<div dir="ltr">Dave - sometimes you have to do a shut on the common sense port in your brain. <div><br></div><div><br></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Fri, Mar 31, 2017 at 1:10 PM, Dave Goodwin <span dir="ltr"><<a href="mailto:dave.goodwin@december.net" target="_blank">dave.goodwin@december.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div class="gmail_default" style="font-family:tahoma,sans-serif">Companies are of course free to waste their money, but... why did they buy 8845s if they wanted video calls disabled?</div></div><div class="HOEnZb"><div class="h5"><div class="gmail_extra"><br><div class="gmail_quote">On Fri, Mar 31, 2017 at 4:04 PM, Nick Britt <span dir="ltr"><<a href="mailto:nickolasjbritt@gmail.com" target="_blank">nickolasjbritt@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div><div><div>Funnily enough the clients requests were, <br><br>- get outbound calls working<br></div>- disable video calls<br><br></div>if only I had disabled calls first.<br><br></div>Cheers Ryan. <br></div><div class="gmail_extra"><div><div class="m_7343663540381579597h5"><br><div class="gmail_quote">On Fri, Mar 31, 2017 at 12:33 PM, Ryan Huff <span dir="ltr"><<a href="mailto:ryanhuff@outlook.com" target="_blank">ryanhuff@outlook.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">
<div>Sorry Nick, I did not see towards the bottom where you had provided your solution.</div>
<div id="m_7343663540381579597m_-2074345775016929277m_1193831908002341142AppleMailSignature"><br>
</div>
<div id="m_7343663540381579597m_-2074345775016929277m_1193831908002341142AppleMailSignature">Essentially what happened is the phone is trying to negotiate a video payload with the PSTN in for your PRI. The carrier is dropping that like a hot tater.<br>
<br>
So you can declare the bearer capabilities as speech only for that voice port, or you can adjust the regional setting in call manager so that there is no video bandwidth available for the call when that 8845 dials out.</div>
<div id="m_7343663540381579597m_-2074345775016929277m_1193831908002341142AppleMailSignature"><br>
</div>
<div id="m_7343663540381579597m_-2074345775016929277m_1193831908002341142AppleMailSignature">I personally am a fan of taking care of this in communications manager. Either way, I wouldn't go about the fix by disabling video on the handset in case you actually did want to use video for onnet calls or through trunks but do
support video payloads.</div>
<div id="m_7343663540381579597m_-2074345775016929277m_1193831908002341142AppleMailSignature"><br>
</div>
<div id="m_7343663540381579597m_-2074345775016929277m_1193831908002341142AppleMailSignature">Thanks,</div>
<div id="m_7343663540381579597m_-2074345775016929277m_1193831908002341142AppleMailSignature"><br>
</div>
<div id="m_7343663540381579597m_-2074345775016929277m_1193831908002341142AppleMailSignature">Ryan</div><div><div class="m_7343663540381579597m_-2074345775016929277h5">
<div><br>
On Mar 31, 2017, at 3:26 PM, Ryan Huff <<a href="mailto:ryanhuff@outlook.com" target="_blank">ryanhuff@outlook.com</a>> wrote:<br>
<br>
</div>
<blockquote type="cite">
<div>
<div>conf t</div>
<div><br>
</div>
<div>(config)# voice-port0/0/0:23</div>
<div>
<pre style="margin-top:10px;margin-bottom:10px;padding:0px 0px 5px;border:0px;line-height:inherit;vertical-align:baseline;overflow:auto;max-width:97%;height:auto"><font face="UICTFontTextStyleBody"><span style="white-space:normal;background-color:rgba(255,255,255,0)">(config-voiceport)# bearer-cap speech</span></font></pre>
