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<div>You could create a "null queue" for each option that does nothing more than passthru the transfer to the intended destination.</div>
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<div id="AppleMailSignature">Then you could run reports on the "null queues" for how many calls come in to them.<br>
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<div id="AppleMailSignature">This is not very elegant and wouldn't scale very well, but works in limited scenarios where you're just trying to get a little visibility into usage patterns of the menu options.</div>
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<div id="AppleMailSignature">Thanks,</div>
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<div id="AppleMailSignature">Ryan</div>
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On Mar 20, 2017, at 8:08 PM, "<a href="mailto:norm.nicholson@kitchener.ca">norm.nicholson@kitchener.ca</a>" <<a href="mailto:norm.nicholson@kitchener.ca">norm.nicholson@kitchener.ca</a>> wrote:<br>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We have a queue that allows callers to press 1,2 and 3 to transfer out of the queue, is there a way to report on how many times callers press these digits ?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks<o:p></o:p></p>
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<p class="MsoNormal"><b><span style="color:#00B050">Norm Nicholson<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="color:#00B050">Telecom Analyst<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="color:#00B050">City of Kitchener<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="color:#00B050">(519) 741-2200 x 7000<o:p></o:p></span></b></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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