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<p>Once the entitlement was confirmed, it's not been so bad.</p>
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<p>Then again, I'm still trying to get them to help me set syslog level to error and they have no idea how to do that.
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<div>Lelio Fulgenzi, B.A.</div>
<div>Senior Analyst, Network Infrastructure</div>
<div>Computing and Communications Services (CCS)</div>
<div>University of Guelph</div>
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<div>519-824-4120 Ext 56354</div>
<div>lelio@uoguelph.ca</div>
<div>www.uoguelph.ca/ccs</div>
<div>Room 037, Animal Science and Nutrition Building</div>
<div>Guelph, Ontario, N1G 2W1</div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Heim, Dennis <Dennis.Heim@wwt.com><br>
<b>Sent:</b> Wednesday, February 1, 2017 9:02 AM<br>
<b>To:</b> Lelio Fulgenzi; Ryan Ratliff (rratliff)<br>
<b>Cc:</b> cisco-voip voyp list<br>
<b>Subject:</b> RE: [cisco-voip] vmware support on BE7K - painful - tips on reducing ?</font>
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<span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D">VMware support is a total joke.
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<b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif"> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Tuesday, January 31, 2017 2:35 PM<br>
<b>To:</b> Ryan Ratliff (rratliff) <rratliff@cisco.com><br>
<b>Cc:</b> cisco-voip voyp list <cisco-voip@puck.nether.net><br>
<b>Subject:</b> Re: [cisco-voip] vmware support on BE7K - painful - tips on reducing ?</span></p>
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<p><span style="font-family:"Calibri",sans-serif; color:black">aha! that will likely do the trick. i did not use that technology. i guess the serial number is not enough to identify it as a BE7K product. </span></p>
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<p><span style="font-family:"Calibri",sans-serif; color:black">I will open the next one using that technology selection.</span></p>
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<p><span style="font-family:"Calibri",sans-serif; color:black">thanks for the tip!</span></p>
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<span style="font-family:"Calibri",sans-serif; color:black">Lelio Fulgenzi, B.A.</span></p>
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<span style="font-family:"Calibri",sans-serif; color:black">Senior Analyst, Network Infrastructure</span></p>
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<span style="font-family:"Calibri",sans-serif; color:black">Computing and Communications Services (CCS)</span></p>
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<span style="font-family:"Calibri",sans-serif; color:black">University of Guelph</span></p>
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<span style="font-family:"Calibri",sans-serif; color:black">519-824-4120 Ext 56354</span></p>
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<span style="font-family:"Calibri",sans-serif; color:black"><a href="mailto:lelio@uoguelph.ca" style="color: blue; text-decoration: underline;">lelio@uoguelph.ca</a></span></p>
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<span style="font-family:"Calibri",sans-serif; color:black"><a href="http://www.uoguelph.ca/ccs" style="color: blue; text-decoration: underline;">www.uoguelph.ca/ccs</a></span></p>
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<span style="font-family:"Calibri",sans-serif; color:black">Room 037, Animal Science and Nutrition Building</span></p>
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<span style="font-family:"Calibri",sans-serif; color:black">Guelph, Ontario, N1G 2W1</span></p>
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<b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black"> Ryan Ratliff (rratliff) <<a href="mailto:rratliff@cisco.com" style="color: blue; text-decoration: underline;">rratliff@cisco.com</a>><br>
<b>Sent:</b> Tuesday, January 31, 2017 2:10 PM<br>
<b>To:</b> Lelio Fulgenzi<br>
<b>Cc:</b> cisco-voip voyp list<br>
<b>Subject:</b> Re: [cisco-voip] vmware support on BE7K - painful - tips on reducing ?</span><span style="font-family:"Calibri",sans-serif; color:black">
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<span style="font-family:"Calibri",sans-serif; color:black">The trick is when choosing the Technology for the case you must pick "UC Hypervisor and VMware Foundation on Cisco Business Edition Servers (Non ISV1)” under "Voice - Communications Manager”. If you
pick any of the Data Center ones they are looking for your ISV1 contract number.
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<span style="font-family:"Calibri",sans-serif; color:black">If that’s what you picked and you are still getting pushback send me the SR number please.</span></p>
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<span style="font-family:"Calibri",sans-serif; color:black">-Ryan </span></p>
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<span style="font-family:"Calibri",sans-serif; color:black">On Jan 31, 2017, at 1:28 PM, Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" style="color: blue; text-decoration: underline;">lelio@uoguelph.ca</a>> wrote:</span></p>
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I had a few outstanding, but rather simple issues, with our BE7K deployment, so I thought I'd try my luck with TAC. These were specifically vmWare issues, so I was pessimistically optimistic (or optimistically pessimistic) about the whole thing.</span></p>
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<span style="font-family:"Calibri",sans-serif; color:black">Turns out, my expectations of entitlement issues were spot on.</span></p>
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<span style="font-family:"Calibri",sans-serif; color:black">Anyone have any tricks to speed things along?</span></p>
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<span style="font-family:"Calibri",sans-serif; color:black">I provide the serial number which should have the original vmware hypervisor support attached. But they just don't seem to acknowledge that. They're looking for data centre SKUs.</span></p>
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<span style="font-family:"Calibri",sans-serif; color:black">I wish there was html support in the case open tool, I'd write it in big fonts.</span></p>
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<span style="font-family:"Calibri",sans-serif; color:black">Lelio Fulgenzi, B.A.</span></p>
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<span style="font-family:"Calibri",sans-serif; color:black">Senior Analyst, Network Infrastructure</span></p>
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<span style="font-family:"Calibri",sans-serif; color:black">Computing and Communications Services (CCS)</span></p>
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<span style="font-family:"Calibri",sans-serif; color:black">University of Guelph</span></p>
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<span style="font-family:"Calibri",sans-serif; color:black">519-824-4120 Ext 56354</span></p>
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<span style="font-family:"Calibri",sans-serif; color:black"><a href="mailto:lelio@uoguelph.ca" style="color: blue; text-decoration: underline;">lelio@uoguelph.ca</a></span></p>
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<span style="font-family:"Calibri",sans-serif; color:black"><a href="http://www.uoguelph.ca/ccs" style="color: blue; text-decoration: underline;">www.uoguelph.ca/ccs</a></span></p>
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<span style="font-family:"Calibri",sans-serif; color:black">Room 037, Animal Science and Nutrition Building</span></p>
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<span style="font-family:"Calibri",sans-serif; color:black">Guelph, Ontario, N1G 2W1</span></p>
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