<div dir="ltr">I've never tried to use it other than numbers, but I've used Create Generated Prompt has an option for fullname, might be worth looking into.<div><br></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Mar 7, 2017 at 8:06 AM, Ben Amick <span dir="ltr"><<a href="mailto:bamick@humanarc.com" target="_blank">bamick@humanarc.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:12.0pt">In our CCX environment, we don’t have ASR, but we have a desire for a script placed against a SQL database to use an account number to grab information to report to the user. One of these pieces of information
is the account owner’s name, and we would like for this to be repeated back to the user to verify their identity. So something along the lines of:<u></u><u></u></span></p>
<p class="m_-3859651932412507494MsoListParagraph"><u></u><span style="font-size:12.0pt;font-family:Symbol"><span>·<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u><span style="font-size:12.0pt">Please enter your account number.<u></u><u></u></span></p>
<p class="m_-3859651932412507494MsoListParagraph"><u></u><span style="font-size:12.0pt;font-family:Symbol"><span>·<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u><span style="font-size:12.0pt">Thank you. Am I speaking with [Name from Database]? Press 1 for yes, and 2 for no.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Would it be possible for this name to automatically be generated as a prompt like Unity does with new users?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif"><u></u> <u></u></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Garamond",serif;color:#3b3838">Ben Amick<u></u><u></u></span></b></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Garamond",serif;color:#3b3838">Telecom Analyst</span><span style="font-size:9.0pt;font-family:"Garamond",serif;color:#666666"><u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
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