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<p class="MsoNormal">Hi Ruben, <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>What type of MOH ? unicast or multicast <o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>What is the gateway/cube in the call flow ? And what is the IOS version ?
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Regards <o:p></o:p></p>
<p class="MsoNormal">Prashanthi Velpula <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Ruben Trujillo via cisco-voip<br>
<b>Sent:</b> Thursday, 16 February 2017 10:50<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] External MOH Not Working<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hello,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We’re seeing a weird issue after a recent migration to SIP trunks for some of our offices. The MOH is set to silent for both internal and external callers in CUCM via the Common Device Config. This works fine for internal calls but plays
hold tones for external callers. I’ve done some research on this and it appears to be related to having a SIP trunk versus a traditional T1. I just can’t find anything that definitively says what it is. Has anyone experienced this and found a fix?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks,<br>
Ruben Trujillo<o:p></o:p></p>
<p class="MsoNormal">IT Telecom<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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