<div dir="ltr">Hi Bill,<div><br></div><div>The question was in regards to the call variable layout.  You are correct, in the context of Finesse layouts.</div><div><br></div><div><h4 class="inbox-inbox-topictitle4" style="margin:20px 0px 8px;padding:0px;border:0px;font-variant-numeric:inherit;font-weight:400;font-stretch:inherit;font-size:1.8rem;line-height:1.2em;font-family:ciscosans,arial,sans-serif;vertical-align:baseline;color:rgb(57,57,59);word-wrap:break-word">Multiple Call Variables Layouts</h4><p style="margin:0px 0px 12px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-stretch:inherit;font-size:1.4rem;line-height:1.4em;font-family:inherit;vertical-align:baseline;word-wrap:break-word">In previous releases, Finesse only supported one default Call Variables Layout. With Release 11.0(1), the Call Variables Layout gadget allows you to define up to 200 unique Call Variables Layouts (one default layout and 199 custom layouts) to display on the Finesse agent desktop. As part of this functionality:</p><ul style="margin:12px 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;list-style-position:outside"><li style="margin:0.5em 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-stretch:inherit;font-size:1.6rem;line-height:1.2em;font-family:inherit;vertical-align:baseline"><a style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-stretch:inherit;font-size:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;color:rgb(0,127,171);word-break:break-all;word-wrap:break-word"></a><p style="margin:12px 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-stretch:inherit;font-size:1.4rem;line-height:1.4em;font-family:inherit;vertical-align:baseline;word-wrap:break-word;display:inline">You can use a workflow to specify the Call Variables Layout that an agent sees when they receive a call.</p><p style="margin:12px 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-stretch:inherit;font-size:1.4rem;line-height:1.4em;font-family:inherit;vertical-align:baseline;word-wrap:break-word"></p></li><li style="margin:0.5em 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-stretch:inherit;font-size:1.6rem;line-height:1.2em;font-family:inherit;vertical-align:baseline"><a style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-stretch:inherit;font-size:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;color:rgb(0,127,171);word-break:break-all;word-wrap:break-word"></a><p style="margin:12px 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-stretch:inherit;font-size:1.4rem;line-height:1.4em;font-family:inherit;vertical-align:baseline;word-wrap:break-word;display:inline">For a new Release 11.0(1) installation, Finesse provides a default layout.</p><p style="margin:12px 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-stretch:inherit;font-size:1.4rem;line-height:1.4em;font-family:inherit;vertical-align:baseline;word-wrap:break-word"></p></li><li style="margin:0.5em 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-stretch:inherit;font-size:1.6rem;line-height:1.2em;font-family:inherit;vertical-align:baseline"><a style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-stretch:inherit;font-size:inherit;line-height:inherit;font-family:inherit;vertical-align:baseline;color:rgb(0,127,171);word-break:break-all;word-wrap:break-word"></a><p style="margin:12px 0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-stretch:inherit;font-size:1.4rem;line-height:1.4em;font-family:inherit;vertical-align:baseline;word-wrap:break-word;display:inline">For upgrades from an earlier release, Finesse migrates the previously configured default layout and assigns it the default name and description.</p></li></ul></div><div>Source: <a href="http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_0/release/docs/UCCX_BK_R7697E6E_00_release-notes-for-uccx-solution/UCCX_BK_R7697E6E_00_release-notes-for-uccx-solution_chapter_011.html#CFIN_TP_M357DF15_00">http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_0/release/docs/UCCX_BK_R7697E6E_00_release-notes-for-uccx-solution/UCCX_BK_R7697E6E_00_release-notes-for-uccx-solution_chapter_011.html#CFIN_TP_M357DF15_00</a></div></div><br><div class="gmail_quote"><div dir="ltr">On Fri, Feb 17, 2017 at 12:15 AM Bill Talley <<a href="mailto:btalley@gmail.com">btalley@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr" class="gmail_msg">Are you certain about that?   I thought there was something under the Team Resource tab in Finesse Administration where you could override the default desktop layout by team?  Could have sworn I've done that once or twice, but maybe I'm mistaken... I have been before, lol.</div><div class="gmail_extra gmail_msg"><br class="gmail_msg"><div class="gmail_quote gmail_msg">On Thu, Feb 16, 2017 at 8:42 AM, ccie collan <span dir="ltr" class="gmail_msg"><<a href="mailto:cciecollab2017@gmail.com" class="gmail_msg" target="_blank">cciecollab2017@gmail.com</a>></span> wrote:<br class="gmail_msg"><blockquote class="gmail_quote gmail_msg" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Hello everyone ,<div class="gmail_msg"><br class="gmail_msg"></div><div class="gmail_msg">It looks like Uccx 10.6 does not support different layout for each team . Does anyone have any idea how to manage all variables as not all of my teams have same variable information . </div><div class="gmail_msg"><br class="gmail_msg"></div><div class="gmail_msg">Uccx 11 offers it but upgrading this year is not an option for us . </div><div class="gmail_msg"><br class="gmail_msg"></div><div class="gmail_msg">Any input you all can provide is appreciated , thank you for the help .</div><div class="gmail_msg"><br class="gmail_msg"></div><div class="gmail_msg"><br class="gmail_msg"></div>
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