<pre style="margin-top:10px;margin-bottom:10px;padding:0px 0px 5px;border:0px;line-height:inherit;vertical-align:baseline;overflow:auto;max-width:97%;height:auto"><span style="white-space:normal;background-color:rgba(255,255,255,0);font-family:UICTFontTextStyleBody">exit</span></pre>
<pre style="margin-top:10px;margin-bottom:10px;padding:0px 0px 5px;border:0px;line-height:inherit;vertical-align:baseline;overflow:auto;max-width:97%;height:auto"><font face="UICTFontTextStyleBody"><span style="white-space:normal;background-color:rgba(255,255,255,0)">wr mem </span></font></pre>
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<div><br>
</div>
<div><br>
<div>Sent from my iPhone</div>
</div>
<div><br>
On Mar 31, 2017, at 2:52 PM, Nick Britt <<a href="mailto:nickolasjbritt@gmail.com" target="_blank">nickolasjbritt@gmail.com</a>> wrote:<br>
<br>
</div>
<blockquote type="cite">
<div>
<div dir="ltr">Just ran into this one....<br>
<br>
<br>
<span>
<div><span><b>Topology:</b></span></div>
<div><span><br>
</span></div>
<div><span>8845 > CUCM 8.6 > H323 GW > T1 > PSTN<br>
</span></div>
<div><span><br>
</span></div>
<div><span>Desc of problem: Video capable handsets cannot make outbound calls where as non video phones work fine. Calls are passed to h323 GW OK</span></div>
<div><span><br>
</span></div>
<div><span><b>Troubleshooting steps:</b></span></div>
<div><span><br>
</span></div>
<div><span>Devices have same Class of service/device pool/within subnet</span></div>
<div><span><br>
</span></div>
<div><span>Config:</span></div>
<div><span><br>
</span></div>
<div><span>voice-port 0/0/0:23</span></div>
<div><span>!</span></div>
<div><span>interface Serial0/0/0:23</span></div>
<div><span> no ip address</span></div>
<div><span> encapsulation hdlc</span></div>
<div><span> isdn switch-type primary-ni</span></div>
<div><span> isdn incoming-voice voice</span></div>
<div><span> isdn supp-service name calling</span></div>
<div><span> isdn outgoing display-ie</span></div>
<div><span> trunk-group PRI-TGroup</span></div>
<div><span> no cdp enable</span></div>
<div><span><br>
</span></div>
<div><span><b>Debugs:</b></span></div>
<div><span><br>
</span></div>
<div><span>Failed Call</span></div>
<div><span> Bearer Capability i = 0x8890</span></div>
<div><span> Standard = CCITT</span></div>
<div><span> <b> <span style="color:rgb(123,0,61)">Transfer Capability = Unrestricted Digital</span></b></span></div>
<div> Transfer Mode = Circuit</div>
<div> Transfer Rate = 64 kbit/s</div>
<div> Channel ID i = 0xA98383</div>
<div> Exclusive, Channel 3</div>
<div> Facility i = 0x9F8B0100A117020172020100800F<wbr>41647669736F7273202D2032333635</div>
<div> Protocol Profile = Networking Extensions</div>
<div> 0xA117020172020100800F41647669<wbr>736F7273202D2032333635</div>
<div> Component = Invoke component</div>
<div> Invoke Id = 114</div>
<div> Operation = CallingName</div>
<div> Name Presentation Allowed Extended</div>
<div> Name = Advisors - </div>
<div> Display i = 'Advisors - 2365'</div>
<div> Calling Party Number i = 0x2181, 'REMOVED (same as working handset)'</div>
<div> Plan:ISDN, Type:National</div>
<div> Called Party Number i = 0xA1, '(same as working call)'</div>
<div> Plan:ISDN, Type:National</div>
<div>1968093: Mar 30 11:50:16.112 NDT: ISDN Se0/0/0:23 Q931: RX <- STATUS pd = 8 callref = 0xFD71</div>
<div> Cause i = 0x82E3 - Information element not implemented</div>
<div> Call State i = 0x01</div>
<div>1968094: Mar 30 11:50:16.184 NDT: ISDN Se0/0/0:23 Q931: RX <- CALL_PROC pd = 8 callref = 0xFD71</div>
<div> Channel ID i = 0xA98383</div>
<div> Exclusive, Channel 3</div>
<div>1968097: Mar 30 11:50:23.824 NDT: ISDN Se0/0/0:23 Q931: pak_private_number: Invalid type/plan 0x0 0x0 may be overriden; sw-type 13</div>
<div>1968098: Mar 30 11:50:23.824 NDT: ISDN Se0/0/0:23 Q931: pak_private_number: Invalid type/plan 0x0 0x0 may be overriden; sw-type 13</div>
