<div dir="ltr">No, I don't believe that feature exists in UCCX. It seems to me like you'll need ASR integrated with UCCX to get that feature.</div><br><div class="gmail_quote"><div dir="ltr">On Tue, Mar 7, 2017 at 8:09 AM Ben Amick <<a href="mailto:bamick@humanarc.com">bamick@humanarc.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal gmail_msg"><span style="font-size:12.0pt" class="gmail_msg">In our CCX environment, we don’t have ASR, but we have a desire for a script placed against a SQL database to use an account number to grab information to report to the user. One of these pieces of information
is the account owner’s name, and we would like for this to be repeated back to the user to verify their identity. So something along the lines of:<u class="gmail_msg"></u><u class="gmail_msg"></u></span></p>
<p class="m_-5672161512990267064MsoListParagraph gmail_msg"><u class="gmail_msg"></u><span style="font-size:12.0pt;font-family:Symbol" class="gmail_msg"><span class="gmail_msg">·<span style="font:7.0pt "Times New Roman"" class="gmail_msg">
</span></span></span><u class="gmail_msg"></u><span style="font-size:12.0pt" class="gmail_msg">Please enter your account number.<u class="gmail_msg"></u><u class="gmail_msg"></u></span></p>
<p class="m_-5672161512990267064MsoListParagraph gmail_msg"><u class="gmail_msg"></u><span style="font-size:12.0pt;font-family:Symbol" class="gmail_msg"><span class="gmail_msg">·<span style="font:7.0pt "Times New Roman"" class="gmail_msg">
</span></span></span><u class="gmail_msg"></u><span style="font-size:12.0pt" class="gmail_msg">Thank you. Am I speaking with [Name from Database]? Press 1 for yes, and 2 for no.<u class="gmail_msg"></u><u class="gmail_msg"></u></span></p>
<p class="MsoNormal gmail_msg"><span style="font-size:12.0pt" class="gmail_msg">Would it be possible for this name to automatically be generated as a prompt like Unity does with new users?<u class="gmail_msg"></u><u class="gmail_msg"></u></span></p>
<p class="MsoNormal gmail_msg"><span style="font-size:12.0pt;font-family:"Garamond",serif" class="gmail_msg"><u class="gmail_msg"></u> <u class="gmail_msg"></u></span></p>
<p class="MsoNormal gmail_msg" style="text-autospace:none"><b class="gmail_msg"><span style="font-size:10.0pt;font-family:"Garamond",serif;color:#3b3838" class="gmail_msg">Ben Amick<u class="gmail_msg"></u><u class="gmail_msg"></u></span></b></p>
<p class="MsoNormal gmail_msg" style="text-autospace:none"><span style="font-size:9.0pt;font-family:"Garamond",serif;color:#3b3838" class="gmail_msg">Telecom Analyst</span><span style="font-size:9.0pt;font-family:"Garamond",serif;color:#666666" class="gmail_msg"><u class="gmail_msg"></u><u class="gmail_msg"></u></span></p>
<p class="MsoNormal gmail_msg"><u class="gmail_msg"></u> <u class="gmail_msg"></u></p>
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