<div dir="ltr">No, unfortunately the generated prompts are actually pre-recorded wav files that just get stitched together. There's no possible way for UCCX to say "Anthony Holloway" without a third party TTS. Which by the way, I just realized I said ASR in my initial reply, but meant TTS.<div><br></div><div>There is an uploaded ZIP file of the system prompts for en_US on the following page: <a href="https://supportforums.cisco.com/document/53326/contact-center-express-system-prompt-repository-details">https://supportforums.cisco.com/document/53326/contact-center-express-system-prompt-repository-details</a></div></div><br><div class="gmail_quote"><div dir="ltr">On Tue, Mar 7, 2017 at 3:36 PM Charles Goldsmith <<a href="mailto:wokka@justfamily.org">wokka@justfamily.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr" class="gmail_msg">I've never tried to use it other than numbers, but I've used Create Generated Prompt has an option for fullname, might be worth looking into.<div class="gmail_msg"><br class="gmail_msg"></div></div><div class="gmail_extra gmail_msg"><br class="gmail_msg"><div class="gmail_quote gmail_msg">On Tue, Mar 7, 2017 at 8:06 AM, Ben Amick <span dir="ltr" class="gmail_msg"><<a href="mailto:bamick@humanarc.com" class="gmail_msg" target="_blank">bamick@humanarc.com</a>></span> wrote:<br class="gmail_msg"><blockquote class="gmail_quote gmail_msg" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang="EN-US" link="#0563C1" vlink="#954F72" class="gmail_msg">
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<p class="MsoNormal gmail_msg"><span style="font-size:12.0pt" class="gmail_msg">In our CCX environment, we don’t have ASR, but we have a desire for a script placed against a SQL database to use an account number to grab information to report to the user. One of these pieces of information
is the account owner’s name, and we would like for this to be repeated back to the user to verify their identity. So something along the lines of:<u class="gmail_msg"></u><u class="gmail_msg"></u></span></p>
<p class="m_8432874235584248020m_-3859651932412507494MsoListParagraph gmail_msg"><u class="gmail_msg"></u><span style="font-size:12.0pt;font-family:Symbol" class="gmail_msg"><span class="gmail_msg">·<span style="font:7.0pt "Times New Roman"" class="gmail_msg">
</span></span></span><u class="gmail_msg"></u><span style="font-size:12.0pt" class="gmail_msg">Please enter your account number.<u class="gmail_msg"></u><u class="gmail_msg"></u></span></p>
<p class="m_8432874235584248020m_-3859651932412507494MsoListParagraph gmail_msg"><u class="gmail_msg"></u><span style="font-size:12.0pt;font-family:Symbol" class="gmail_msg"><span class="gmail_msg">·<span style="font:7.0pt "Times New Roman"" class="gmail_msg">
</span></span></span><u class="gmail_msg"></u><span style="font-size:12.0pt" class="gmail_msg">Thank you. Am I speaking with [Name from Database]? Press 1 for yes, and 2 for no.<u class="gmail_msg"></u><u class="gmail_msg"></u></span></p>
<p class="MsoNormal gmail_msg"><span style="font-size:12.0pt" class="gmail_msg">Would it be possible for this name to automatically be generated as a prompt like Unity does with new users?<u class="gmail_msg"></u><u class="gmail_msg"></u></span></p>
<p class="MsoNormal gmail_msg"><span style="font-size:12.0pt;font-family:"Garamond",serif" class="gmail_msg"><u class="gmail_msg"></u> <u class="gmail_msg"></u></span></p>
<p class="MsoNormal gmail_msg" style="text-autospace:none"><b class="gmail_msg"><span style="font-size:10.0pt;font-family:"Garamond",serif;color:#3b3838" class="gmail_msg">Ben Amick<u class="gmail_msg"></u><u class="gmail_msg"></u></span></b></p>
<p class="MsoNormal gmail_msg" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Garamond",serif;color:#3b3838" class="gmail_msg">Telecom Analyst</span><span style="font-size:9.0pt;font-family:"Garamond",serif;color:#666666" class="gmail_msg"><u class="gmail_msg"></u><u class="gmail_msg"></u></span></p>
<p class="MsoNormal gmail_msg"><u class="gmail_msg"></u> <u class="gmail_msg"></u></p>
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