
<b class="">Subject:</b><span class="Apple-converted-space"> </span>Re: [cisco-voip] vmware support on BE7K - painful - tips on reducing ?</span></div>
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<div class="" style="margin-top:0px; margin-bottom:0px"><span class="" style="font-family:Calibri,sans-serif">aha! that will likely do the trick. i did not use that technology. i guess the serial number is not enough to identify it as a BE7K product. </span></div>
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<div class="" style="margin-top:0px; margin-bottom:0px"><span class="" style="font-family:Calibri,sans-serif">I will open the next one using that technology selection.</span></div>
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<div class="" style="margin-top:0px; margin-bottom:0px"><span class="" style="font-family:Calibri,sans-serif">thanks for the tip!</span></div>
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<span class="" style="font-family:Calibri,sans-serif">Lelio Fulgenzi, B.A.</span></div>
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<span class="" style="font-family:Calibri,sans-serif">Senior Analyst, Network Infrastructure</span></div>
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<span class="" style="font-family:Calibri,sans-serif">University of Guelph</span></div>
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<span class="" style="font-family:Calibri,sans-serif">519-824-4120 Ext 56354</span></div>
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<span class="" style="font-family:Calibri,sans-serif"><a href="mailto:lelio@uoguelph.ca" class="" style="color:blue; text-decoration:underline">lelio@uoguelph.ca</a></span></div>
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<span class="" style="font-family:Calibri,sans-serif">Room 037, Animal Science and Nutrition Building</span></div>
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<b class=""><span class="" style="font-size:11pt; font-family:Calibri,sans-serif">From:</span></b><span class="" style="font-size:11pt; font-family:Calibri,sans-serif"><span class="Apple-converted-space"> </span>Ryan Ratliff (rratliff) <<a href="mailto:rratliff@cisco.com" class="" style="color:blue; text-decoration:underline">rratliff@cisco.com</a>><br class="">
<b class="">Sent:</b><span class="Apple-converted-space"> </span>Tuesday, January 31, 2017 2:10 PM<br class="">
<b class="">To:</b><span class="Apple-converted-space"> </span>Lelio Fulgenzi<br class="">
<b class="">Cc:</b><span class="Apple-converted-space"> </span>cisco-voip voyp list<br class="">
<b class="">Subject:</b><span class="Apple-converted-space"> </span>Re: [cisco-voip] vmware support on BE7K - painful - tips on reducing ?</span><span class="" style="font-family:Calibri,sans-serif"></span></div>
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<span class="" style="font-family:Calibri,sans-serif">The trick is when choosing the Technology for the case you must pick "UC Hypervisor and VMware Foundation on Cisco Business Edition Servers (Non ISV1)” under "Voice - Communications Manager”. If you pick
 any of the Data Center ones they are looking for your ISV1 contract number. </span></div>
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<span class="" style="font-family:Calibri,sans-serif">If that’s what you picked and you are still getting pushback send me the SR number please.</span></div>
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<span class="" style="font-family:Calibri,sans-serif">-Ryan<span class="Apple-converted-space"> </span></span></div>
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<span class="" style="font-family:Calibri,sans-serif">On Jan 31, 2017, at 1:28 PM, Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" class="" style="color:blue; text-decoration:underline">lelio@uoguelph.ca</a>> wrote:</span></div>
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I had a few outstanding, but rather simple issues, with our BE7K deployment, so I thought I'd try my luck with TAC. These were specifically vmWare issues, so I was pessimistically optimistic (or optimistically pessimistic) about the whole thing.</span></div>
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<span class="" style="font-family:Calibri,sans-serif">Turns out, my expectations of entitlement issues were spot on.</span></div>
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<span class="" style="font-family:Calibri,sans-serif">Anyone have any tricks to speed things along?</span></div>
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<span class="" style="font-family:Calibri,sans-serif">I provide the serial number which should have the original vmware hypervisor support attached. But they just don't seem to acknowledge that. They're looking for data centre SKUs.</span></div>
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<span class="" style="font-family:Calibri,sans-serif">I wish there was html support in the case open tool, I'd write it in big fonts.</span></div>
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<span class="" style="font-family:Calibri,sans-serif">Lelio Fulgenzi, B.A.</span></div>
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<span class="" style="font-family:Calibri,sans-serif">Senior Analyst, Network Infrastructure</span></div>
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<span class="" style="font-family:Calibri,sans-serif">Computing and Communications Services (CCS)</span></div>
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<span class="" style="font-family:Calibri,sans-serif">University of Guelph</span></div>
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<span class="" style="font-family:Calibri,sans-serif">519-824-4120 Ext 56354</span></div>
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<span class="" style="font-family:Calibri,sans-serif">Room 037, Animal Science and Nutrition Building</span></div>
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<span class="" style="font-family:Calibri,sans-serif">Guelph, Ontario, N1G 2W1</span></div>
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