<div dir="ltr">Just to follow up on this, I was able to confirm this is a hard-set one minute timer.</div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Jan 25, 2017 at 6:12 PM, Brian Meade <span dir="ltr"><<a href="mailto:bmeade90@vt.edu" target="_blank">bmeade90@vt.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">So apparently sending emails from CAD is a two-step process.  Emails are sent via IMAP from the CAD Client to the Exchange Outbox folder.  Then Cisco Desktop Agent Email Service periodically checks this folder I'm assuming via IMAP then sends the e-mails in there via SMTP.<div><br></div><div>From our testing, this periodic timer of checking the Outbox is once a minute.  I'm hoping to reduce this down but not finding any configurable timers.</div><div><br></div><div>Anyone have any ideas or can confirm this is a hard-set one minute timer?</div><div><br></div><div>I'm assuming worst case I can make a script to check the Outbox and send everything in there and run it at whatever interval I want.</div><div><br></div><div>Here's the steps according to the UCCX Design Guide:</div><div><p style="margin:12px 0px;padding:0px;border:0px;font-variant-numeric:inherit;font-stretch:inherit;line-height:inherit;font-family:arial,helvetica,"helvetica neue",helveticaneue,"lucida grande",sans-serif;vertical-align:baseline;word-wrap:break-word;color:rgb(82,82,82)"><font size="1">The following steps describe how an email is routed using the Agent Email feature:</font></p><font size="1"><a name="m_-1479546598346063139_UCCX_RF_U66260C1_00__ol_901D3935F7404C4AAB6A7BB5BF729C67" style="margin:0px;padding:0px;border:0px;font-variant-numeric:inherit;font-stretch:inherit;line-height:inherit;font-family:arial,helvetica,"helvetica neue",helveticaneue,"lucida grande",sans-serif;vertical-align:baseline;color:rgb(0,117,180);word-break:break-all;word-wrap:break-word"></a></font><ol style="margin:12px 0px 12px 15px;padding:0px;border:0px;font-variant-numeric:inherit;font-stretch:inherit;line-height:inherit;font-family:arial,helvetica,"helvetica neue",helveticaneue,"lucida grande",sans-serif;vertical-align:baseline;list-style-position:outside;color:rgb(82,82,82)"><li style="margin:0.5em 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;line-height:1.2em;font-family:inherit;vertical-align:baseline"><font size="1"><a name="m_-1479546598346063139_UCCX_RF_U66260C1_00__li265" style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;color:rgb(0,117,180);word-break:break-all;word-wrap:break-word"></a><p style="margin:12px 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;word-wrap:break-word;display:inline">The Cisco Desktop Agent Email Service on the Unified CCX server connects to the mail store (IMAP and SMTP) on startup.</p></font><p style="margin:12px 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;word-wrap:break-word"></p></li><li style="margin:0.5em 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;line-height:1.2em;font-family:inherit;vertical-align:baseline"><font size="1"><a name="m_-1479546598346063139_UCCX_RF_U66260C1_00__li266" style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;color:rgb(0,117,180);word-break:break-all;word-wrap:break-word"></a><p style="margin:12px 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;word-wrap:break-word;display:inline">An email-capable agent in the email CSQ logs in using CAD. CAD connects to the Cisco Desktop Agent Email Service and to the mail store (IMAP).</p></font><p style="margin:12px 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;word-wrap:break-word"></p></li><li style="margin:0.5em 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;line-height:1.2em;font-family:inherit;vertical-align:baseline"><font size="1"><a name="m_-1479546598346063139_UCCX_RF_U66260C1_00__li267" style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;color:rgb(0,117,1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:inherit;font-weight:inherit;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;word-wrap:break-word;display:inline">CAD receives notification of the assignment and retrieves the email from the mail store directly.</p></font><p style="margin:12px 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;word-wrap:break-word"></p></li><li style="margin:0.5em 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;line-height:1.2em;font-family:inherit;vertical-align:baseline"><font size="1"><a name="m_-1479546598346063139_UCCX_RF_U66260C1_00__li272" style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;color:rgb(0,117,180);word-break:break-all;word-wrap:break-word"></a><p style="margin:12px 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;word-wrap:break-word;display:inline">The agent is presented with the email from the customer.</p></font><p style="margin:12px 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;word-wrap:break-word"></p></li><li style="margin:0.5em 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;line-height:1.2em;font-family:inherit;vertical-align:baseline"><font size="1"><a name="m_-1479546598346063139_UCCX_RF_U66260C1_00__li273" style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;color:rgb(0,117,180);word-break:break-all;word-wrap:break-word"></a><p style="margin:12px 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;word-wrap:break-word;display:inline">The agent authors a response and presses the <span class="m_-1479546598346063139gmail-uicontrol" style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:bold;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline">Send</span> button.</p></font><p style="margin:12px 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;word-wrap:break-word"></p></li><li style="margin:0.5em 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;line-height:1.2em;font-family:inherit;vertical-align:baseline"><font size="1"><a name="m_-1479546598346063139_UCCX_RF_U66260C1_00__li274" style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;color:rgb(0,117,180);word-break:break-all;word-wrap:break-word"></a><p style="margin:12px 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;word-wrap:break-word;display:inline">If review CSQs are enabled, the message is routed to the review CSQ before final approval is sent out.</p></font><p style="margin:12px 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;word-wrap:break-word"></p></li><li style="margin:0.5em 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;line-height:1.2em;font-family:inherit;vertical-align:baseline"><font size="1"><a name="m_-1479546598346063139_UCCX_RF_U66260C1_00__li275" style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;color:rgb(0,117,180);word-break:break-all;word-wrap:break-word"></a><p style="margin:12px 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;word-wrap:break-word;display:inline">The agent's response is saved to the outbox folder on the mail store using IMAP commands.</p></font><p style="margin:12px 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;word-wrap:break-word"></p></li><li style="margin:0.5em 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;line-height:1.2em;font-family:inherit;vertical-align:baseline"><font size="1"><font face="inherit"><span style="border-style:initial;border-color:initial;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;line-height:inherit"><a name="m_-1479546598346063139_UCCX_RF_U66260C1_00__li276" style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;color:rgb(0,117,180);word-break:break-all;word-wrap:break-word"></a></span></font><p style="margin:12px 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;word-wrap:break-word;display:inline">The Cisco Desktop Agent Email Service periodically checks the outbox folder and sends all messages in it.</p></font></li></ol></div></div>
</blockquote></div><br></div>