<div>1968099: Mar 30 11:50:23.824 NDT: ISDN Se0/0/0:23 Q931: Sending SETUP callref = 0x7D72 callID = 0xFC78 switch = primary-ni interface = User</div>
<div>1968100: Mar 30 11:50:23.824 NDT: ISDN Se0/0/0:23 Q931: TX -> SETUP pd = 8 callref = 0x7D72</div>
<div><br>
</div>
<div><br>
</div>
<div><br>
</div>
<div>Bearer Capability i = 0x8090A2</div>
<div> Standard = CCITT</div>
<div><b> <span style="color:rgb(156,0,76)"> Transfer Capability = Speech</span></b></div>
<div> Transfer Mode = Circuit</div>
<div> Transfer Rate = 64 kbit/s</div>
<div> Channel ID i = 0xA98386</div>
<div> Exclusive, Channel 6</div>
<div> Facility i = 0x9F8B0100A122020173020100801A<wbr>4E6172696E646572204B6175722053<wbr>69646875202D2032333433</div>
<div> Protocol Profile = Networking Extensions</div>
<div> 0xA122020173020100801A4E617269<wbr>6E646572204B617572205369646875<wbr>202D2032333433</div>
<div> Component = Invoke component</div>
<div> Invoke Id = 115</div>
<div> Operation = CallingName</div>
<div> Name Presentation Allowed Extended</div>
<div> Name = </div>
<div> Display i = ''</div>
<div> Calling Party Number i = 0x2181, 'REMOVED (same as working handset) '</div>
<div> Plan:ISDN, Type:National</div>
<div> Called Party Number i = 0xA1, '(same as failed call) '</div>
<div> Plan:ISDN, Type:National</div>
<div>1968101: Mar 30 11:50:23.912 NDT: ISDN Se0/0/0:23 Q931: RX <- STATUS pd = 8 callref = 0xFD72</div>
<div> Cause i = 0x82E3 - Information element not implemented</div>
<div> Call State i = 0x01</div>
<div>1968102: Mar 30 11:50:23.952 NDT: ISDN Se0/0/0:23 Q931: RX <- CALL_PROC pd = 8 callref = 0xFD72</div>
<div> Channel ID i = 0xA98386</div>
<div> Exclusive, Channel 6</div>
<div>1968103: Mar 30 11:50:24.748 NDT: %SSH-5-SSH2_SESSION: SSH2 Session request from 61.177.172.60 (tty = 1) using crypto cipher 'aes256-cbc', hmac 'hmac-sha1' Succeeded</div>
<div>1968104: Mar 30 11:50:26.560 NDT: ISDN Se0/0/0:23 Q931: RX <- PROGRESS pd = 8 callref = 0xFD71</div>
<div> Progress Ind i = 0x8488 - In-band info or appropriate now available</div>
<div>1968105: Mar 30 11:50:27.468 NDT: ISDN Se0/0/0:23 Q931: RX <- ALERTING pd = 8 callref = 0xFD72</div>
<div> Progress Ind i = 0x8488 - In-band info or appropriate now available</div>
<div>1968106: Mar 30 11:50:28.460 NDT: ISDN Se0/0/0:23 Q931: RX <- DISCONNECT pd = 8 callref = 0xFD71</div>
<div> Cause i = 0x80D8 - Incompatible destination</div>
<div><br>
</div>
<div><br>
</div>
<div>Resolution:</div>
<div>Video handsets are sending <b>Transfer Capability = Unrestricted Digital</b> where as non video handsets are sending the
<b>transfer capability = speech</b></div>
<div><br>
</div>
<div><b>Fix</b></div>
<div>Disable video on handsets </div>
<div><br>
</div>
<div>or </div>
<div>implement on the t1 voice port</div>
<div><br>
</div>
<div>voice-port 0/0/0:23</div>
<div> bearer-cap Speech</div>
<div><br>
</div>
<div><br>
</div>
<div><b>More info:</b></div>
<div><a href="https://supportforums.cisco.com/discussion/11381081/outgoing-call-problem-new-series-ipt" target="_blank">https://supportforums.cisco.co<wbr>m/discussion/11381081/outgoing<wbr>-call-problem-new-series-ipt</a></div>
</span></div>
</div>
</blockquote>
<blockquote type="cite">
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</div>
</blockquote>
</div>
</blockquote>
</div></div></div>
</blockquote></div><br><br clear="all"><br></div></div><span class="m_7343663540381579597HOEnZb"><font color="#888888">-- <br><div class="m_7343663540381579597m_-2074345775016929277gmail_signature" data-smartmail="gmail_signature">- Nick<br></div>
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</div>